Motivation has been defined as “an inner state that arouses, directs, and maintains behavior” (Seifert & Hart, 2014, p. 328). “Motivation affects behavior by directing it towards the goal, increasing effort, energy, and persistence, and improving performance” (Seifert & Hart, 2014, p. 328). It has been said that work motivation “originates both within as well as beyond an individual’s being, to initiate work-related behavior, and to determine its form, direction, intensity, and duration” (Chuang, 2011, p. 119). In the ever-changing world of health care, employee motivation is critical to the success of the organization. Since companies must keep cost low due to lower reimbursement rates yet yield high quality care to patients, current employees are expected to provide more care with less staff. Motivation can come from both intrinsic and extrinsic means. Today we are going to take a closer look at Grinnell Regional Medical Center (GRMC), a rural central Iowa hospital, to see how the organization is trying to improve productivity and performance. We will also discuss how employees are resistant to the changes and what the management’s philosophy of motivation is.
Efforts to Improve
GRMC has made efforts to improve productivity and performance of the employees within the organization. Some of the ways that GRMC has sought out to improve performance through extrinsic means that include:
• Hourly compensation with increases based on employee performance by the use of annual evaluations
• Shift differentials for shifts that are worked outside of the normal hours for a work day
• Twelve-hour shift differentials
• Call-back and on-call pay
• Premium and incentive pay
• Holiday pay
• Bonus monies based off of a 60-m...
... middle of paper ...
... organizational performance. When asking employees to increase the amount of work that they are performing without first engaging them fully, it is common to have it met with resistance. Extrinsic motivation tactics are the most common in the workplace; although it has been found that intrinsic motivation is the most effective (TEDTalks: Dan Pink-the surprising science of motivation", 2009). Even if the current finance is overextended, like at GRMC, there are ways to motivate the employees to perform at a higher rate, increasing productivity, and keep patients safe in the process without an enormous price tag. By applying motivational theories that are not currently in place, will provide another way for the leadership team to examine alternative paths to approach the way that they motivate employees to increase productivity, performance, and the overall engagement.
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