Credentialer Communication Case Study

Problem Statement:
The problem here is that there are vast amounts of important identifiable customer information such a social security numbers, copies of driver’s licenses, tax identification numbers, addresses and credit card information among other important documents that were on hand that needed proper handling and to be made sure this information was safe. This information needs to be imputed by employees and interns alike and knowing how to properly do that is important. When something wasn’t done right or put in the proper categories you would get yelled at but no one wanted to take the time to explain the way things were supposed to go. Managers and supervisors did not properly communicate with the employees or interns. How can department

Being able to implement organizational change depends on the ability of these leaders to communicate to staff and other personnel effectively. These leasers need to properly address how things need to be handled in order for the information to not only to be protected but also so employees know exactly what is expected of them. Literature about how this organization can implement change is comprised of three main categories: Recommendations (Cellier & Laine: Recommendations for improving internal communication at um) , Communication (Beslin & Reddin: How leaders can communicate to build trust), and Implementation of organizational change (Nordin: Communicating organizational change).
Organizational Survey

1. My supervisor communicates with me on a regular basis.
2. I clearly understand what is expected of me.
3. My opinion has been asked regarding what needs to change in my work area.
4. I understand why the decisions that affect my job are made.
5. My supervisor gives me information that is important to me.
6. I have the skills necessary to perform my job