Reflection Paper: Active Listening and Rapport Building

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As I observed the practice session with Mary acting in the role of the therapist and Stephanie playing the client, I saw great examples of active listening and rapport building. As Stephanie revealed her frustrations and struggles about working with non-productive co-workers, Mary nodded in agreement, validated, and also restated, in a calming voice, what Stephanie said. Because Stephanie felt heard and understood by Mary, Stephanie felt comfortable expressing and exploring her feelings and wishes in the positive environment Mary created.

Another good skill that Mary used was keeping pace with Stephanie. When Mary asked questions about how Stephanie felt, the tone and speed of Mary’s voice mirrored Stephanie’s. I think that really helped Stephanie to feel comfortable with being herself and expressing her true feelings and thoughts. Perhaps Stephanie felt so comfortable that she did not realize that she was asking Mary to reveal her own personal opinion, like she would from a friend. Mary, however, handled that situation very professionally, with care and concern for Stephanie, by just turning the focus back towards Stephanie to ponder how she should handle the matter. As stated by Hill (2009), the therapy session should focus on the client and his or her thoughts and feels, rather than someone else’s (p. 131).

Mary stayed focused on the main issue presented, and perhaps due to limited time, did not explore background information too much. I think with more time, she would have asked questions like how long the situation had been going on and if there were other times when she had felt the same way.

In the session with Patricia acting in the role of the therapist and Jill playing the client, good rapport was also establish...

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...wn from the first session. A good rapport is going to go a long way, and hopefully ultimately leading to discovering/establishing mental and physical health for April. I would definitely practice patience above all, even with the imminent health risk. She has the tendency to self-sabotage and copes with stress by disassociating, so pushing or rushing matters would likely result in her not staying connected or engaged in the healing process. I would also find educational resources (experts, books, etc.) that would give me the background knowledge needed for working with a client like April.

Works Cited

Garcia, R. (Producer). (2009). In Treatment [Television series]. New York:

Home Box Office.

Hill, C. E. (2009). Helping skills: Facilitating Exploration, Insight, and Action, 3rd ed. Washington, DC: American Psychological Association.

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