Clinical Reflection In Communication

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Recommended: Patient safety in hospital setting

The communication experience that I encountered was last semester during a clinical when a nurse used bad communication skills while talking to a patient. The patient was admitted to the hospital because of Gastrointestinal bleeding related to his ulcerative colitis. The patient needed to have surgery to remove part of his colon and was going to end up with a colostomy. This patient was very anxious and scared about the surgery. The patient asked the nurse what the surgery was like and if it hurts? The nurse responded with, “the surgery is really easy and it does not hurt, just can’t be a baby.” The patient responded with concern on how long it will take to recover from the surgery until he was better. The nurse just responded with “you do not need to worry about that now and you will be fine!” After the nurse and myself left the patient’s room, the nurse complained about him saying he always ask so many questions and that it gets annoying. She then said that she does lot like talking to the patient’s because she does not have time for it because she has 6 other patients to check on.
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It is the ability to put yourself into your client’s position” (Arnold and Boggs, pg. 205). The nurse seemed to not care about how the patient was feeling even though he had feelings of doubt and emotion. Since the nurse did not show empathy towards how the patient was feeling the therapeutic relationship was broken. The patient will most likely not express emotions to the nurse anymore and not talk about his problems, which will lead to the patient being frustrated and not having trust towards the

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