INTERODUCTION The Portman hotel is one of the luxury hotels in the hotel industry. The size of the hotel is relatively small; it has only 348 rooms and 21 floors. The objective of this hotel is to bring Asian hospitality to the US. This hotel is different from other hotel because it offers the services of personal valet and also it had “ no rules for the guests”. HUMAN RESOURCE MANAGEMENT PERSONAL VALLET SYSTEM Personal valet is the large group about 85 of the 400 total. No other American hotel had this system. PVs had to report to the director of guest room services through the supervisors. PVs were as same as the maid in the other hotel. The pay rate was the same as the maid in the other hotel about $7.50. PVs were responsible for 5 rooms whereas maid covered16 rooms. PVs group gets two-week training course like cleaning rooms, mixing drinks and many more. PV shad to clean the rooms, perform minor maintenance, restock the room’s minibars, and clean the hallway and many more. PROBLEMS There are also some problems in the Portman hotel like firstly they do not know that how to implement the service of personal valets. Due to this philosophy, there were too many conflicts in a hotel. Second problem was related to hiring that means that at the time of hiring their job description was 50% is about …show more content…
One option is that “team member” must be created to increase the work quality. Team member must be assigning to each and every 5 teams and team member have the responsibility to check the work quality of the floor. The team captain must clean and serve the guests and also responsible for the quality of that floor. The team captain must report to the supervisors so that there will be no problems. The team member would be paid $ 1.10 more than the other PVs. This will increase the cost of administration as well as add a level in the hierarchy and this philosophy may be against the original
Accommodating customer requirements in most supply chain arrangement requires a forecast to drive the process. (book page 133) When looking into the definition of forecasting which is projecting what is going to be sold (units, seats, rooms etc) it is also important to take into consideration where and when in order to reach the future goals. (book page 133) Since it is argued that effective supply chain and logistical capacity is an important competitive advantage. (Christopher 2005) Where maximizing the revenue is the key element in hospitality sector and for hotel industry there is an increased attention on effective demand management and forecasting for reservation systems. (http://www.sciencedirect.com/science/article/pii/S0169207002000110)
UWEAR, an upscale uniform supply company, and PALEDENIM, a supplier of low cost denim and coveralls, are in the midst of a merger. Since the merger is still undergoing, there are many fears between the employees of UWEAR and PALEDENIM. The employees at UWEAR and PALEDENIM are feeling the pressure to perform and fears that the companies could downsize because of the merger. While this is happening, Joe Smith, a sales representative of UWEAR, and Bill Bateman, the chief of executive officer of the Peninsula Hotel chain are trying to come to an agreement on a contract renewal. Joe and Bill happen to be very good friends, which Joe has come to benefit from. Bill would give Joe expensive presents, would allow him to use his hotels for business or pleasure, and also let Joe and his wife join Bill and his family on sailing trips on Bill’s yacht. Bill has received an offer from Threads4U, which would beat UWEAR’s price by ten percent. When Joe signed on Bill’s hotel chain, he was reprimanded from the management team because the bid was too low. Now Joe is concerned about his employment with UWEAR and his friendship with Bill. Bill recently called Joe and invited Joe and
Student’s Name: Instructor’s Name: Class Name: Date when Due: The Evolution of Bonaventure Hotel Argument Westin Bonaventure reflects the evolution of heterotopia for over the past 40 years. The hotel building no longer represents utopic space, the relationship once held with the environment no longer exist. The concept of heterotopia defines the space. Architectural design is a symbol of social values in the society.
The Rosewood Hotels defines itself as a collection rather than a chain of hotels. It takes immense pride that the properties are uniquely characterized, which is defined as their “Sense of Place” philosophy. This strategy was introduced in the 1990s by the management team to emphasis on the “individual property brand.” The Rosewood Hotels were built as a reflection to “what is unique about the given location,” through architecture, history, culture, and cuisine. The local emphasis of each property influences each hotel from what is on the menu to how the guests are greeted.
