Social Work Case Study

Cindy is a 48-year-old mother of three children, a wife, and a social worker. Cindy’s job entails monthly field visits and regular attendance to the office to check in supervisor, follow-up with emails and phone calls, and type reports about field visits conducted for the month. Cindy seems to be gone most of the time on visits, tardy to meetings, and takes many sick days and sometimes extended time off from work. When she is there, which is once in a blue moon, she keeps to herself, rushes through conversations only to get answers to her questions, and paces through the hallways in a power walk style. Whenever, she finds time to socialize with other coworkers it is only to complain about work, how stressed out she is, and how she always seems to have deaths in her family and

These new rules do not sit well with Cindy, she starts going on a rampage when she is there, behind the scenes by instigating with other employees, how she felt the new manager was not competent. Through the transgression of a week, the supervisor receives various phone calls from angry families and clients stating that Cindy has not returned phone calls, and seems to cancel her appointments with them frequently. The manager apologizes on behalf of Cindy, assists the families and clients, and then walks over to Cindy’s desk to look for her calendar, which was not there the supervisor immediately calls Cindy without success. Despite Cindy not answering the phone, she did show up to work the next day, denying the allegations made by families and clients, and when the supervisor asked Cindy where he calendar was, Cindy had a puzzled look on her face. She asked, “what calendar?” Supervisor then reiterates the importance of accountability, checking in with her as she asked during the