This report has been commissioned by Julie Crandell, the executive vice-president of Malard Manufacturing Company, and will provide recommendations regarding long term managerial and communication strategies that will aim to improve future product development.
Due to advances in electronics, metallurgy and flow control theory, Malard Manufacturing Company is required to introduce new products every year or two. These new products have been associated with interdepartmental disagreement and conflict. Department managers are frustrated and becoming uncommunicative, departments are keeping plans secret and several department managers are new and inexperienced in new product development.
The key issues that this report will address is the management
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559) The current organisational environment that Malard Manufacturing Company displays does not have an evident leadership strategy demonstrated by the managers of the departments. The only clear example of management within the case study is ‘Julie likes to keep tight control over the organisation by ensuring department managers check with her before making major decisions.’ Leadership can be defined as “the ability to influence people towards the attainment of organisational goals.” (Samson et al., 2012, p. 557) We can assume that the control that Julie Crandell has within Malard Manufacturing Company is not effective given the circumstances of the company, and Julie Crandell is only managing the employees, because she does not have the power or ability to influence or motivate them in order to achieve the goals of the …show more content…
Conclusions
3.1
Lack of leadership plays a huge role in Julie Crandell’s situation. Due to the absence of a feedback system in the company, Julie Crandell does not know what motivates the employees or the reasons behind their communication problems. This has led to lack of productivity in the company and communication issues between departments and executives and workers.
3.2
There is inadequate and ambiguous communication in the upward flow channels of the organisation. Problems and exceptions, suggestions for improvement, performance reports, disputes and grievances and financial and accounting information are not communicated clearly, and inexperienced managers are struggling to keep their department working efficiently and in sync with other departments because of this communication issue.
3.3
The failure of the departments to communicate with each other is due to horizontal communication dilemmas. Changes, developments and task accomplishments have not been shared between the departments because of an incompetent communication channel, which has led to employee uncertainty regarding procedures and
Currently, the communication system at Duplox constrains any exchange of information and ideas as it demonstrates a visible downward and vertical communicational approach (enter relevant info). Each of the six departments within Duplox are not aware or concerned about how their performance affects other department’s and their ability to attain rewards and achieve goals. This act currently specifically demonstrates low organizational citizenship behaviour as each department has different organizational objectives and goals lacking in an effective organizational coordination between working together and communicating efficiently in order to accomplish goals for the advantage of Duplox as a whole. The current communication system at Duplox has the following three areas of
Occasionally, management strife and issues will occur because basic human nature instinct calls for disagreements and social interferences. However, it depends on the upper level of management to deal with problems that occur in a timely and effective manner that benefits all parties involved. There are a number of reasons that management discrepancies may occur, with the leading being various attitude problems. If team members feel underappreciated or taken advantage of they will show their disgruntled feelings, and it can cause serious issues if not handled immediately. The second are communication issues, ...
Poor communication causes chiefs and officers as much grief as anything. In short, the organization needs to remove its own problems before pointing at individual officers and putting all the blame on them creating stress.
In this section of the paper, I will discuss current relevant literary articles that are related to ineffective leader skills, effective leadership skills, and inadequate communication skills. These scholarly references will show how others are dealing with the issues of ineffective leadership skill. It will also illustrate what can be done to improve poor leadership behavior. By reviewing these references, I will be able to help my organization become more successful.
Yukl, G. (2002). Leadership in organizations. Upper Saddle River, NJ: Prentice Hall. p. 1-19. Retrieved from http://www.blackdiamond.dk/HDO/Organisation_Gary_Yukl_Leadership_in_Organizations.pdf
Leadership at times can be a complex topic to delve into and may appear to be a simple and graspable concept for a certain few. Leadership skills are not simply acquired through position, seniority, pay scale, or the amount of titles an individual holds but is a characteristic acquired or is an innate trait for the fortunate few who possess it. Leadership can be misconstrued with management; a manager “manages” the daily operations of a company’s work while a leader envisions, influences, and empowers the individuals around them.
A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed over 200 thousand employees in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger then communicates the findings with their employees who participated which will then generate a new dialog in regard to what the next steps should be (Orgel, 2010). The final channel of communication is the use of horizontal communications between coworkers. This can...
The role of leadership can impact an organization performance in many ways. Excellent leadership can propel a company to the fortune five hundred list. For Example, Harpo Incorporated Oprah Winfrey’s company is a successful business that has made billions of dollars over the years. The business consists of several different entities such as the Oprah Show, Oprah Winfrey Network, and The Dr. Phil Show to name a few. This could not have been accomplished with a weak or uneducated leader. Many years ago I heard her give advice to the Williams Sisters. The a...
