Background
Pizza My Heart is one of the most successful pizza restaurant businesses in the Bay area. Founded in 1981, this family-owned business soon became a favorite place for the surfers and beachgoers, and grew into a chain that operates at eighteen locations in northern California. As it emphasized in the mission statement that they want the highest quality in pizza and service, Pizza My Heart is well known for its freshness and taste. Its strategy to source food with more natural and local ingredients and less processing worked when it was awarded “Best in the Silicon Valley” for being the best pizza of the year in 2006 and 2007 from tews.com.
Pizza My Heart carries a unique theme of retro Hawaiian look and feel, revolving around the concept of surfing, girls, and the beach. It usually decorates the top corner of the stores with the framed antique photos back from the 1930s all the way to the 1960s and as well as the surfboards. At times, they tend to play old surf songs from the 1960s also The Beach Boys hit songs. Combining these fun factors, it created an atmosphere for a pizza place with fun. Now, pizza and surf go together in its locations like hot dogs and baseball.
Its menu includes specialty pizzas with meat, vegetarian specialty pizzas, appetizers, and salads. It is open every day of the year except Thanksgiving, Christmas, so, we can dine-in, carry out, or place an online order and get it delivered. The store hour is from Sunday to Thursday, from 11:00 a.m. to 10 p.m. and Friday to Saturday, from 11:00 a.m. to 11:00 p.m.
Quality Management
The quality control in Pizza My Heart begins from procurement to kitchens at every location. The first thing that sets it apart from others is local sourcing to en...
... middle of paper ...
... have gone wrong in the quality control, it should be upgraded to assure the quality of their products. The check sheets, one of the six sigma technique, is to minimize defects, reduce costs, reduce product and process variability, delivery time, while to increase productivity and improve customer satisfaction. However, it does not seem to be working properly at Pizza My Heart.
According to what we have learned in class, six sigma, statistically, is interpreted as having no more than 3.4 defects per million. However, they dump 10-12 dough balls per week, while 5-6 is more reasonable, which illustrates the quality mismanagement. So, the food cost there is way higher when it accounts for 38%, while industry ideal is 30%. In order to streamline the entire process of making pizza, it is an imperative for Pizza My Heart to exhaustively put six sigma in action.
I like pizza a lot. Like a whole bunches of goodlieness! There the best! Like ever! Like I can't even eccplaion the awesomeness of pizza to you're stupid wittle bwain!
Our mission is to provide our customers with the best products and services that we have created a new market space for. We strive for 100% customer satisfaction and taking what used to be multiple purchases of software into one operation system. That can increase many aspects of the important sectors within the restaurant industry. I.e. decrease employee-training time, increase outputs, real-time record keeping ‘including inventory’, and more.
PepsiCo can potentially acquire California Pizza Kitchen and integrate it in the company’s decentralized management approach. Since PepsiCo executives have experience in the quick service food industry, it should not be a reach for the company to successfully run this casual dining restaurant. For this venture to be successful, it is imperative that management cut down the operating costs at California Pizza Kitchen through the PepsiCo Food Systems distribution network and improve on the 3.1% operating margin that California Pizza Kitchen is currently operating at.
A bright open café that offers food made with absolute love, the menu offers something for everyone. Favourite menu items such as crunchy sourdough toast laden with creamy avocado and sprouts is offered alongside daily changing specials such as abundant Nachos, Veggie Burgers and seasonal curries. Their baked offerings are fresh, tasty and free from anything artificial. This is a veggie-lovers paradise.
My relationship with Pizzeria Bianco goes back well over two decades when, pregnant with my first child, each week found me enjoying 3-4 evening meals in the warmth of that charming place. Those were the early years when anyone could walk into the tiny dining room tucked away in the back corner of the Town and Country shopping center, say hello to Chris Bianco while he personally crafted each and every pizza, and grab a seat on the spot. As reviewer Bill Addison recounts, a quiet pride emanated from Bianco and his staff and a truly inspiring kind of youthful energy filled the place (Addison p 4). But the food! The food was something extraordinary and even eating there as frequently as I was, it was impossible to tire of it. Again, Addison’s
Six Sigma is a system used both in manufacturing and service organizations to maximize business success by minimizing defects and process variability (Krajewski, 2013). While Six Sigma relies heavily on the principles of Total Quality Management (TQM), it has a different focus. It is driven by a close understanding of customer needs; the disciplined use of facts, data and statistical analysis, and diligent attention to managing, improving and reinventing business processes. Six Sigma focuses on reducing variation in processes as well as centering processes on their target measures of performance. Either flaw, too much variation or an off-target process, degrades performance of the process. Six Sigma is a rigorous approach to align processes with their target performance measures with low variability.
