Career Development Plan Summary
Online Course
It has come to my attention that the team will be restructured. The following proposal includes a job description and qualifications, training program, method for evaluating employee and team performance, challenges of a team performance evaluation, incentive and benefits package, strategies for managing employees careers development and a compensation plan.
The team will take on new responsibilities that require the hiring of additional personnel and training for new and current employees. We also need better methods for appraising the teams’ performance than have been used in the past.
Job Descriptions and Qualifications:
Manager: Responsible for providing effective direction and supervision for all store associates, assistant store managers, area managers and supervisors. (Specialty Retailers Inc, 1997-2008)
Major Responsibilities Include: Maximize store sales and profit; meeting goals for sales, new accounts, payroll and expenses; development of staff ensure performance of store operations, customer service and satisfaction; maintain company standards throughout the store; protect company assets. (Specialty Retailers Inc, 1997-2008)
Customer Service Responsibilities: Ensure that all customers are greeted in a prompt and friendly manner; handle phone calls in a courteous and helpful manner; increase sales volume through informing customers of promotions and lead by example. (Specialty Retailers Inc, 1997-2008)
Personnel Responsibilities: Recruit candidates for all positions; interview, screen and hire for all positions; complete and administer performance evaluations; utilize company training progra...
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...le Inc, (2000-2008). PayScale. PayScale. Retrieved December14, 2008, from http://www.payscale.com/Job_Description/Customer_Service_Representatives_( CSR)
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Specialty Retailers Inc, . (1997-2008). Stage. Stage. Retrieved December 14, 2008, from http://www.stagestores.com/Store-Management-Qualifications.html
University of Phoenix. (2003). Kudler Fine Foods Human Resources. Retrieved December 14, 2008, from University of Phoenix
Wildblood, P. (2001-2006). Consultgroup. Performance Appraisal Systems How To Make Them Work. Retrieved December 14, 2008, from http://www.consultgroup.net.au/consultants-resources/white-paper- articles/performance-appraisal.php
Evaluation and review should be an ongoing process of learning, embedding a process of continual improvement and development. The key to evaluating is knowing what we are measuring. We cannot monitor and evaluate the team’s progress towards agreed objectives without clear advance planning of what we want to do and how it will be achieve. Effective strategic and operational planning, incorporating clear measurable objectives, is therefore an important
This is where levels of stock are checked and the employees working here will order more goods when needed. Basically customer service explains itself really, it is the way in which employees of Sainsbury’s can be of assistance to customers. I have given examples of these types of job roles above. Retail The retail function of Sainsbury’s
The company offers a Store Manager position in a boutique. He/she should drive a goal oriented team. The vital purpose is to do all the processes such as store operation. Hence, to lead, control and mentor assistant managers, visual managers, and all the employees.
The Personnel staff of the human resource department must be able coordinate and oversee employment and selection processes, including the vacancy announcement program and the scheduling, conducting, and processing of entrance and in-service examinations.
teams were formed to review all areas of an organization to include the planning, leadership
When composing a team, your ideal team will consist of individuals who have the skills and experience to accomplish the task, as well as, the motivation needed to be successful. (Dyer, 37) Team composition is the configuration of a team, normally based on attributes of the team and the task given. The team leader’s job is to identify those individuals who will benefit the team in completing the task. Effective team leaders set the clear vision of the team’s goal, establish a clear direction towards achieving the goal, motivate team members, include the ideas and opinions of team members in decision making, and coaching those who struggle through to success. Successful teams should include members that have strong technical skills, knowledge
The team needs to establish a policy and procedure which would be a step toward an organizational structure. This process will be a framework that defines formal reporting relationships between the different levels of management. For example, the guidelines can be used as a protocol of the process managers needs to follow to assist their employees through the change process. The team also needs to provide in house trainings for all departments so employees can be aware and implement the new changes. The training will increase skill level and improve staff productivity.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
My goal as a new manager to develop team effectiveness within a new team is to try to get the team to be an effective as possible. When developing my new team I would seek out the factors that may affect team effectiveness, which are team composition, team structure, and team processes. Team composition entails who the members of the team are and what skills, abilities, and knowledge each member brings to the team. Some of the decision I will have to make for the team composition will be based on diversity, personality, team orientation and the size of my team. Exploring the differences in beliefs among my team members will help better my team performance. The personalities of team members affect the team 's composition
Holland Enterprises is on an innovative planned trend, to invite and maintain the utmost talented employees and to decrease opportunity. The Human Resource Department had the responsibility that has initiated a winning team with a different compensation strategy. The compensation strategy contains of financial pay, and in thoughtful rights of imports and amenities. Holland Enterprise employer’s duties guarantee that their drivers recognize that they are motivation, they obtain the implements they want to be effective in their employment with Holland Enterprises. Their obligation founds an idea and marks accurate potentials.
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
Recommendation #1: In chapter 8 on pages 225 and 226 we learned about Interpersonal Relations. Within interpersonal relations there is Workplace Incivility, which is rudeness, lack of regard for one another, and the violation of workplace norms for mutual respect. With the arrival of new personnel the current status and balance of power is subject to a reshuffle and existing members feel threatened. The relationships among groups and team members are often influences on how employees react to other stressors. A Team Leader or Manger must monitor all employees when a new edition becomes part of the team. It is the job of the leader/manger to ensure employees achieve personal and organizational goals, maintain open lines of communications, and discourage any form of office politics. Any incivility that negatively impacts individual and organizational performance must be identified and dealt with as to stop any further incidents. The leader/manager must exercise team empowerment assuring all members perceive themselves and others as being competent and able to accomplish work-related goals and experience a sense of importance. An effective team with open lines of communications and clear goals will not feel threatened by any additions to this team. Group and Team building sessions should be utilized quarterly to build a stronger
A few decades ago, businesses considered customer service as an unnecessary expense. Now, companies view it as a competitive advantage in the marketplace.
“Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us. -Shep Hyken”. (Morris). Most people know that there is inadequate customer service and excellent customer service. What separates the two? The way you take care of your customers is what will separate the two. If one has attitude and treats the customers in a way that they do not matter most likely they will not come back to the company one works for. Therefore, the company is losing sales. One main
Customer Service means knowing the people who purchase from you and why they do as . Regularly evaluate their needs. Is another season coming up where they have to reorder products or schedule service? Or, then again is it an opportunity to take a gander at making a move for their customers? Remind them. In what manner can your business be an accomplice or partner in helping your customer address issues? Answer that inquiry, and you'll end up noticeably basic.