Understanding quality measurement is essential in improving quality. Teams need to be able to understand whether the changes being made are actually leading to improved care and improved outcomes. For data to have an impact on an improvement initiative, providers and staff must understand it, trust it, and use it. Health care organization must understand the measurement of quality provided by the Institute of Medicine (patient outcomes, patient satisfaction, compliance, efficiency, safe, timely, patient centered, and equitable. An organization cannot improve its performance if it does not know how it is performing. Measuring quality improvements is essential as it reflects the quality of care given by the providers and that by comparing performance…show more content… In health care, Continuous Quality Improvement (CQI) is defined as a structured organizational process for involving personnel in planning and executing a continuous flow of improvement to provide quality health care that meets or exceeds expectations. CQI is helpful in facilitating medical errors as its main focus is the organization’s system. CQI‘s main emphasis is avoiding personal blame. Its main focus is on managerial and professional processes associated with specific outcomes, that is the entire production system. The primary goals of CQI is to guide quality operations, ensure safe environment & high quality of services, meet external standards and regulations, and assist agency programs and services to meet annual goals & objectives. All stakeholders such as patients, employees, and so forth are involved in CQI.
Steps in the Continuous Quality Improvement process
Step 1 Identify a need/issue/problem and develop a problem statement
Step 2 Define the current situation - break down problem into component parts, identify major problem areas, develop a target improvement goal
Step 3 Analyze the problem - identify the root causes of the problem and use charts and diagrams as needed.
Step 4 Develop an action plan - outline ways to correct the root causes of the problem, specific actions to be taken, identify who, what,…show more content… In a health care environment, risk management focuses on threats or harmful situations through identification, analysis, reduction, and prevention. Quality improvement centers on performance and ways to improve that performance based on standards, which are always being reviewed and enhanced. Both are essential in any health care situation. Both programs work cooperatively to provide a safe environment and a high standard of patient care.
Good leadership, fostering a culture of change and safety, team work are essential in implementing quality improvement and risk management in the organization. Leaders and the governing body must demonstrate commitment to the processes and define their expectations for all stakeholders. Leadership team should make sure that the team’s attention is focused on the core business of the organization, which is to provide care and treat patients in a safe and high quality clinical environment. There are different tools that can be used for quality improvement that also applies to analyzing risk issues. These are measurement of quality, benchmarking, RCA, FMECA, and so