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Case study on emotional intelligence for work place
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Assessment 2 Written or Oral Questions 1. What do you consider makes you an emotionally strong person? (5 marks) I consider strong people, people who often do not exhibit traits of dominance, aggressiveness or power, they are usually strong because they know how to deal with their feelings and are confident knowing that one does not have to "always be right" to be intelligent, dignified, or interesting. They use logic and do not expect validation by others; so they can learn from their failures and criticism and know how to give up when it is the case. Emotionally strong people do not measure or quantify how other people worth, and by seeing others regardless of what they can do or accomplish, they also validate themselves independently of what they can do in society or …show more content…
Having encouraged your workforce to develop their own emotional intelligence, which of the workplace outcomes have been achieved or are being improved and which still require improvement? (5 marks) The proposal in the workplace was to objectively present the relationship of emotional intelligence skills to professional performance, identifying how much it is necessary to acquire, develop and apply them. The results achieved were: Control: Ability to maintain the domain firmly, making it possible to deal with environment and people through self-discipline; Communication: Link with others to understand and to be understood; and Balance: Ability to handle all situations and all types of personnel. Those that are in improvements are individuality: Competence to love yourself, defend your personal singularity against start thinking about the other colleague; and Love: to encourage people to work side by side, towards the same goal. And what needs to be improved, are the development of these skills in the most critical days and the right moment to use being loyal, aware of the lives of other human beings and show the other the same affection we feel for us and conscious Honesty: Loving the
When taking the two different personality tests, I received the same result for both. I am considered to have an ISFJ (Introvert, Sensing, Feeling, and Judging) personality type. These personality tests I believe help believe get more in depth with the type of person they are but also help them to see there are other people in the world that are like them. A few known people that are similar to my personality type are mother Teresa, and Barbra Bush. Along with learning about others like me, I was able to realize more into my strengths and weaknesses.
After completing the assessment exercise I have been able to carefully my personality. The exercise consisted of an evaluation of four areas: Locus of Control, Personality Type, Stress Reactions, and Learning Styles.
Being able to keep your emotions in check with rationality can make or break a workplace whether it’s for your own benefit or for the employees you work with. 2- List the five skills that are components of Emotional Intelligence and explain how you can benefit by using each of the five skill sets either personally and/or professionally. Self-awareness This is the ability to recognize and understand personal moods and emotions such as self-confidence, realistic-self assessment, and a self-deprecating sense of humor. The important of this skillset is the corner stone of your behavior and attitude of any work place or social setting.
They also need to remain cognizant of how their mood affects the mood of others in the organization—and team performance.” (Crompton, 2010) There are four categories of Emotion Intelligence, such as self-awareness, self-regulation/ self-management, social awareness and relationship management (Crompton, 2010). As the emotional intelligence test in the lecture is done, the score for social awareness and relationship management are 4 marks and for self-awareness is 3 marks; whereas for self-management is 2 marks only which would be considered low. The main focus of improvements on my emotional intelligence are in self-management and self-awareness.
In order to build emotional intelligence, barriers need to be broken down first, such as the misconception of leaders that their interpersonal skills need to be strengthened and that the passion for the job is sufficient enough to help them effectively lead (Feather, 2009). With emotional intelligence being a significant factor in the organizational climate and culture, it is imperative that organizations hire emotional intelligent individuals or provide educational opportunities to aid in leadership growth. Feather reports, the behavior of a manager with employees has the greatest influence on retention of staff due to the manager's ability to improve job satisfaction (2009). In a review of the literature, there are several activities that organizations can do to improve the emotional intelligence of their leaders and employees. The use of a reflective framework by Heckemann, Schols, and Halfens has been used to focused on the three aspects of emotional intelligence, which are self, others, and general situations (2014).
Emotional: Itâ€TMs important to support others through day-to-day events and retain a sense of humour.
Mamta, M., & Gupta, A. (2010). Relationship of Emotional Intelligence with Work Values & Internal Locus of Control: A Study of Managers in a Public Sector Organization. Vilakshan: The XIMB Journal Of Management, 7(20), 1-20.
People with better emotional intelligence are able to adapt quickly to changing work environments and not rigid but flexible. They can communicate better with others, make others learn and also open to learning from others. People with good emotional intelligence are simply better to work with and they can take the organization forward with a focus on team building. They recognize every single effort and are often motivated to work more efficiently. Most of such people are social and thus leaders as well. These people are not insensitive to any other employee, they don't possess any arrogance. They are quite volatile and flexible. These are all the reasons, why an employer would prefer a person with good emotional intelligence for the logical business task. The four domains of emotional intelligence are self-awareness, self-management, social awareness, relationship management.
Khalili, A. (2012). The role of emotional intelligence in the workplace: a literature review. International Journal of Management, 29(3), 355-370.
Myers, L. L. & Tucker, M. L. (2005). Increasing Awareness of Emotional Intelligence In A Business Curriculum. Business Communication Quarterly, 68, pp. 44-50.
Emotional intelligence unlike IQ which doesn’t change much, seems to be largely learned, and it continues to develop as people go through life and learn from their experiences. There are many instances of emotional intelligence that will show up at a workplace, behaviour such as blaming others, incompetence to accept critical feedback, passive aggressive behaviour among others. (Craemer, n.d) In the workplace a range of emotions will appear such as “jealousy, happiness, hate, anger, envy, enthusiasm and fear are experienced.” (Ashkanasy, 2012) the presence of such emotions can lead to several positive and negative outcomes for work performance, including: increased creativity, a focus on priority tasks, the negative consequences however are pessimism and aggressive behaviours that can hinder performance.
Sy, T., & Cote, S. (2004). Emotional intelligence: A key ability to succeed in the matrix organization. Journal of Management Development. 23(5). 437-455
Not having emotional intelligence will bring selfishness and aggogance to the workplace therefore high emotionally intelligence will bring positive relationship between you and your workmates in your
I have strengthened several dispositions as I have worked towards becoming an effective educator. My strengths include empathy, passion, flexibility and reflectiveness. I am empathic because I am able to view situations from others perspectives. I can put aside my own feelings, listen to an individual speak and understand their point of view. A potential obstacle of being empathic could be taking on others distress. I will have to set emotional boundaries for myself as to not become
Park, N., & Peterson, C. (2006); Methodological issues in positive psychology and the assessment of character strengths. In A.D. Ong & M. van Dulmen (Eds.), Oxford Handbook of Methods in Positive Psychology (pp.292-305). Oxford: Oxford University Press; available from [Book]. Retrieved on 28 February 2014