Introduction Brenda Wagner, Director of Administration and Human Resources of Kudler Fine Foods, asked our team to review the company’s employee files and other documents to assess its readiness for change. Our goal is to describe the apparent culture at the company, the organizational structure, what can our team infer about the leadership style based on the organizational performance, how that leadership style is evidentially reflected in the employees motivation, and what things are happening external and internal to the company that could drive to a change. Kudler Fine Foods Organizational Behavior Kudler Fine Foods mission statement acknowledges that they want to “provide their customers with the finest in selected foodstuffs, wines, and related needs in an unparalleled consumer environment.” This statement is the core belief of the company, to provide specialty foods and services with exceptional quality and unbeatable prices. Kudler proves their support in their product by offering a money back guarantee if the quality is unsatisfactory. Not only does Kudler believe in complete satisfaction, but also they value a knowledgeable staff. It is important that current and perspective employees have a working knowledge of gourmet cooking and are able to give expert advice to all consumers. Kudler also believes in an open door policy, as it states in the employee handbook “when employees deal openly and directly with management, the work environment can be excellent, communications can be clear, and attitudes can be positive.” This represents the care and concern that management takes when dealing with employees, making sure the company is harmonious all the way through. Not only does Kudler practice open communication, but also... ... middle of paper ... ...tore is open. Many other convenience stores are staying until late, so, maybe doing new shifts and hiring new people would bring more clients, resulting in new profits and better rate satisfaction on the years that follow. References Apollo Group, Inc., (2007). Kudler fine foods [Computer Software]. Retrieved April 5, 2008, from University of Phoenix, rEsource, Simulation, Managing the Business Enterprise Web site. Gomez-Mejia, L R., & Balkin, D B. (2002). Management. [University of Phoenix Custom Edition e-Text]. N.Y.: The McGraw-Hill Companies 0256252564. Retrieved April 2, 2008, from University of Phoenix, rEsource, Managing the Business Enterprise Web site. Klein K E, (2000-2008). Starting a business in a crowded market: Businessweek.com. Retrieved April 12, 2008, from http://www.businessweek.com/smallbiz/content/jun2007/sb20070622_268774.htm?chan=search
Serves breakfast and is open 7 days a week- some stores are even open 24 hrs.
In today’s world even with the economy suffering and individual income declining, the food industry is still up and running. Chain restaurants, mom and pop establishments, and fast food restaurants that are learning to market their products cheaper and more reasonable to the consumer are still going strong in the United States. They are offering healthier meals due to the consumer wanting to become healthier. They have their ups and downs like any business but are learning to give the consumer what they need and desire. That is the way restaurants keep their customer happy, by buying products from company like Sysco, Gordon’s Food Service, (GFS), and other restaurant suppliers. However; Sysco is the number one supplier to restaurants and hospitals, making them the most profitable company in the world (Sysco.com, 2011).
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Brinker is seen as one of the most influential chain builders in food service history. He believes that winners attract winners. He shows confidence in himself and has successfully led several companies in a highly competitive industry in which most fail. He surrounds himself with people who believe in themselves and are successful. He feels success is contagious. Brinker has developed a followership at Brinker International of effective followers. Effective followers are the most valuable to a leader and an organization because of the contributions they have. These followers practice self-management and self-responsibility which means they can be relied on hence the protégé Ron McDougall who took the reins as leader when Brinker retired, as well as, aligning McDougall’s predecessors. All believe what Brinker developed at Brinker International, a culture driven by integrity, teamwork, passion, and an unwavering commitment to making sure each and every guest has an excellent dining experience. He also helped promote an ethical organizational culture where people respect one another and work collaboratively in seeking to provide excellent meals and service. Effective followers are also committed to both the organization and a purpose, principle, or person outside themselves. They invest in their own competence and professionalism and focus their energy for maximum impact.
Organizational behavior is the study of the many factors that have an impact on how people and groups act, think, feel, and respond to work and organizations and how organizations respond to their environments. (George & Jones, 2005) Organizational behavior is particularly important to managers, who are responsible for supervising the activities of one of more employees.
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OLLIER-MALATERRE, ARIANE; ROTHBARD, NANCY P.; BERG, JUSTIN M. Academy of Management Review (Oct2013), Vol. 38 Issue 4
Since its emergence as a field of study, there have been some important contributions to public administration. Its goal has always been to improve productivity which then improves workplace performance. All of the contributions have been aimed at completing the work with the highest level of efficiency and at the lowest cost.
Management is vital for any organisations regardless of the size and the types of the organisations. In general, management is defined as “the application of planning, organizing, staffing, directing, and controlling functions in the most efficient manner possible to accomplish meaningful organizational objectives.” (John M. Ivancevish and Thomas N. Duening, 2007)