Communication is an important skill for people to have in an organization. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organization should be trained to deal with different situation that involve communicating effectively. In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the essay will address the benefits managers can gain through different communication training regimes to employee teams and the effects of the training.
It boosts the loyalty displayed by workers towards their work positions and enhances transparency and freedom of expression. Communication process ensures information conveyed is complete and eradicates loss of meaning and misinterpretation from the information source to the end recipient. This process is said to reduce employee stress and sees to it commitment of the employees. Quality information exchange motivates employees to work hard and empowers them to make decisions on their own. Communication also develops high performance work system in a business environment.
Managers have to able to take care about the feeling of the employees through open communication. It will help them to establish a good relationship between employees and managers and it is better for managers if they notice the label for the emotion of employees and the employee’s name. Moreover, open and closed question are also one of the skills of microtraining in face-to-face communication. It is to support the purpose and it is encourages employees to talk and share their ideas through open questions which is begin with “How, Why or Could.” The other situation is managers will ask for the response of employees to clarify, identify specific points and spend up the discussion which is begin with “Did, Is, Are or How many”. Last but not least, focusing is very important in microtraining and face-to-face communication.
Being assertive allows you to convey an issue in a way that won't damage relationships but rather make them stronger. In the workplace being assertive can help shape others behaviors without creating tension. It also enables leaders to be able to provide honest and respectful feedback to their employees, which can result in an improvement that can benefit the employee and the organization. To learn how to improve your assertiveness skills, please visit:
The aims of reviews are to not only give feedback on performance but also to facilitate communication between workers and executives. Reviews as a whole are beneficial as they identify employee training needs and provide an opportunity for individual growth and change. In addition, performance reviews allow the employee to discuss their own perception of their performance, in addition to, their boss’. Performance reviews allow one to receive feedback both personally and career-wise, as generally employee’s tend to like to know how they’re doing overall; appraisals help improve the future.
They can naturally develop knew knowledge and the necessary skills to cope when they are challenged with tasks that are outside of their basic job duties. By encouraging such development, it can prepare employees for future assignments and promotions. Not only does delegation benefits the employee receiving the new task, but it also benefits the manager and the organization too by enhancing effectiveness. Trust Delegation can help managers build a positive relationship with staff. It is a way of showing employees they are respected, for delegation “demonstrate trust and confidence in delegates” (Whitten & Cameron, 2007, p. 467).
Upon completing the research, a better understanding was achieved as to the influence of the staffing process and how it affects the organizations’ success. Introduction Staffing management plays a key role in organizations because it aligns the right people for the right position. Individuals with the responsibility of staffing management must understand the relationship between handling employees’ personal and professional needs as well as forecasting the growth of the relationship in creating productivity in the organization. Issues arise from a lack of the stated relationship. Management has to strategize the fit and potential of an employee.
Listening to the basic requirement leads to fewer errors and better understanding of the needs of the employer and the client. In the course of someone's career, the importance of communication skills with increases, as well as creativity, ability to work with people, and the ability to work together, the ability to speak and write with clarity and brevity is important for managers. 2.3 Interpersonal Skills Interpersonal skills are vital for employment and may be the most important factor for many recruiters. Interpersonal skills are skills that we use to interact with other people. Good interpersonal skills allow you to effectively participate as a team member, to meet customer needs and customer expectations, negotiation, decision-making, manage time effectively, to take responsibility and to work effectively with other employees.
It also shows the company that the employee cares about his personal image, the company image, and that’s what makes the company stand out from other companies. Good grammar shows who the person is and what type of people the company hires (Adams). If a person is watching and organizing the way they speak then they are more likely to pay more attention to details in other aspects of the workplace. The fewer mistakes made with grammar the fewer mistakes that can possibly be made on other situations. It shows the customers that come into the workplace that workers are dedicated to what they are doing.
Communicating Effectively as a Team in the Workforce Abstract Behavior is a key factor in the performance and effectiveness of a team in the workplace. The ability to detect warning signs of conflicting personalities is beneficial in a strong team. Business owners should work with an employee's personality and behavior to promote a positive and profitable work environment. Creating a focused, directed, and engaged team will build the connection between communication and personality styles instead of working against it. Once a successful team is built, owners should learn how to cultivate them and develop strategies to best combine different personalities to maximize productivity.