Dealing with conflict is one of the important concepts that we have to confront in society. Working through issues of disagreement is a necessity, especially at work. Handling conflict and developing proper conflict resolution methods can lead to a productive and enjoyable work environment. The healthcare field, as enlightened and educated as its people may be, has the same disagreements and arguments found in any work place. As providers, it is their duty to resolve issues in a professional manner to reflect positive on their facility. Properly negotiating difficult situations can help people grow. Learning to deal with unpleasant predicaments, rather than avoiding, is crucial.
Conflicts arise from differences in perspectives. It can be
…show more content…
Resolving conflicts is one of the important skills that has been underdeveloped for those who enter the profession. In some cases, conflicts are swept aside as an inconvenience to the flow of work. Dealing them is the highest form of professionalism. With all of the activities of the day, these unwanted distractions are an interference. Taking care of a conflict with a current patient is usually not on the schedule. A pause and time for reflection can go a long way in being prepared to be of maximum assistance regardless of the issue.
It is important to adjust and be flexible in the constantly changing medical industry. There are continually needs to be resolved. An issue may consist of an irate patient complaining about a procedure or diagnosis. In confronting such complaints, it is necessary to act calmly and put the patient at ease. Facilities are always competing for patients and recognition. The ability to adapt and adjust in the face of an emergency is essential regardless if it is a dissatisfied patient or someone needing immediate
…show more content…
Patients need to be heard without interruption when explaining their concerns (Simpson, n.d.). Appropriate questions should be asked to determine all possible issues. Clear instructions using simple terms to explain procedures and treatments is essential. Questions from patients should be answered carefully and thoughtfully. The greatest error can be giving too much information or saying things that are for the doctor-patient conversation. When such issues arise, the employee should simply explain their error to their manager. The mistake of saying too much is always lurking in the background as you gain professional experience. It is important to pause and think of what has to be said to calm the patient and prepare the groundwork for the
“We all fight on two fronts, the one facing the enemy, the other facing what we do to the enemy” (Boyden 199).
The medical secretary, registered nurses, licensed practical nurses, and physicians communicated consistently and appropriately so that all staff could effectively complete the actions required of their respective roles. I noted the strong relationship between the nurses and the physicians. The nurses held a heavy influence on the physician’s decisions regarding a situation, because the nurses were the ones conveying pertinent information related to the patient’s status. Based on the information provided, the physician would make recommendations and provide guidance to the nurses. The physician’s directions were then carried out by the nurse, influencing the nurse’s plan of care for his/her
Medical office managers in today’s healthcare environment are confronted with many challenges in an office. In a work place Medical office managers should be able to communicate with staff, patients, and to the public in a professional manner. Most managers believe that the way they communicate with people is the best way to communicate with patients. There are different ways to communicate with patients, physicians, and other professionals in the workplace. When it comes to handling a problem with a person the manager needs to speak to the person in a professional way in order for them to have control of the situation when it comes to a conflict.
The second example of conflict observed in the unit was between the two UNP and the charge nurse. The UNP was assigned care for six patients and wanted a break even though she arrived on the unit a few hours ago. The charge nurse explained to UNP, that she had to administer medication to one of the patients because patient pain was uncontrollable and would like the UNP to assist her with other patient needs before going for a break.
Foremost, in order to know anything about your patient you must be in tune with your patient. This includes listening to what the patient is telling you verbally, as well as watching body language. I...
Keep in mind that conflict can be a good thing by providing a time of reflection for what is truly the best decision. If using professional communication techniques, a compromise can be made.
