Conflict Resolution Case Study

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Conflict Resolution Case Study
Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of the organization” (Iglesias & De Bengoa Vallejo, 2012, p. 73).
Description of the Conflict
M.E., a 30ish female nurse, and J.P., a 50ish female nurse, have had a tense yet civil professional relationship for months. M.E. is a newer nurse and J.P. is a very seasoned nurse who had previously had a good working relationship until J.P. confronted M.E. in a patient’s room one day. M.E. was caring for a very critical patient who was on a ventilator, had an arterial-line, was on multiple medications to maintain a blood pressure, and had numerous other medical issues as well as the presence of a very concerned and involved family at bedside throughout the shift. M.E., being less experienced with some of the medications and treatments that her patient was receiving consulted J.P. (because she was more experienced as well as the supervisor on this shift) at different times throughout her shift to ask for advice and guidance in this patient’s care. J.P. had been short with M.E. and would not go to the ...

... middle of paper ...

...ation Project, n.d.). Bridging the gap between these two workers will benefit not only J.P. and M.E. but all their coworkers and patients in the future.

References
Centers for Resolution LLC/CFR Mediation. (2013). Retrieved from CFR: Center for Resolution, LLC: http://cfrmediation.com
Global Negotiation Project at Harvard University. (n.d.). The Third Side [website]. Retrieved from http://www.thirdside.org/?language=English
Iglesias, M. E., & De Bengoa Vallejo, R. B. (2012). Conflict resolution styles in the nursing profession. Contemporary Nurse: A Journal for the Australian Nursing Profession , 73- 78.
Mafalo, E. (2012). Conflict resolution. Nursing Update, 44-45.
Myatt, M. (2012, February 22). 5 ways of dealing with workplace conflict. Retrieved from Forbes: http://www.forbes.com/sites/mikemyatt/2012/02/22/5-keys-to-dealing-with- workplace-conflict/

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