Consolidation between airlines (e.g., sky alliances, world members & star alliances) is further instances of variations caused due to this phenomenon. According to Jean de la Croix (2011), as many other industries, hospitality and tourism sector has also been affected by the globalization. Hence, this dissertation peruses the impacts of globalization on the five star hotels in Geneva city, Switzerland with a specific concern on how it impacts the hotels marketing strategy and also their business performance.
Literature Review 2.1 Hotel Properties 2.2 Hotel Star-Categorization 2.3 Hotel Property Importance, Hotel Categorization and Hotel Overall Result Rating 2.4 Propositions 3. Research Methods 3.1 Research Design and Inquiry 3.2 Information Collection 4. Conclusion Bibliography 1. Introduction The hotel industry is a competitive market where hotel management’s goal is to decrease the vacancy rate and to increase the customer return rate. On the other hand, hotel guests have certain expectations
at a Heritage Tourism Site" by Dijk and Kirk (2007), which is discusses about if emotion labour causes negative job outcome. Another paper is the writing of Karatepe, Yorganci and Haktanir (2008) named "Outcomes of customer verbal aggression among hotel employees". It mainly focuses on some emotion problems impact by customer verbal aggression. The paper begins with an overview of the two papers. Briefly explain the purpose and the main findings. Subsequently, by means of compares and contrasts the
The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”. HUMAN RESOURCE MANAGEMENT PERSONAL VALLET SYSTEM Personal valet is the large group about 85 of the 400 total. No other American hotel had this system
For example it is rude to smoke in anybody’s house without asking and it is usually not allowed if the hosts are non-smokers. In China it would be considered rude to refuse someone to smoke in your house or hotel room or train compartment. Fortunately there are regulations restricting smoking in some places like trains and some buses. In most of the restaurants, guests are treated as their friends. In Jordon, everybody has a saying of the phrase "ahlan wa sahlan"
Furthermore the variables considered for this study are the following: • Independent Variable: Internal hotel’s relationships • Dependent Variable: Customer satisfaction and retention Which are also relational and casual variables. The type of investigation pursued will be an ethnographic qualitative research, in order to disclose share attitudes, principles, norms practice and values of the Hospitality industry using the Berkeley hotel as case study. A particular emphasis will be given on observing
Audit Magdalena Grand is a 200 room, 4-star luxury hotel situated on Tobago’s Southern coastline about five minutes from the island’s lone international airport. Magdalena Grand is a stand-alone hotel that rose like the proverbial phoenix. The hotel was in total disrepair and was closed down for some years until it received a $25 million capital injection, a name change (previously Tobago Hilton), and restored to service at the end of 2011. Currently, the hotel has about 500 to 600 employees and can
virtually all the industries worldwide. The case is not different for the hospitality industry, where sites like TripAdvisor.com, Trivago.com or Oyster.com lead the way of new-age hotel reviewing. According to ReviewPro “The influence of online reviews and social media has now reached an unprecedented level within the hotel industry.” and therefore hoteliers must recognise the importance of these on their sales and reputation. This essay will be focusing on the hotels’ point of view to explain the significance
Their efforts have been rewarded with ITC Maurya being named ‘Best Eco Friendly Hotel’ in the National Tourism Awards. ITC Maurya, Delhi has been awarded the ‘Best Eco Friendly Hotel’ at the prestigious National Tourism Awards, hosted by India’s Ministry of Tourism earlier this year. The award recognises ITC Maurya’s outstanding contribution and ongoing commitment to the environment. The hotel received the accolade from the Indian Minister of State for Human Resource Development, Shashi
services in restaurants, hotels, resorts, clubs or other services that deals with tourists (Barrows & Bosselman, 1999). 2. Hospitality Industry Contribution in UK’s GDP The hospitality industry contributes 6.7% of total GDP (Gross Domestic Product) in the UK (United Kingdom) (Staywyse, 2012). 3. Difference between the Products and Services Offered in a 4* Hotel and in Bed and Breakfast There is very much difference between the products and services offered in a four-star hotel and in a bed and breakfast