Hotel Management Analysis

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Task 1: 1.1 Discuss accommodation and front office services for different organizations.

As there is difference in service between a 5 star and a 3 star hotel, discuss the accommodation and front office services for these two different hotels.

There is an absolute difference between a 5 star hotel and a 3 star hotel. In which, people tend to see a 5 star hotel as the better, more luxurious, modern, state of the art and has more advanced facilities available, whereas a 3 star hotel would be a standard, convenient, hotel where standard quality and service are provided. An example of a 5 star hotel is Rizqun International Hotel and an example for a 3 star hotel is Brunei Hotel.

In a 5 star Hotel – Rizqun International Hotel, one of the front office services are luggage storage. Luggage storage is a room that guests can put their luggage before or after the check in and check out procedure. For example, the checkout is at noon but the guest’s flight is not until 7 in the evening. The guests can store their luggage in the storage room and go out to shop or explore Brunei.

Another front office service is mail and postage. “Guests may ask front office staff to arrange for outgoing mail, and receptionist’s will need to be familiar with the requirements, speed, security and cost of different types of service available. A large hotel such as Rizqun International Hotel there will probably be a dedicated back office mail room, where all the various operations can be handled discreetly and efficiently”. (CTH Diploma In Hotel Management, 2009, p. 216)

Also, travel desk is another front office service Rizqun International Hotel provides. They take care of travel arrangements of guests such as air ticketing, sightseeing tours, airport ...

... middle of paper ...

...ry requirements by the Hotel Association of America. Discuss three main legal and statutory requirements.

One of the main legal and statutory requirements is The Hotel Proprietors Act 1956.

“A hotel defined as an “inn” has an obligation to accept bona fide travellers who appear able and willing to pay a reasonable sum for the services and facilities provided, and who are in a fit state to be received.”

Another requirements is the Sex Discrimination Act 1975.

Bibliography

CTH Diploma In Hotel Management. (2009). BPP Learning Media Ltd.

LCB, D. S. (2014). Rooms Division Operations Management.

Mini Bar Wikipedia. (2014). Retrieved from Wikipedia: http://en.wikipedia.org/wiki/Mini-bar

Royal Brunei Airlines. (2014). Retrieved from Royal Brunei Airlines: http://www.flyroyalbrunei.com/royalbruneiholidays/2012/12/17/brunei-sightseeing-tours/

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