47% of Marriott’s rooms are in North American Limited Service, 30% are classified as North American Full Service, and the remaining 23% of its rooms are in the international segment (Marriott, 2015). Recognizing that travelers have a range of budgetary and amenities needs, Marriott operates its properties under a variety of different brand names, 19 in total, each of which has its own “price and service points” (Marriott, 2015). Most of Marriott’s brands are at the high end of the market, which includes such widely recognized luxury brands as the Ritz-Carlton, JW Marriott, Renaissance Hotels, Bulgari Hotels, Marriott Executive Apartments, Marriott Vacation Club, Edition Hotels, Autograph Collection Hotels, Gaylord Hotels, and Marriott Hotels (Marriott, 2015). These properties often command nightly rental rates that can run several hundred dollars a night and offer a wide range of amenities well suited for both business and pleasure travelers. These properties are classified as “Full-Service.” Marriott also offers a range of “Limited-Service” brands that do not contain as many amenities and tend to be much cheaper than the Full-Service line. Examples of these properties include Courtyard, Residence Inn, SpringHill Suites, and Fairfield Inn & Suites (Marriott, 2015). Even though these properties are considered Limited-Service, they do offer considerably nicer accommodations and more amenities than other types of budget motels and hotels. In contrast to many of the other hotel brands, Marriott International does not operate any midscale, economy, or budget
In spite of having numerous structures in place to ensure a luxurious guest experience, the Oberoi Vanayvilas (OV) failed to provide a quality service to its hotel guest. To recover from this service failure, we recommend OV to sincerely apologize and ‘offer refund for the third night and a credit for the two nights for a future stay with additional hotel perks tobe used at OV within a year’ to the impacted guest. Main drivers for our recommendation are to convey a message that Oberoi sincerely cares about the customer inconvenience and wants its guest to revisit the hotel to win over the customer by its exemplary quality service.
The Grand Budapest Hotel reenacts the adventures of M. Gustave, a concierge (a caretaker) at a well-known European hotel, and Zero Moustafa, a lobby boy who becomes Gustave’s most trusted friend. The story is about a theft and recovery of the famous Renaissance painting and the battle of a huge family fortune set against a changing backdrop over 30 years and two world wars. This movie was filled with historical references and knowing the History of Western Civilization did help me better understand the movie. References to Eastern Europe’s past and present were evident throughout the film. The Grand Budapest itself gives a glimpse at the icons of its namesake such as the funicular, baths, and the soviet-era architectural relics that are even
IHG is one of the most well known and respected International Hotel Groups, it has a very powerful heritage that guests have come to know and love. The British Multinational Hotel Company is headquartered In Denham, UK and has over 4,600 hotels and nearly 674,000 room in nearly 100 countries around the world. IHG was built on innovation and are the pioneers of the hotel industry with their origins being traced all of the way back to 1777. The Hostel Group currently consists of 9 different brands including Intercontinental Hotels & Resorts, Hotel Indigo, Hualuxe, Crown Plaza, Even Hotels, Staybridge Suites, Candlewood Suites, Holiday Inn, Holiday Inn Express, Holiday Inn Resorts, and finally Holiday Inn vacation club. IHG’s portfolio is very diverse and each different brand offers a completely different experience the immense size and diversity of the IHG family means that there is always a hotel to the meet the needs of the guest no matter the occasion. Intercontinental Hotels & Resorts is perhaps IHG most elegant and upscale chain they operate over 183 hotels and resorts in more t...
The Jamaica Pegasus Hotel is one of many prestigious hotels here in Jamaica. As for any ordinary hotel, the Pegasus Hotel provides a well needed service by local citizens and especially by those people who travel to and from our country. The services offered by this hotel include: restaurant, two Bars, 24-hour Room Service, 24-hour Bell Service, 24-hour Business Centre, olympic Sized Swimming Pool, two outdoor Tennis Courts, Guest Only Fitness Centre, Quarter (¼) mile Jogging Trail, Gift Shop, On-call Doctor / Nurse, Laundry & Dry Cleaning Facilities, Internet Access in Public Areas and Restaurants and the list goes on. ...
Hotel was built 1978 year. From the beginning of its operations hotel provides a wider range of program contents, both for school trips as well as for business tourism. In the beginning it was a luxury hotel, but with ages it the struggles with the difficult business conditions, and lost part of its quality and market position. In 2003rd in process of ownership transformation hotel has a new owner. New owner is “Alco group” and now it is member of their hotel chain “A hoteli”, and they invested 43 million euros in reconstruction.
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
d) Promus – that this is a program that can enhance the quality of their hotel system.
As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.
However the cash surplus generated during peak period that is July to November is typically enough to meet the short fall. But this year the hotel requires major renovations in order to be continually be able to attract guests. They estimated that the renovations will cost $250000 but now it appears that $300000 of work is necessary. Also their long term group also manager has also left unexpectedly and her replacement is not as effective in obtaining business from the regional business and organization. Furthermore their revenues have also declined by 15% for January and February and advance booking are also down. Thus a cash flow forecast is made to estimate the
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