written assignment 6

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Listening
Definition
Listening or active listening skill means that one can listen with all senses and hear and see not just the words of the others but the message what is behind those words by decoding words, body language and tonality. If we presume that every human act of communication is motivated or driven by interest, self preservation (biological or moral), need of being accepted, lack of attention, etc. than active listening can be a way to uncover those motivations.
Example of how the skill could be useful in business
Active listening as a skill can be very practical in business. Firstly, the side who is well trained in active listening will gather more information during any negotiations and gain serious advantage. Secondly, managers through everyday communication can reveal important informations, details from his or hers co-workers. These informations will help later to bring quality decisions.
Assertiveness
Definition
Assertiveness is an ability to express opinion, idea or respond to issues without fear of reactions or disregarding others. Assertive person will listen but will tell his or hers opinion.
Example of how the skill could be useful in business
Assertiveness can be very useful in resolving problems and making both sides satisfied with solutions. In business assertiveness is especially important in everyday communication between co-workers and between buyers and suppliers to improve business and reduce tensions.
Negotiation
Definition
Negotiation is a process of a dialog where different sides try to accomplish own goals through using others service, resources or goods by understanding, resolve differences, and defining common interest. The best negotiation is when all sides are satisfied, this is called win-...

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...tions in business are used in HR management in the process of evaluating job applications. Managers use interview to collect data and quick research among co-workers. As a skill it is useful to get informations, evaluate potential employee or to discover new facts about topic of interest.
Coaching
Definition
Best definition of the coaching has Wikipedia provided: “Coaching, is a teaching, training or development process via which an individual is supported while achieving a specific personal or professional result or goal.”
Example of how the skill could be useful in business
Coaching is more and more recognized as an essential managerial tool for supporting the team. Often, quality employee to become more valuable need specific on the job coaching provided by superiors. For business, for example, it could be also useful as a form of learning inter personal skills.

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