Alternative Approaches to Meeting Peugeot Objectives

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Alternative Approaches to Meeting Peugeot Objectives

Are Peugeot using the best methods for the line of work they are

involved in? Is there a way of improving their efficiency, quality and

productivity? We should be able to tell if there is by looking at the

theory known as benchmarking.

Benchmarking can be defined as imitating the standards of an

established leader in quality and attempting to be better them.

Benchmarking is a technique used by some businesses to help them

discover the 'best' methods of production available and then adopt

them. Benchmarking involves: -

ü Finding out what makes the difference, in the customer's eyes,

between an ordinary supplier and an excellent supplier.

ü Setting standards for business operations based on the best practice

that can be found.

ü Finding out how these best companies meeting those standards.

ü Applying both competitors' standards and, if possible, exceed them.

What should be benchmarked?

I

Who should the company benchmark against?

I

How is the information obtained?

I

How should the information be analysed?

I

How should the information be used?

These are the five main steps in Benchmarking. The first step is to

identify exactly what the company intends to benchmark. Benchmarks

that are important for customer satisfaction might include consistency

of product, correct invoices, shorter delivery times, shorter lead

times and improved after sales service.

Peugeot could decide to benchmark better sales figures. What better

company to benchmark against than 'Ford', the leading company in

market penetration. If Peugeot were to i...

... middle of paper ...

...ompanies meet those

standards. Then Peugeot could apply both standards and their own to

meet the new standard and possibly exceed that excellent customer

service standard.

Due to Peugeot previous innovations, they were very successful in

winning awards for the company, such as the 'car of the year' award;

the 206 won the 'best used car' award. Also Peugeot were able to

produce a world record, producing half a million 206s in three years.

As we can see from Peugeot's previous success they are very innovative

and progressive in the car industry. Using every new technological

advantage possible to create that competitive advantage over their

rivals. And with policies like "eight airbags as standard" Peugeot are

a tough act to follow. Especially with such high regards to recycling

and safety to the environment.

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