Assignment 1 Learning Objective

Assignment #1 – Identify Learning Objectives During the time of my internship, I expect to learn at least three educational objectives. The first educational objective or goal that I expect to learn is to further my knowledge about plumbing. My second goal is to learn more about management in general and what makes managers different from other employees. The last goal that I have for my internship is to gain experience communicating and working with others. The internship lasts twelve weeks, so I believe that I will be able to accomplish all of these goals. I work in the plumbing department at Menards so it is required that I must have some knowledge about plumbing. Before going into this internship, I had no experience with plumbing.

This goal will be very valuable as these skills are important to every job. I feel that everyone should have these skills. Having good communication skills is essential for my internship as I am communicating with customers and employees every single day. If I do not have good communication skills I will not be able to perform to my best ability and help customers. From what I have observed so far, most of the other employees have good communication skills. However, sometimes problems occur when there is a communication problem. An example of this is when I had to help a customer get a shower down. To do this I had to call receiving and tell them what product to bring down for the customer. I thought that I had done this clearly but apparently, they did not get the message that they had to bring a product down. A guy from receiving said that I had to call right away so the customer is not waiting forever. I did call right after, so there were clearly some communication problems. Now this type of situation would also deal with working with others. The other employee and I were both friendly and calm about the situation and handled it properly. However, if the other employee (or myself) was not good at working with others, we could have got into an argument about what really happened. In the future, an indicator of success would be to note each time a situation went well (or bad) due to good communication skills and the ability to work with others. Noting how the situation could have went would also be helpful for in the future so the problem does not occur again. Near the end of my internship, I will be able to understand how to handle situations like this again and see if I have improved on these