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the importance of effective communication in healthcare
the importance of effective communication in healthcare
the importance of effective communication in healthcare
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Inter-professional or multidisciplinary healthcare teams are groups of health rofessionals from different disciplines collaborating to provide care to patients. Effectively coordinated and collaborative inter-professional teams are essential to the care and treatment of patients (Rowlands & Callen, 2013; Doyle, 2008; Ruhstaller, Roe, Thürlimann & Nicoll, 2006; Simpson & Patton, 2012, p. 300). Communication is a process of conferring information between individuals through use of speech, writing or various other means, and is critical to the success of a multidisciplinary team (MDT) (Higgs, McAllister & Sefton, 2012, p. 5; Rowlands & Callen, 2013; Sargeant, Loney & Murphy, 2008). An MDT must use multiple strategies to enhance communication and ensure their success (Doyle, 2008). An effective MDT generates opportunities that benefit healthcare, which is the reason for the recent dominance of inter-professional care in health practice (Simpson & Patton, 2012, p. 300; Rowlands & Callen, 2013). Many barriers prevent effective communication within inter-professional teams. Lack of communication within MDTs presents challenges to their success, leading to numerous consequences, including the failure of the MDT (London Deanery, 2012; Sargeant et al, 2008). Communication between professionals is the key factor underpinning the potential success or failure of inter-professional teams, the outcome of the functioning of MDTs will either benefit or impair care of patients. Inter-professional teams require work and effort from all individuals to achieve successful communication (Sargeant et al, 2008; London Deanery, 2012). The collaboration and degree of communication within an MDT directly influences the level of care given to patients (Ru... ... middle of paper ... ...A Qualitative Analysis of Communication Between Members of a Hospital-based Multidisciplinary Lung Cancer Team. European Journal of Cancer Care, 22(1), 20-31. doi: 10.1111/ecc.12004 Ruhstaller, T., Roe, H., Thürlimann, B., & Nicoll, J. (2006). The multidisciplinary meeting: An indispensable aid to communication between different specialities. European Journal Of Cancer, 42(15), 2459-2462. doi: 10.1016/j.ejca.2006.03.034 Sargeant, J., Loney, E., & Murphy, G. (2008). Effective interprofessional teams: "Contact is Not Enough" to Build a Team. Journal Of Continuing Education In The Health Professions, 28(4), 228-234, doi: 10.1002/chp.189 Simpson, M., & Patton, N. (2012). Leadership in Health Practice. In J. Higgs, R. Ajjawi, L. McAllister, F. Trede & S. Loftus (Eds.) Communicating in the Health Sciences (3rd ed.). (pp. 299-306). Melbourne: Oxford University Press
It is obvious that a great deal of interprofessional research has been aimed to educate practitioners and nurses over the past decade for interprofessional practice (Orchard, King, Khalil & Beezina, 2012). The Institute of Medicine (IOM) “The Future of Nursing Leading Change, Advancing Health” (2010) recommend that private and public organizations, nursing programs and associations increase opportunities for nurses to lead and manage collaborative teams. Health care reform has created a shift in the healthcare delivery to place more emphasis on interprofessional health care teams (Sinfield, Donoghue, Horobi & Anderson, 2012). New implications are directed towards continuing education for health care workers to understand the meaning of interprofessional collaboration to support the changes in collaborative practice to improve patient outcomes (Orchard et.al, 2012). Encouraging health care professional to collaborate as a team more effectively may seem as the answer to improve the quality of care, but ineffective communication from team members to collaborate on the care needs often attributed to patient safety issues. Consequently, even when professional collaborative teams work together, there is no means to validate and measure the impact on continuing education for nurses about interprofessional collaborative practice (Sinfield, et al., 2012).
Cultivating teamwork is vital in the fast-moving pace of the Emergency Department. One of the most important ways to cultivate this process is through developing a plan of communication with the team. According to L.J. Hood, communication is “…the dynamic interaction between two or more persons in which ideas, goals, beliefs and values, feelings, and feelings about feelings are exchanged. Even very brief communication exchanges may change all involved parties” (Hood, 2014, P.81). In many scenarios some nurses and staff members are unwilling to be those team players that are needed in a busy nursing unit, and many times nurses and staff will not communicate professionally at all. In these situations, some nurses and staff will require coaching sessions on how to communicate, and in worst case scenarios some nurses and staff, who are unwilling to communicate professionally, will be asked to leave the team
In this essay, the interactions of the nurse, doctor and patient in the video clip will be discussed from a communication perspective. Supported by the Australian Nursing and Midwifery Council (ANMC) standard and scholarly articles, the essay will also highlight how communication can affect the quality of patient care, health outcomes and the ability to meet individual patients' needs.
The more health care professionals collaborate, the more knowledge is used, and patient safety can be maintained. Communication is related to interprofessional collaboration, because health care professionals collaborate with each other about the patient through communicating with each other. “Collaboration among nurses, physicians, and other members of the care team can improve the outcomes of care for patients” (Engel & Prentice, 2013; IOM, 2010).
