How to Get Customers to Talk About Your Brand

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The best forms of advertisement are actually free, but hard to obtain. Word of mouth is arguably the most effective kind of advertisement—recommendations from friends, funny experiences with a product, blog reviews—they all work. How can you get people talking about your company and brand, though? Here are five ways you can get the conversation started.

1. Be Where They Are

In order to get customers talking about you, they need to see you and find out who you are. If they aren’t coming to you, you better go to them. Head to Facebook, Twitter, Pinterest, and Instagram. Use popular social media platforms to join your audience in their natural habitat. Make your presence known, but don’t be overbearing—use social media channels to listen to your customers, rather than speaking to them. It’s important, of course, to post news and updates to give your fan base something to talk about, but try to make the majority of your posts responses to consumers.

There is another place that you can guarantee your customers frequent—their smart phones. Get your business mobile by creating an app. With a high-quality app, your customers are more likely to connect with your business daily, directly from a handheld device. Your company can literally be in your customer’s pocket. Going mobile puts you with your consumer base, every step of the way.

2. Provide a Sense of Belonging

People like to belong to something, whether it’s a culture, movement, club, or ideology. Brands that can provide belonging get people talking. For example, Nike gear gives customers a pass into the athletic crowd, people who enjoy physical activity and competition. Just go online and you, too, can be part of a community who shares their latest running route and...

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...a punch line. The “shock and awe” factor of advertising is real, and it makes your brand conversational. It’s much easier to bring up cute dogs or dangerous feats in a friendly chat than it is to casually mention the latest advancements in computer chips.

Take E-Trade, an online stock brokerage firm. Consumers might not even know what the E-Trade business is, but you can bet they can all converse about the commercials with the talking babies. These ridiculous talking babies prove that funny (and even pointless) ads work. It pays off to amuse your audience.

When your brand is accessible, unique, and creates a community of customers, people will talk about it. Make your brand easy to bring up in normal conversation, and it will be. Never underestimate the power of your consumers, because they can become the best advertising that you’ll never have to pay for.

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