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Effects of culture on business
Effects of culture on business
Effects of culture on business
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Cultural Environment The cultural environment is made up of institutions and other forces that affect society basic values, perceptions, preferences and behaviors. The internet and World Wide Web are extremely well suited for conducting business electronically on a global basic, Web-based Electronic Commerce(EC) has introduced unprecedented opportunities for the marketing of products and services, accompanied by features, functionality and innovative methods to serve and support consumers. E-commerce has became a major catalyst of the economy and remains a vital growth engine for businesses today, It successful change the consumer behavior. Consumer purchases over the Internet continue to grow from year to year. The survey involving interviews with 42,238 people in 37 countries worldwide revealed that almost a quarter of internet users have shopped online and 15% plan to do so during the next six month. This represents an opportunity for FedEx as a provider of small-package delivery service. Besides that, in this competitive society, time is important to everyone. People are increasingly using the internet as a time-saving resource. People engage in numerous activities online, such as e-mail, planning trips, online banking and online research for their good purchases, all of which are easily completed online. FedEx can satisfy the consumer requirement of convenience with its sophisticated online service. In addition to the change in behavior of consumer, many companies or retailers change the sales channel combinations. The greatest impact of the Web-bases electronic revolution has occurred in companies adopting the click-and-mortar approach. Click- and-mortar is one the strategy used by the companies or retailers that they continue to conduct their business in the physical locations and have added the electronic commerce component to their business activities. According to one study, 37% of United States retailers are selling through a combination of the internet, in stores and catalogs. This represents a growing demand for the business-to-customer package delivery service. Besides to the dramatic change of internet to the consumer purchasing pattern and retailer selling pattern, the consumer today have become less tolerant of service failures and likely to expect better services that are more than the average. In addition to this, the consumer demands more for personalized service. It can be a difficult task for FedEx to satisfy all customer needs. Economic Environment The economic environment consists of factors that affect consumer purchasing power and spending pattern. Nowadays, Globalization is a main trend for the world economic. The world’s economy has become fully integrated. There are no barriers and borders to trade around the world.
The amount of letters commissioned in America has been steadily decreasing on a daily basis. The majority of citizens are now sending their letters via e-mail or other methods of technology. Postal service companies such as USPS are struggling to keep business thriving. To compete with the technological advances in modern America, USPS should restructure their postal systems by terminating unessential delivery days and strategically limiting postal branches in order to conserve government money.
Federal Express Corp. started tracking packages electronically well before the commercial Internet emerged. Now, that infrastructure has been firmly plugged into the Internet, letting customers track shipments in real time and even pull reams of shipping data into their internal systems.
Customers rely on these services daily so by keeping their customer service high both from the product side and face to face customer relations USPS can retain their loyal customers while hoping to gain additional consumers. A survey needs to be done in order for the USPS management to be able to evaluate their customers experience and overall performance measures relating to their product. Customers know what they want and what they need, and for USPS to be able to reach out and identify what that is will be a tremendous tool for operating decisions in moving
Website www.fedex.com FedEx (NYSE: FDX (http://www.nyse.com/about/listed/lcddata.html?ticker=FDX)), properly FedEx Corporation, is a company that offers overnight courier, ground, heavy freight, document copying and logistics services. FedEx is a portmanteau of the company's original name, Federal Express Contents [showhide] 1 History 2 Operating Units and its logos 3 Other facts of interest 4 Naming rights of sports stadiums and events 5 External links [edit] History The company was founded as Federal Express in 1971 by former U.S. Marine Frederick W. Smith in Memphis, Tennessee, and began operations in 1973.
Federal Express is the world’s largest package delivery company today. They have been successful mainly because of their technological advancements. Technology has allowed them to have superior customer service and quality that was unparalleled by any company. No company was able to offer overnight delivery of packages with the speed and precision that Federal Express did. Although Federal Express remains ahead of its competition today, their advantages over other firms in the industry are slowly diminishing.
FedEx provides shipping services through FedEx Express, Ground, Freight, Custom Critical, Trade Networks, and Supply Chain (FedEx, 2014). Tracking and package management services are available for all services through fedex.com (FedEx, 2014). FedEx also shares knowledge of shipping best practices on its website (FedEx, 2014). FedEx Office is another division of FedEx, where customers have an in-store option for taking care of their shipping, copying, and printing needs (FedEx, 2014). FedEx connects our global economy by linking 99 percent of the world’s GDP (FedEx, 2014). FedEx Express services every US address, as well as 220 other countries (FedEx, 2014). Some of the corporation’s new services include FedEx Delivery Manager and One Rate (FedEx, 2014). FedEx Delivery Manager is a service that is tailored to the needs of the recipient of a package (FedEx, 2014). FedEx One Rate is simply that, flat-rate shipping without the weighing and measuring (FedEx, 2014).
