"To be human is to communicate" (Moss, 2008, p.1).
A poignant but comprehensible statement explored and developed continuously in our society today. May it be via technological advances or new applications of theories, communication and its significance is imminent. A concept which of late has been portrayed via our second KSPPD module.
Thus far I have ignorantly disregarded the importance of external factors in consideration of healthcare. A new-found understanding that this module has provided me with.
I have therefore chosen to utilize the Johns model (1994) to reflect upon how my understanding of healthcare has been impacted from a patient's point of view.
Description
My personal, "outstanding" experience took place when I was fifteen years old. I was admitted to hospital to undergo investigations citing a probable appendectomy. I remember indisputably the health care professional (HCP) that was responsible for my initial care that day. Primarily how he confirmed that I would in fact be admitted for an appendectomy.
Having been sent to the accident and emergency (A&E) department I was in a fast paced environment. An aspect I felt impacted the seemingly initial abrupt way in which I was communicated with.
In what felt a blur the HCP had examined me, discussed my signs and symptoms with my parents and had left to further consult with a colleague. On returning he confirmed that I would be admitted to hospital to have the operation. Briefly explaining what would happen next before leaving again to gather documentation.
During the duration of time he had left I began to feel scared and anxious about what would lie ahead. I could feel myself getting distressed, an emotion I tried to hide unsuccessfully. And hence when the ...
... middle of paper ...
...OR, R.T., 2014. Therapeutic relationship and client collboration. In: B.A. BOYT SCHELL, G. GILLEN and M.E. SCAFFA, eds.. Willard and Spackman’s occupational therapy. 12th edn. Philadelphia: Lippincott Williams and Wilkins.
NORTHOUSE, L.L. and NORTHOUSE, P.G., 1998. Health Communication: Strategies for Health Professionals. 3rd ed. Stamford: Prentice Hall.
http://www.nhserewash.com/safeguarding/Communicating_and_engaging_with_young_people_-_an_employer%E2%80%99s_guide.pdf http://www.hpc-uk.org/assets/documents/10003B6EStandardsofconduct,performanceandethics.pdf http://journals.psychiatryonline.org/article.aspx?articleid=175759 relateddddd… CITED
Hojat M, Mangione S, Nasca TJ, Cohen MJM, Gonnella JS, Erdmann JB, Veloski JJ, Magee M: The Jefferson Scale of Empathy: development and preliminary psychometric data. Educational and Psychol Measurement 2001; 61:349-365
West, R. L., & Turner, L. H. (2009).Introducing communication theory: Analysis and application . (4 ed., p. 113). McGraw-Hill Medical Publishing.
When talking about healthcare systems there are a few factors that we should consider essential in defining the experience; Personal payment, choice of doctor and freedom of practice
McAllister, F. Trede & S. Loftus (Eds.) Communicating in the Health Sciences (3rd ed.). (pp. 299-306). Melbourne: Oxford University Press
According to Du Pre (2013), effective health communication saves time and money, helps healthcare organizations run effectively and is an important source of personal confidence and coping ability. She approaches communication with each patient and their family through a process of understanding and sharing meaning (Du Pre, 2013, p. 8). She pays close attention to the people she is communicating with by listening and watching their actions and emotions; she encourages a sense of team – that they are not alone; she displays sensitivity while being pleasantly comical. The intake nurse is one of the first medical professionals the patient encounters while visiting the emergency department. She ultimately sets the tone and standard for health communication, and I feel that she does an excellent
There are several drivers that affect the functionality of health care systems. These entities or controllers move medical services in different directions and substantiate the need for change in organizations around the world. One pressing issue that has caused concern for the United States and other nations is demographics (Drivers of change). Demographics is defined by the growth and age of the people, as well as the diversity of the community (Drivers of change). In the U.S., the average age of the public has increased substantially due to longer life spans (Buchbinder & Shanks, 2012). This results in a maximization of hospital visits and cost to society (Shi & Singh, 2012). Unlike other countries, our health practices do not offer the best care at free or manageable cost (Reid, 2008). This nation is expected to continue to expand by 25% at the end of 2025 (Drivers of change). As a result, health disparities will require diversification of access, utilization, quality, and the health environment (Buchbinder & Shanks, 2012). A need for cultural integrity must be instituted for all people based on race, ethnic background, religion, and class (Buchbinder & Shanks, 2012).
