Memorial Hospital Case Study

The assignment for this week is a review of the case study for Memorial Hospital. The hospital is a private owned facility. Memorial has placed their concentration on quality care at low cost. According to the information provided, Memorial does not offer specialized care due to the cost attributed to specialization. The facility has the capability to treat up to 600 patients. (Vonderenbse and White, 2013) The facilities management is concerned that if they do not deliver on the quality service that they are marketing to the community, they will lose business.

Measuring Quality at Memorial. The case study mentioned addressed that the hospital did not want to incur cost for specialized service and equipment. However, there is a definite

Ensuring that the customer experience can be reviewed is important because if will provide the hospital understand is they are hitting the mark. If not, they have data to quantify making needed changes. Feedback from insurers will allow that information is being transmitted correctly. The feedback will allow the hospital to determine if they are having delays in receiving payments or if payments are being coded incorrectly and losing money. Monitoring feedback from the doctors will allow the hospital the opportunity to ensure that their staff is performing at a quality level. Memorial will also be able to determine if they need to make that leap and invest in more updated equipment to bring more doctors and their patients to the

It is in essences the culture; attitude and organization of an organization that that attempts to give clients products and services that please their needs. (Vonderenbse and White, 2013) There has to be a level of quality in every area of operations and an effort to complete correctly the first time. There are elements that Janice can definitely incorporate in the following elements of ethics, integrity, trust, training, teamwork, leadership, recognition and communication. The main area idea that she needs to ensure are in place is a sound foundation of ethical practice, integrity and trustworthiness. In trying to win over consumers these areas are key. Patients need to know that the organization practices these building blocks. She can then building from that ensuring that the staff is well trained and work together in the different areas to make the stay at the facility comfortable. This is all done by making sure that the organization is transparent and that they are keeping opening lines of communication open. The management team in order to insure that the level of quality remains high needs to make sure that they are continually recognizing employees, departments and great