Wait a second!
More handpicked essays just for you.
More handpicked essays just for you.
Impact of employee empowerment on job satisfaction
Impact of employee empowerment on job satisfaction
Impact of employee empowerment on job satisfaction
Don’t take our word for it - see why 10 million students trust us with their essay needs.
Recommended: Impact of employee empowerment on job satisfaction
The Grand Regency Hotel
Introduction
The Grand Regency Hotel is found in Bangkok Thailand and has been in operation for the last fifteen years. For the entire period it has been under the management of the Thai general manager and was started by locally based consortium of investors. It is a prestigious hotel in Bangkok and has a total of 700 employees who were being treated in a prestigious way by the management. The management gave the employees the following benefits: provision of very good welfare; the salary rate was above that of the market; high job security and also end of the year bonus which was comparable to salary earned in a four week period (Manson 2009, p. 28).
Upon the hotel being sold to the American Hotel Chain, the Thai manager retired paving way for John Becker. The American Hotel Chain bought the hotel because it wanted to expand its operations. The new manager retained all the employees though some of them got transfers to other sections. Selection of Becker as the new manager was due to his success in integration of hotels that had been newly acquired in America. In his previous operations he took over hotels that had low profits as well as low morale and later made them very profitable.
Becker’s Strategies.
Upon installation as the manager and due to his experience in the hotel industry Becker applied the same strategies that had made him successful in his previous management roles. The strategies included: empowerment of the employees; reduction of rules that led to bureaucratic behaviors; enhancing innovativeness of the employees and increased interaction between the management and the employees. All these were new strategies that had never been used before at the hotel hence employees needed time ...
... middle of paper ...
...oyee behaviors: Exploring the role of psychological empowerment and power values.’ Human Relations, 63(11), 1743. Retrieved from ABI/INFORM Global. Nov 2010. Vol. 63, Iss. 11; p. 1743
Manson, E, ‘Smells like team spirit.’ Caterer &
Hotelkeeper, 199(4577), 28-30. Retrieved from ABI/INFORM Trade & Industry. May 15-May 21, 2009. Vol. 199, Iss. 4577; pg. 28, 3 pgs
Barker, J. ‘Power to the people.’ Incentive, 182(2), 34-37. Retrieved from
ABI/INFORM Global. Feb 2008. Vol. 182, Iss. 2; pg. 34, 4 pgs
Jean, C, ‘Case Study: How Four Seasons Creates a 'Cycle of
Success'.’ Workspan,24-27. Retrieved from ABI/INFORM Trade & Industry: Jan 2007. pg. 25, 3 pgs
Sandra, W, & Gillian, AM, ‘HRD From a Functionalist Perspective: The Views of
Line Managers.’ Advances in Developing Human Resources, 9(1), 31-41. Retrieved from ABI/INFORM Global.: Feb 2007. Vol. 9, Iss. 1;
Noe, R. A., Hollenbeck, J. R., Gerhart, B., & Wright, P. M. (2014). Fundamentals of human resource management (5th ed.). New York, NY: McGraw-Hill Education.
Hilton Worldwide carries out business through three segments: (1) management and franchise; (2) ownership; and (3) time-share. These business segments enable management to capitalize on strengths like brand recognition and economies of scale. The company focuses primarily on the management and franchise segment which consist of 3,918 hotels with 610,413 rooms. Managing the properties, rather than owning them, allows the company t...
In spite of having numerous structures in place to ensure a luxurious guest experience, the Oberoi Vanayvilas (OV) failed to provide a quality service to its hotel guest. To recover from this service failure, we recommend OV to sincerely apologize and ‘offer refund for the third night and a credit for the two nights for a future stay with additional hotel perks tobe used at OV within a year’ to the impacted guest. Main drivers for our recommendation are to convey a message that Oberoi sincerely cares about the customer inconvenience and wants its guest to revisit the hotel to win over the customer by its exemplary quality service.
There are also some problems in the Portman hotel like firstly they do not know that how to implement the service of personal valets. Due to this philosophy, there were too many conflicts in a hotel. Second problem was related to hiring that means that at the time of hiring their job description was 50% is about
...r investigate what sort of rewards or fringes would their employee’s desire compared to the old method of monetary incentives for the beneficial for the company”.
For this assignment I have carried out a job study for the Hotel Management industry.
There should be cleared.environment to servive in this competitive era.they has to evaluate new strategy for targeting their goals and tactics.inventory control ,service for special customers and all other activitives which takes part in each day within the hospitality or tourism operation.in hotel industry there should be something new on each day as compare to others which help to cater
Robbins, S., Bergman, R., Stagg, I. & Coulter, M. (2012). Management (6th ed.). New South Wales. Pearson.
The Hospitality and Tourism sector is characterized as the fastest growing sector in Jamaica. Many tourists from all over the world travel each year because of the country’s beaches, culture, climate and landscape. Despite the contribution of other sectors the Hospitality and Tourism is still the giant industry that contributes largely to Jamaica market share. In this paper, we will call the Hotel that I am employed ‘Hotel A’ for privacy reasons. Hotel A was formed in 1981and has developed to be one of the largest all-inclusive resorts in the country, tackling all factors that impact on its overall success. Some of these factors are political, economic, social, technological environmental and legal factors called the PESTEL framework. “A
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
Tourism is presently one of the primary economic exercises on the planet adding to financial, social and political advancement of different regions and Krippendorf (1989) contends that we should be mindful to the development of this exercise. The hotel industry is one of the primary sub-segments of tourism and Cunha (2003) trusts that the hotel business was one of the main process in the improvement and development of tourism, which has prompted to expanded number of foundations hoteliers, individual size and organizational complexity(Quintas, 1998).In addition, the national hotel went with the growth of international hospitality consequently getting to be in the activity with the largest weight among all exercises secured by
The frontal office of large hotels mostly uses a computerized system to manage the guest information and pass it to other departments in the hotel. The frontal office is made up of a team of people with each person having various responsibilities in handling the guests. For the small hotels front office, the reception desk may not be computerized and mostly the reception area handles all the guest information and also carries out other tasks such as showing guest to their rooms. In general the small hotels do not have a team of people or at times has very few people in handling the guests. (Bardi, 2006)
Hotel industries are microcosm of society, so people refer to fair treatment of employees in hotel industries; for example, hotel industries need to pay their employees a fair wage. I think people are essential for any business to operate. Thus, hotel industries need to provide a good or comfortable work environment in order to make employees feel that this company is like a big family, and encourage employees to try their best to do their job. Hotel industries should let their employees to know each other, and their business community very well. It is the first step for hotel industries to make their employees love their job, company, and customers. In addition, companies should give them fair chances to be promoted, and management teams should have their policy to treat their employees
After reading The Goal, I would like to apply these concepts to the hospitality industry, Hotel. I got a chance to have an interview with a former room attendant in Howard Hotels, a five-star hotel in Taiwan. Although the room attendant’s duty is quite simple, I find the way to apply the ideas from the book to their work.