...e crucial change needed in health services delivery, with the aim of transforming the current deteriorated system into a true “health care” system. (ANA, 2010)
With the rapid growth of the healthcare industry, especially considering the recent on-going policy changes, it is no surprise to the general public that healthcare providers are spending less time with the patients. This is due to the broad spectrum of inattentiveness to healthcare quality. The Donabedian Model classifying healthcare quality is crucial in understanding the areas in which quality is present, or in this case, not present. As far as structures go, they are inherently involved as the environment in which patients are treated plays a significant role in satisfaction and overall outcome. The processes involving the provider and the patient are lacking necessary interpersonal relationships for physicians to effectively diagnose and treat patients. The current problem in healthcare quality is the lack of patient centeredness in ambulatory care. This problem is resulting in low patient satisfaction and sub-optimal outcomes from discrepancies in care.
“Communication is the heart of nursing… your ability to use your growing knowledge and yourself as an instrument of care and caring and compassion” (Koerner, 2010, as cited in Balzer-Riley, 2012, p. 2). The knowledge base which Koerner is referring to includes important concepts such as communication, assertiveness, responsibility and caring (Balzer-Riley, 2012). Furthermore, communication is complex. It includes communication with patients, patient families, doctors, co-workers, nurse managers and many others. Due to those concepts and the variety of people involved, barriers and issues are present. Knowing how to communicate efficiently can be difficult.
Health communication, at its most effective incorporates the study and use of communication strategies to education, inform, and influence individual and societal decisions for the purpose of promoting health (Site, 2012). The goal of health communication is to promote healthy lifestyle changes and practices in a population through the use of communication methods and tools. Health communication covers a variety of health issues including disease prevention, health promotion, health care policy, and the...
Communication involves the exchange of information between two or more people. Whether verbal or nonverbal, communication serves as the bridge that allows people to share ideas and thoughts. Clinical professionals converse with patients, relatives, and other professionals daily. Conversely, despite having multiple encounters with patients every day, physicians fail to enact the necessary communication and interpersonal skills to effectively listen, instill confidence, and promote following medical advice in patients.
Communication is cited as a contributing factor in 70% of healthcare mistakes, leading to many initiatives across the healthcare settings to improve the way healthcare professionals communicate. (Kohn, 2000.)
This is an analysis of a taped interview between a nurse and a patient who is taking pre-employment medicals. The information given during the interview, including her name, Pink Cloud is fictitious because of the need of confidentiality. During the interview, objective and subjective data will be collected. The areas of communication focused on in the analysis are verbal, questioning and listening skills. Analysis will be made and later suggestions and recommendations will be made on how to make improvements in the future. To achieve this, direct quotations from the will be used to make references to the three theories being analysed and will be supported by the literature.
Over the last six years, I have really looked up to my clinic director, or the “big boss.” It didn’t take too long after I started working to realize that I wanted to be in her position one day. She is the best example of using interpersonal communication in the workplace. “Health communication encompasses the study and use of communication strategies to inform and influence individual and community decisions that enhance health” (Healthy People). There are many forms of communication strategies that one can use in a healthcare environment when dealing with different challenges and also in gaining skills. Healthcare is much more than being a caretaker and/or a caregiver. Aside from the all the doctors, nurses, and medical staff, there are receptionists, medical records, finance, coders, and various other administrative roles throughout a healthcare organi...
For my clinical observation experience I went to the Emergency Department at JFK Medical Center. The first emergency nurse I was assigned to was responsible for six beds. When I first arrived the nurse explained to me that she prioritizes her care based on urgency and airway problem. Since the rest of her patients were stable, she went to perform a focused assessment on a new patient assigned to one of her beds. This patient came in because he had fallen in the bathroom. As soon as she was finished assessing this patient, she went to the
Street, Richard, MD. (1992). “Analyzing Communication in Medical Consultations: Do Behavioral Measures Correspond to Patient’s Perceptions?”. Medical Care, 30, 976 - 987