Case Study: My Life Service Integration Model

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The “My Life” Service Integration Model was innovated and developed as a part of the Finnish national experimental development project leaded and funded by the Ministry of Finance and a subproject of the Municipality of Kuopio and its partners.
The Finnish welfare state and the public service system is based on multiple legislations, organizations, fundings, technology and customer data records. This has led to overlapping and parallel services and processes for the multiple service users and the professionals. In this project Kuopio innovated, tested and developed a new model called My life for the human service integration for young adults. The Ministry of Finance expected that the model includes the case manager, integrated services and …show more content…

As a result My life service integration model showed that the more young people feel that they are listened to, the more they can participate and the more they can give feedback on the services they use, the better is their feeling of empowerment. Young people also believe that the same model could also serve other young people
The aim of Kuopio’s new My life model was to include service integration and a case manager method as well as to bring the separate service plans together. Another aim was to construct an integration model as digital and customer inclusive as possible. During two years 17 professionals and 34 youngsters innovated, tested and evaluated the model together. The co-creation project was in 2015-2016 and was based on the experimental developing.
*How is the innovation different, unique, or more innovative than the status-quo or what’s been tried previously? If you were inspired by another innovation, please also describe it and how your innovation is different. (maximum characters: …show more content…

The assessment was co-created with docent S. Kainulainen from the Diaconia university of applied sciences Helsinki and the professionals and the young adults form the City of Kuopio. Docent Kainulainen is an expert of the young adult life and their challenges. The very first prototype of the assessment was based on the theories. After the pretests with the young adults, the assessment was reinforced. The final “3X10D Survey” consists of 10 themes as studies/work, family, health, friends, personal development, housing, finance, life satisfaction, self-esteem and resilience. The customer considers each theme from three different viewpoints: importance, satisfaction and future. During the experimental project the “3X10D Survey” was used as a 30-point questionnaire carried out by the eService

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