EMOTIONAL INTELLIGENCE AND ITS APPLICATION An individual’s ability to control and express their emotions is just as important as his/her ability to respond, understand, and interpret the emotions of others. The ability to do both of these things is emotional intelligence, which, it has been argued, is just as important if not more important than IQ (Cassady & Eissa, 2011). Emotional intelligence refers to one’s ability to perceive emotions, control them, and evaluate them. While some psychologists argue that it is innate, others claim that it is possible to learn and strengthen it. Academically, it has been referred to as social intelligence sub-set.
In the Mixed model Goleman believes that emotional intelligence must be learned (Goleman, 2000). He states that emotional intelligence theory includes emotional competence. Emotional competence is a learned ability based on emotional intelligence that causes increases in work performance (Goleman, 2000). To have skills in emotional competence a person requires and must learn abilities in the fundamentals of emotional intelligence called social awareness, relationship management, self-awareness and self-management (Goleman, 2000, p. 1) (See Appendix b). I also included one of Goleman’s older categories called motivation.
In the nursing profession, professionals deal with many aspects of patient care, and she enjoyed the variety of tasks she would accomplish in her daily routine. The interviewee went to college for nursing in India and then continued to study here at Bucks County Community College. She received her associates in nursing then started working at Holy Redeemer Hospital. However, the hospital was told she and to go back to school for her bachelors in nursing because she originally started with an associate in nursing. Due to having four children, the nurse took a break from work and then continued to go back to school for nursing.
For example, understanding emotions encompasses the ability to be sensitive to slight variations between emotions, and the ability to recognize and describe how emotions evolve over time. 4. Managing emotions: It means an ability to regulate emotions in both ourselves and in others. Therefore, the emotionally intelligent person can harness emotions, even negative ones, and manage them to achieve intended goals. Components of emotional intelligence:- The model introduced by Daniel Goleman focuses on EI as a wide array of competencies and skills that drive leadership performance.
The first model is the “mental ability models” that focus on the aptitude for processing affective information, though the second model, “mixed models,” conceptualizes emotional intelligence as a diverse construct that includes aspects of the individual’s personality but also the ability to perceive, assimilate, understand, and manage emotions. The “mixed models” include motivational factors and affective dispositions. Employers who conceptualize emotional intelligence as a well-defined set of emotion-processing skills aim to assess emotional intelligence through objective, performance test (Mayer, Caruso, & Salovey, 1999, 2000). In comparison, employers that see emotional intelligence as encompassing multiple aspects of personal functioning aim to measure emotional intelligence through self-report protocols of the employee (Bar-On, 1997; Boyatzis et al., 2000; Goleman, 1995). Emotional competencies are capabilities that can be learned, based on emotional intelligence, thus results in outstanding performance at work (Goleman, 2001).
Emotional intelligence is the ability of a person to connect with others, build positive relationships, respond to the emotions of others, utilize self-control, and influence others. Altruism tends to occur when people take the time to notice and interpret the emotions of others. Higher emotional intelligence is associated with the knowledge and willingness to engage in altruistic acts. The level of EI influences the presence and degree of altruism. It is the purpose of this study to compare the emotional intelligence levels of two separate age groups in order to determine if there are any significant variations.
But the concept became more popular after Daniel Goleman’s book called “Emotional intelligence” in 1995. So in order to understand emotional intelligence we have gone through various such studies related to our topic. Howard Gardener (1983) described EI as consisting of adaptive skills, where an emotionally intelligent person has a deep awareness of his/her emotions and the ability to use that information to guide the behavior. A form of intelligence that involves the ability to monitor one's own and others feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions. (Salovey & Mayer, 1990) Peter Salovey & John D. Mayer (1990) examined EI of more than 300 men and women of ages varying from teens to 50s.
I will employ emotional intelligence, non-verbal communication cues, good listening as well as constructive conflict communication strategies. The use of these strategies has the potential for a strong positive impact on the relationship. Emotional Intelligence As indicated, one approach would be employ my emotional intelligence (EQ) knowledge to build bridges. Unlike our intelligence quotient (IQ) which is an assessment of intelligence, EQ is the skill to identify feelings, to determine which feelings are appropriate along with the ability to effectively convey those feeling effectively to others (Ahmad-Mughal, Nisar, Q, Othman, & Kamil, 2017). There are four domains of emotions intelligence.
Understanding Human Behavior The emotional intelligence theory has been attributed to a greater understanding of human behavior and the benefits that come with it. There are three main theories and models that were developed on emotional intelligence, as well as measures that also help us understand human behavior. Being emotionally intelligent allows individuals to i... ... middle of paper ... ...L., Cherbosque, J., & Rowe, A. (2010). Emotional intelligence and diversity: A model for differences in the workplace.
According to the research, emotional intelligence can be learned and it can be enhanced but on other side it is claimed that emotional intelligence is inborn feature (Cherry, 2014). According to the peter Salovey and John D. Mayer (1990), “" they defined emotional intelligence as, "the subset of social intelligence that involves the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions" Emotional intelligence theory Emotional intelligence is basically the current... ... middle of paper ... ...ment is also a serious threat for my career. Conclusion In this report the importance of emotional intelligence and the different EI theories has been discussed. EI has become vital in our daily personal and professional life. In professional life it helps in the management of the conflicts and understanding the emotional level and the desires of the other person.