Questions On Applying Root Cause Analysis Essay

Questions On Applying Root Cause Analysis Essay

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When evaluation an IT risk event, applying root cause analysis means that the IT auditor, other than finding what’s the issue, also tries to find what caused the issue, or in other words what was the root cause of it. By finding the root cause, IT auditor then can suggest an appropriate sustainable improvement, which is a long term solution, instead of applying a temporary patch, that will solve the current issue, but will not remove the cause, and therefore increase the probability of that same issue occurrence.
IT auditor can do two things in order to find the root cause. First, IT auditor can apply the five why’s technique. This consist of finding the issue, and also why this issue occurred by asking five times why. In order to be effective, problem must be properly identified and stated, it needs to be determined what, when, and where it happened. Once the problem is defined one can proceed to the phase of asking 5 why questions in order to determine why the problem exist at all. By refusing to be satisfied with each answer, and proceeding to the next why, IT auditor increases the odds of finding the underlying cause of the risk event. This process reminds of peeling the onion skin, where every time one layer is removed, and auditor is one layer closer to the core. Second, IT auditor can apply the root cause framework. This consist of developing a common language in order to understand the risks, then proceed into understanding the policies, after that proceed to evaluate the processes, and lastly assess the technical configuration. Most symptoms are often in the technical configuration, and if the IT auditor recommends the improvement in the configuration, it will fix the problem, but the root cause of the inappropriate con...


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...lated to a certain cost, and some risks are more expensive than others. In order to add value and help management in reducing the costly risks from occurring auditor needs to understand unique risks of the area they are auditing, and this is possible by establishing a common language. For an example if the organization risk appetite is more aggressive, than the auditor can take that into an account and propose a set of activities or procedures that would be smart to undergo in order to reduce risks from happening in that specific case. Checking-the-box would mean in this instance just showing up with a list of recommendations that would work for some organization with a different risk appetite and risk profile, but for this one probably not, since they have unique set of risks related to their activities. To conclude, a common risk language is important first step in

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