Four Organizational Frames

The four frames of organizations are the structural frame, human resources frame, political frame, and the symbolic frame. All organizational frames play an important part in guaranteeing a successful project. Depending on the organization, some frames are more important than others. Organizational issues are most often the most difficult part of working on and managing projects (Schwalbe, 2010, p. 47). For RCI, the human resources frame presented the most difficulty and in my opinion, was the most important frame. RCI was involved in an information technology project that began in November 2010, when top management decided to implement upgrades that included a new GUI system, new software, and computers with Windows 7 as the operating system.

The structural frame deals with how the organization is structured and focuses on the roles and responsibilities of the different groups in order to meet the goals and policies set by top management (Schwalbe, 2010). There were very few issues regarding the structural frame due to the commitment by top management and the understanding of the roles and responsibilities of all stakeholders involved to meet the vision of the organization. Maintaining external customers was a major motivating factor in the company's decision to undertake such a costly project but more than that was the need to give employees the tools to provide excellent service to their customers. The human resources frame focuses on creating harmony between the needs of the organization and the needs of the people (Schwalbe, 2010). The key issue in relation to the human resources frame was the amount of time employees had to put into training and overtime. Rollout of the new system started with a three-day training session followed by ten months of mandatory overtime. This work schedule did not go over well with the employees because it caused problems for those with family or personal