This definition provides a goal for teams to strive for and outlines the important outcomes of high quality interprofessional collaboration. Highlighted in this definition is the need for participation and on-going collaboration and communication among caregivers who are focused on provision of seamless care. According to the WHO Study Group on Interprofessional Education and Collaborative Practice, (2008), collaboration is “an active and on-going partnership, often between people from diverse backgrounds, who work together
In conclusion, Leonard, M et al (2004) point out that The complexities of patient care, coupled with the inherent limitations of human performance, make it critically important that the multi-disciplinary teams have standardised communication tools. looking back over Mrs X’s journey along this pathway. It was unquestionably the exemplary teamwork and communication, that were so fundamental in providing the holistic care that Mrs X needed. The responsibility and roles of the multi-disciplinary team were varied and often overlapped within the theatre suite. The team members had differing and varying levels of experience and expertise, but combined these when working together to care for Mrs X.
This article points out many of the techniques that were talked about in the IPE Tegrity lectures. Some interventions that are used to increase communication skills are provide effective interprofessional communication are the SBAR, team huddles, and multidisciplinary rounds using daily goal sheets. To briefly describe each, the SBAR is a standardized means for communication in patient situations. It asks these four questions, “What is going on with the patient,” “What is the clinical background or context”, “What do I think the problem is”, and “What do I think needs to be done for the patient”(Dingley, 2008). This is used by all health care disciplines, hereby ideally eliminating hierarchy between the physician and the other disciplines. Team huddles are quick pow wows that set the flow of the rest of the day. In the article, it states that these team huddles result inlet interruptions during the rest of the day and immediate clarification of issues (Dingley, 2008). They have specific guidelines to make sure that they run as effectively as possible as well. Lastly, multidisciplinary rounds increase patient-centered communication and include any and all providers involved in the patient’s care. These are primarily focused on open communication, decision making,
This paper will explore how to enhance interprofessional competencies that result in greater collaboration at the point of care. An anonymized real life professional encounter is described in detail and used to depict issues seen with interprofessional collaboration. An in-depth analysis using the HPHA
Reflecting upon interprofessional education (IPE), hands on experience is vital for health care students across the Faculty of Health Sciences so that they may continue to develop better communication skills, enhance performance and develop conflict resolution capability in a team situation. Looking back on the online “Stroke and Depression” IPE workshop that was conducted as interprofessional group work has allowed me to gain not only the knowledge about stroke and depression but also the knowledge, skills and attributes required for interprofessional (IP) collaboration practice. My IPE team consisted of one medical scientist, four speech pathologist, two psychology students and three nursing students including myself. This analytical
Healthcare is a dynamic, ever-changing environment. The complex circumstances around daily conversations that encompass life-threatening decisions are critical. In order to deliver high quality care, individuals must be able to communicate effectively. In the perfect world of communication, everyone receives the exact same information and is able to respond the exact same way. Unfortunately, communication breakdown is a prevalent issue among hospitals. On any given day of the hospital arena, multiple interactions take place. Some of the dialogue is planned, and some is not. While hospital departments are living in different silos within the same organization, the cultures may vary among the employees. Hospital leadership fosters the importance of collaboration within the organization and depends on the employees to ultimately drive the process. In order to overcome communication barriers in the workplace, conversations must occur. Engaging in daily face-to-face meetings with employees increases positive work culture, morale and overall productivity.
It has been linked to enhanced patient outcomes and positive working environments among staff (Morgan et al, 2014; Tomblin et al, 2013). Although communication principles are emphasized in many healthcare educational curricula as an important component of professional practice, actual practitioner interaction skills in team health care delivery remain relatively unstudied (Miller, Reeves, Zwarenstein, Beales, Kenaszchuk, & Conn, 2008), as is the readiness of team members to communicate together effectively. Despite an ever-growing interest in using interprofessional approaches to promote effective communication and collaboration among providers, few examples show how working toward effective communication and collaboration will benefit teams and organizations (Zwarentstein et al.,
(The aim of this assignment)This essay will discuss what is interprofessional practice, interprofessional communication and why it is integral for quality health outcomes and the different roles and responsibilities of a healthcare team. This assignment will briefly discuss the different roles and responsibilities of some of the members of the healthcare team.
On the other hand, interprofessional collaboration is “when providers with different knowledge and skills interact to synergistically and constructively influence patient care”, and involves “direct and open communication, respect for different perspectives, and mutual responsibility for problem solving” (Lancaster, Kolakowsky-Hayner, Kovacich, & Greer-Williams, 2015, pp. 275).
The practice of using inter-professional teams in delivering care is not a new concept but current health policy requires professionals work within a multidisciplinary team Department of Health (2001) and entrenched in the Nursing and Midwifery Council (2008) Code. The principle focus of this essay is to discuss the importance of inter-professional collaboration in delivering effective health care and what challenges and constraints exist. The integration of a case study will give an insight into inter-professional collaboration in practice.
Communication and collaboration are an integral part of interprofessional health care teams. There could be possible barriers to communication and collaboration that could affect the entire team’s success. Personal values and expectation, personality differences, culture and ethnicity, and gender could affect how some individuals respond according to a patient’s care or needs(O’Daniel, 2008). For example, if someone comes from a background where they refrain from being assertive or challenging opinions openly, it could be difficult for that person to speak up if they think differently from the other team members. The differences in language and jargon can also be an obstacle to teams especially if members are not familiar with a specific type