An Importance Of Knowledge Management

IS STRASSMANN’S ‘KNOWLEDGE MANAGEMENT’ AN IMPORTANT METRIC
By: Masoud. Noordeh

Abstract
In today’s dynamic business environment, Knowledge management systems facilitate organizational learning and knowledge creation. They are designed to provide rapid feedback to knowledge workers and significantly improve business performance. This paper examines the concept of knowledge management metric from the view point of Paul Strassmann.
Keywords: Knowledge, Performance Management Metric, Knowledge Management.
Introduction
Knowledge management has become one of the major performance management and companies have embraced the concept and invested in systems, people, and information technologies to this purpose. On the other hand, there has been the

Knowledge – creating companies exploit two kinds of knowledge. One is explicit knowledge- data, documents, things written down or stored on computers. The other kind is tacit knowledge- the “how-tos” of knowledge, which reside in workers (O’Brien, 2004). Therefore, organizations should be able to convert tacit knowledge and explicit knowledge into structural capital that can be incorporated into a well- structured organizational process, so that the knowledge of all employees in the company becomes integral part of the running of the

As a result, the objective is to develop the right metric for knowledge based KPIs that has the ability to improve the performance of a task, and also provide the tools to monitor and evaluate the level of performance.
Conclusion
Knowledge management is integral to every organization’s ability to continue developing the practices involved in the management of complex initiative and the building of collective intelligence. Achieving the maximum returns for investment in knowledge management is the ability to strategize and establish the sound structures that can maximize returns from intellectual and information resources. Therefore, leaders who can adjust and leverage the transformational knowledge management within respective organization have a fantastic opportunity to make their enterprise more alert and more responsive.

References
Bourne, M., Mils, J., Platts, K., & Wilcox, M. (2000). Designing, Implementing, and updating performance measurement systems. International journal of operations & production management, 20(7),