Whirlpool Case Analysis

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Whirlpool Whirlpool corp. is a home appliance company, that make $21B a year and ship their products to more than 170 countries (Whirlpool, 2015). Whirlpool’s products also classify as shopping goods, they are more expensive the convenience goods and bough less frequently. Every now and then they introduce new or updated products. An example of an updated product is a refrigerator with anti-bacterial surfaces. The home appliance industry is an oligopoly and thus very competitive. However, the company is a great competitor and innovator, and its number one challenge is to innovate and keep costs low. Keeping costs low is possible if and when a company has a good approach to it, and is able to do this efficiently. As a company grows, its challenges also grow. Whirlpool recognized the increased challenge in 2008 in controlling costs and set up a project “Competitive Cost Analysis Organization”. This project’s goal was to establish a team to research the company’s design costs and of their competitors. The team consists of designers and engineers to make better decisions related to new product programs and to increase efficiency of …show more content…

One in particular, Boeing, had surveyed engineers, flight attendants and passengers to gather more information on what different stakeholders find important when they travel. Along with data gathered from their top customers, they made a basic airplane that could be upgraded with extras per request. The lesson learned from Boeing (which is the very core of target costing) is to find the most important features and, most importantly, to understand what the customer is willing to pay for. You could lose money or not be as profitable by adding extra features they otherwise would not have wanted when charged. Furthermore, it is also important to know what effect adding or removing specific features have on the selling price as it may be dropped if it does not fit into the target

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