1.1 Explain The Importance Of Effective Communication

Communication is a process whereby a message is convened between two or more people and everyone involved understands the message, communicate can be verbal or non verbal.
To transfer information’s: e.g. handover. At this meeting the outgoing staff gives information to the incoming staffs about the service users and the work environment to each other e.g. Mrs P is in the hospital due to infection, we expect her as soon as she is discharged from the hospital, there is linkage in Mrs P’s room, the maintenance office has been informed, they will be coming tomorrow, I have written this in the communication book.
To establish good working relationship: Mr K was asked if he will like to brush his teeth, he agreed to brush his teeth, he was encouraged

while moving and handling Mrs D from the bed to the armchair, the moving process was explained to her and what she was expected to do before the move, she was happy and she was reminded each step to take, and she participated well and moved safely to the armchair.

1.1 Explain how effective communication affects all of own work.

Effective communication is every important because it makes the work easy, it helps to prevent abuse and it helps the service users to participate as much as the can.
I need to communicate with my manager, so that she will direct me on what to do while supporting the service users, any information’s relating to the service users or changes in the services they needed, she will communicate any mistake or adjustments I need to make during my duties. I communicate and changes in the conditions of the service users to my manager, I informed my manager any form of abuse that I observed during my duty, any training that I need I inform my manager.

When I got to Mr Y’s house, I knocked at the door, his son came to

To the communication needs of the service users, read the care plans, ask managers and relatives. Barriers to effective communications are the things or situations or conditions that lead to bad communications, these barriers will make the care worker not to be trusted, misunderstood, than these barriers will make the service user to be frustrated and demoralised. These barriers may be: Language and hearing loss: where the service user is not speaking English or experience hearing loss, for effective communication, the service user communication need has to be met, by employing staff that speak the same language with the service user or families, friend or interpreter to interpret for the service user or the use of pictures to communicate with the service user, for hearing loss, you come near, speak slowly and clearly.
Mr K is one of my servicer users, he lost 40% of his hearing ability and he speaks French but communicate with him, through his son who interprets to him while he is at home, he move near to his daddy, speak slowly and clearly picking his words. But when he is not home, his son has prepared a picture booklet to communicate with his daddy. One day Mr K’s son was not at home, when it was toileting time, communication was made through the booklet, moved near to him, than showed him the toilet picture, he responded positively and he was supported with