Pizza, the food americans love eating from sunday night football to nights in with the family. It has changed since the beginning and the places that sell this well loved food have went small family business or big corporations still all coming together to sell the food everyone loves. The picture by OScar Hidalgo, the poem “Tomato PIes,25 Cents” by Grace Cavalieri and the article by David Gonza;apex all come show the importance of PIzzerias from the small madilyn owed to the big business and how they not only impact the people but also the communities.
Methods for quality improvement offer numerous benefits and there are many models to use for quality improvement. These models and features have traits in the up to date version of total quality management practise models and are of numerous benefits, with the likes of six sigma and kaizen model using these traits (Royal Charter, 2011)
When someone first enter Cinzetti’s the smell of genuine Italian cuisine wafts through the door. The restaurant Cinzetti's has many great options such as the delectable crepes that are so packed with delicious customizable flavors, and to top it off the incredibly fluffy crepes are made right in front of you. The soufflets are fantastically gooey with a rich taste. Even the pasta will leave the pickiest of people blow away with the creamy taste
Pizza is a dish made of bread dough covered typically with a savory mixture, not with a sweet mixture. Sam Panopoulos, a Greek immigrant, was the man that created Hawaiian pizza in Canada. He and his brothers enjoyed the contrast between the sweetness of the pineapple and the savory flavor of the ham. They named it Hawaiian pizza after the brand of canned pineapple used on the pie. Now, people all over the world eat pineapple as one of the pizza toppings. Founded in Naples, pizza was
TP has grown from a single store in 1988 to the largest pizza chain in Spain. At the end of 1997 they had 399 stores and an estimated market share of 62% in Spain. But what made it so successful? There are several reasons for that in the TP concept:
...omer complaints with store employees. Customers would receive phone calls directly from their local store. This social technique improved customer satisfaction as well as bridged the gap between customer and employee. Finally, Domino’s wanted to personalize the customer experience. One way it achieved this, aside from the aforementioned, was by providing the name of the employee making the pizza as well as the driver. Though the company dealt with opposition from employees who did not want their names attached, eventually, employees began to see the benefits of the change. This new social architecture improved employee morale as well as established a more comforting environment for customers.
I remember it like it was yesterday, as I took a bite out of my first Pizza. I remember the crunch of the thick dough as the sauce hit my tongue and the hot cheese touched my lips and entered my mouth. The 3 components of the Pizza amalgamate to create a delicious meal that I can proudly call my comfort food. Before I started kindergarten, I was influenced by my parents and grandparents to eat Indian food more often, so I can still keep ties with my culture and my Indian heritage. However, as I began schooling, I was keener to try new foods, one of which was Pizza. Now, Pizza has become a part of my culture and has influenced me to explore new tastes. The once foreign American staple food has now become a part of my comfort food or food that can remind me of my childhood and my upbringing. Therefore, discovering new tastes, at a young age, has an effect on exploring different cultures, creating new traditions and invoking pleasant feelings that can last a lifetime.
During the same period, Little Caesars made a strong push and they have continued to grow. Little Caesars' "two for one" marketing approach was effective in infiltrating the "mom's night off" segment, and is seen by customers as a great value. This is adding direct competition into our niche market share. Little Caesars is surely not making headway with the pizza connoisseurs, but it has effectively targeted a market in which Pizza Hut does not currently have a strong presence. 50% to55% of this market is made up of family dining situations. Our marketing team has conducted multiple data analyses on ways in which we can gain market share from Little Caesars within this market. After much thought and many hours of research, we have devised a marketing plan that will potentially improve our market share.
Improvement in the quality is a continuous process; by discontinuing the continuity will shatter the business competitiveness in the market. Generally, six sigma, lean and Kaizen are being used for continuous improvement by the companies. But in case of manufacturing companies, they need to be more calculative and carful in the continuous improvement is essential but the company should be cautious in not investing in destructive research. It is not possible for implementing the TQM in all process (Ashkenas, 2013).