For this reason, it is imperative that individuals improve communication among these stakeholders. In the course of 4days in a hospital, a patient can come into contact with about 50 different employees including nurses, technicians and physicians. As a result, for effective clinical practice, critical information MUST be passed on with complete accuracy. According to Rosenstein & O’Daniel 2008, some of the obstacles to Interprofessional Collaboration and Communication include Gender, hierarchy, differences in languages and jargon, the diverse levels of preparation, qualifications and status, the complexity of the care, the historical Interprofessional and Interprofessional contentions, differences in professional routines and agenda, the emphasis on quick decision-making, the fear of diluting one’s professional identity among others. Additionally, those who have the most barriers tend to be physicians and nurses. Despite their numerous interactions in one day, they have differing perceptions about their responsibilities and roles concerning the requirements the patient may have so they end up having different goals for the patient. Due to the ethnic diversity
Besides assertive communication, the nurse should take a collaborative approach to conflict management. Both strategies empower individuals to work together and accomplish goals successfully (Cherry & Jacob, 2011). Considering the healthcare community is composed of such a large and diverse population, a nurse must realize that conflicts will arise, but more importantly the nurse must effectively manage those conflicts. Having an understanding of the differences which exists between varied cultures, generations, and disciplines will guide the nurse in resolving conflicts. This foundation allows the nurse to better understand how people perceive and respond to others and the environment during a time which resolution is needed. Establishing trust with ones colleagues is another step toward resolving conflicts. Team members are much more likely to be open and motivated to come to a resolution when they trus...
In the provision of a high quality care, many factors influence the way it is provided; however, IC is crucial. A healthy work environment would result from open communication among the staff, it would increase the employees and patients’ level of satisfaction and sense of well-being. Good communication is the cornerstone for the IC, it is a complex process which requires to develop some skills to learn how to transmit some information. One of the most common factors leading to medical errors, are due to miscommunication, sometimes because the message is not clearly sent, and others because it is not clearly received or it is misunderstood (Danna, 2015). In terms of communication non-verbal communication must be taken into consideration as well; body language, facial expressions, use of space, and touch, entail conscious or unconscious movements and gestures, also impacts the communication among the staff and
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Healthcare professionals in the medical office should be friendly and open. Patients entering the medical office should be greeted immediately with a smile and having a gentle touch also let the patient know you care. “Healthcare professionals in a medical office are held to a higher standard than most professions because they are dealing with the dignity of patients and the ability to be healed” (Wolff). Educating the staff to be professional in the medical office represents the office as being excellent in patient care. Patient-centered care success is required by the whole office which is treatment and patient experience, from the time they enter the office until they leave.
...verbal, sometimes physical abuse from doctors. Nurses are hired to take care and protect patients, but cannot even protect themselves. Boundaries should be set Jennifer Uman for the nurses, by the doctors so there would not be any confusion when told what to do. There should be a clear understanding between the responsibilities of a doctor and their nurses. Ultimately, these two people work hand in hand to heal, and be a blessing to others. There should not be any mistreatment between the doctors and nurses, but loyalty and kindness instead. "Instead of boundary disputes and substitution squabbles effort could be directed towards capitalizing on the wealth and skills that all professionals can bring to bear on solving health problems. This fresh approach to the division of labor puts the patient at the centre for the first time" (Smith, 2005).
In order of being able to analyze the sources of conflicts regarding the clothing manufacturer, I will present the Conflict Process Model according to McShane and Von Glinow. Therefore, I will first define what conflicts are, and second present the different sources of conflicts and carve out which conflicts are involved regarding to the given case. The third step is to explain two different strategies to minimize these conflicts in future. Finally, I will provide a recommendation and conclusion.
Conflict avoidance is a technique used to deal with conflict. Avoiding conflict is mainly used to disregard the direct issue at hand. Avoiding conflict can be used to temporarily get rid of an issue or it can be used to permanently remove the issue. Avoiding conflict within the workplace most often results in relationship division. Workplace conflict is inevitable, meaning wherever and whenever there is a group working to accomplish similar goals as a whole, conflict will be present. Workplace conflict exists due to various factors. (Graham 2014) The most common seen factors influencing workplace conflict include role understanding, meaning who is responsible for what task, how tasks are to be accomplished, personality difference and poor