More and more people are using computers and the Internet. Dual income families have increased spending; therefore more people are ordering products over the internet at a high rate. The Internet offers customers a one stop source for global shipping. Due to this, there has been an increase in using information technology and the Internet for businesses. This has created an increase in trade and investment along with global shipping logistics and supply chain solutions. With the increase in globalization, companies have had to adapt to the diverse work force and the culture of the countries in which they are conducting business. The parcel service industry is controlled by strict regulations and federal law. For example, September 11 brought stricter laws and regulations in the parcel service industry. Operations must maintain federal approval to operate in the United States.
The first post office in the United States was established in seventeen seventy-five, which makes it the oldest most reliable post service in history. It is a well know fact that in the beginning, this business was called the Pony Express, which began in eighteen sixty. Years later the US Post office has become the largest company that we rely on to deliver our mail. This mailing institution delivers more mail to a larger area than any other delivery service in the world. They are rendering assistance to more than one million people in North America. There are over six hundred thousand employees and in excess of thirty four thousand facilities nationwide. This institution thrives to provide customer service, available products, transport of products, and accessibility to all consumers. The United States Postal Service is a reliable, excellent, and efficient delivery service. They supply a wide variety of convenient products to help with any shipping needs consumers may have.
Introduction The Foundation of accurate customer communications and services includes a deliverable postal compliant Address. With the increase in demand of Physical Mail, Intelligent Mail technique provides solution for organizations to be in postal complaince and enabling the lifetime customer relationships. The postage cost savings resulting from Intelligent Mail can be substantial, especially for high-volume transactional mailers and other compliance-driven mailings for financial services, insurance and healthcare. Additional savings may be obtained by looking at the larger impact that Intelligent Mail can make on an organization’s overall business systems and processes.
Globalization becomes important today because increasing in depending to the world. Globalization can be determined as increasing in trade and exchange in open economy, integrated and borderless international economy (Intriligator, 2003). Globalization is often used to refer to economic globalization. The integration of national economies into the international economy through trade, foreign direct investment, capital flows, migration, and the spread of technology. Besides that, globalization also can be defined as process of greater interdependence among countries and their citizens. It consists of increased integration of product and resource markets across nations via trade, immigration and foreign investment-that is via international flows of goods and services, of people and of investment such as equipment, factories, stocks and bonds. It also includes non-economic elements such as culture and the environment.
In today's competing world, many organizations are rethinking their strategies in terms of the online business and its capabilities and culture. Organizations are taking advantage of the widespread web to buy and sell goods from other companies and recently from individual customers. Exploiting these opportunities of convenience, availability and widespread reach of the web or Internet, many companies such as Amazon have benefited from the use of web successfully.
The United Parcel Service has taken steps to restructure itself from an operations-oriented company into a market driven industry. Recent findings suggested the need to achieve better external customer satisfaction. The steps taken were to improve the overall of all customers that utilize the services at UPS. Other key areas that need improvement are volume logistics and customer logistics. The main priority at UPS is to deliver the package on time. They provide a much-anticipated alternative to the monopoly of the United States Postal Service. This competitor has been unreliable on multiple occasions. The average customer is feed up with the inconsistencies of the United States Postal Service. Unlike this company, the United Parcel Service helped define the word efficiency. Even from the earliest days, when Jim Casey and Claude Ryan, two Seattle teens, gave life to the now world-known UPS delivery company. ”Management is the...
FedEx started offering SCM services to its customers on a very small scale in 1974.With increasing demand for services such as in...
In the same time, advancements in information and communication technologies also enabled customers to use internet wherever and whenever they want. Digital Marketing easily got accepted by users because of latest developments on internet and internet enabled devices such as mobile phone, computers, and tablet computers. Oppenheim (2006) states that one of the main reasons for the growth of B2C e-commerce is increasing number of internet users. And also there are other effects that shouldn’t be underestimated such as Digital Marketing made it easy to shop and convenient to find more information about products. All of these factors led to growth on Digital Marketing transactions in recent years and it is foreseen that the development will continue in the next year. According to research done by eMarketer2, US retail ecommerce sales reached to $144.1 billion in 2009, and with an increase of 14,8% it has reached to 165.4 billion in 2010 and it is been predicted to reach $188,1 billion in 2011 and $209.3 billion in 2012.
Flexibility and expansion is essential to transform the Postal Service. To execute its collective service duty, the Postal Service should and must offer reasonably priced goods and services that satisfy the whole spectrum of clientele. Move light transactions to less costly channels, enhancing consumer service and growing retail input. The service must find the means and ways to make use of accessible resources to create revenue. In addition discover other modern payment options and to advance correctness of address information through regular update of databases. Consulting with package mailers to build a package offer that is easy to contact and take benefit of the huge retail existence.