However, this vision generates an overlapping problem between the marketing department and the product development department. The marketing department, among other duties, is responsible for the identification of new opportunities and also to assure the development of new products. Unless these activities are extremely well coordinated with the product development department, there will be misalignment in the strategy of the EPD. Ultimately, this misalignment will affect a third department, i.e. the manufacturing department, since it is directly involved in the product development process.
Communication between supervisors, peers, and subordinates can be misconstrued. It is our job as leaders to properly channel the flow of information between the ranks. Course 15 states “Organizations lacking effective channels of upward, downward, and lateral communication limit the quality of service they can provide to their customers.” If we as
This model distinguishes six possible sources of conflict that may arise: incompatible goals, differentiation, interdependence, scarce resources, ambiguous rules, and communication problem (McShane and Von Glinow 332-333). Incompatible goals involves that “the goal of one person or department seem to interfere with another person’s or department’s goal” (McShane and Von Glinow 333). Differentiation is described as the “difference among people, departments, and other entities regarding their training, values, beliefs, and experiences” (McShane and Von Glinow 333). Interdependence “occurs where individuals operate interdependently except for reliance on a common source or authority” (McShane and Von Glinow 335). Scarce Resources are a source of conflict when several persons or units require the same recourse to fulfill their goals. Ambiguous Rules occur as a source of conflict because “uncertainty increases the risk that one party intends to interfere with the other party’s goals” (McShane and Von Glinow 335). Communication Problems are a source of conflict “due to the lack of opportunity, ability, or motivation to communicate effectively” (McShane and Von Glinow 333).
Leadership has been defined in different ways, a definitaion of leadership that would be most commonly accepted would be “the ability of an individual to influence, motivate, and enable others to contribute toward the effectiveness and success of the organization…”(House et al., 1999, p. 184 as cited in Yukl, 2013, p. 19). After a comprehensive review of different leadership literature, Stogdill (1974, p. 259, as cited in Yukl, 2013, p. 18) concluded that “There are almost as many definitions of leadership as there are persons who have attempted to define the concept." Leadership can be viewed from two different angles one is shared influence process and other as a specialized role. Researcher who view leadership as a specialized role consider attributes as a factor in selecting a designated leader. On the contrast, theorist who emphasises on influence process considers “Leadership” as a social process or a pattern of relationship.
Leadership is the ability to inspire confidence, support and trust among the people who need to achieve organizational goals. (Chan & Maubourgne 1992) It invariably requires using power to influence the thoughts and actions of other people in order to create new approaches and imagine new areas to explore. This definition has emphasized on influencing people to achieve set goals. In other words, we can say, the objective of leadership is achieving goals, meanwhile, the application is influencing other people to motivate the energy and stimulate the potential towards the goals.
Communication which flows from the superiors to subordinates is known as downward communication means a process of starting communication process from upper level to lower level. Group leaders and managers use it to assign goal, provide jod instruction, explain policies and offer other feedback about performance. Managers can do this in various ways such as via speeches, messages in newsletter, e-mails, leaflets, bulletin boards, memos and others. When the managers of the organization assign goals to their employees, they are using downward communication. The downward communication occurs when information and messages flow down through an organization's formal chain of command or hierarchical structure. In other words, messages and orders start at the upper levels of the organizational hierarchy and move down toward the bottom levels. Responses to downward communications move up along the same path.In an organization structure, the superiors utilize their abilities to attain the desired targets which mean that they may be engaged in issuing commands, directions and policy directives to the persons working under them at lower levels. When engaging in downward communication, managers must explain the reason why a decision was made. One study found employees were twice as likely to be committed to changes when the reasons behind them were fully explained. Although this may seem like common sense, many managers feel they are too busy to explain things or that explanations will “open up a big can of worms.” Downward communication is to provide relevant information, orders, instruction to subordinates. Downward communication is called as instruction type communication system.
Leadership, without doubt, is a significantly important function of management. It helps to aggrandize efficiency and to fulfil an organization’s goals. Leadership is the ability of a manager to induce the subordinates to work with confidence, determination, courage and zeal. It is also defined as ability to influence a group towards the realization of a goal. Leaders should have the capability of developing future visions, and to drive the organizational members to want to attain the visions. This paper states my points in which I duly believe, justifies the importance of an outstanding leader in any organization.