Summary Of Theresa Brown's Essay Hospitals Aren 'T Hotels'

In “Hospitals Aren’t Hotels,” Theresa Brown builds an argument to demonstrate her point that patient satisfaction should not be a major factor when we evaluate hospital quality. Brown builds on this argument by using a rhetorical mode called logos, which is done by reasoning with logic to develop ideas and connect them to the claim. In addition, Brown also uses the literary device of diction, selecting certain words in addition to add power to the ideas expressed. Brown in paragraph 6 asks us certain questions that are vital for high quality care from the communication in the hospital to the education the patient received about their medicine. However, Brown also mentions that the survey does consider how well the patient experienced their treatment while at the hospital. This is something Brown does not

At the end of paragraph 9, Brown mentions the word morality. This is a word choice that is imperative to her argument in the following paragraphs. This is because Brown gives us a scenario in which hospitals are evaluated based on their ability to offer positive experiences. The morality would decrease due to the pressure that is placed on them. Instead the tradeoff of asking the hospital to do ridiculous tasks, would be the hospital acting in an unethical manner taking part when they shouldn’t. Therefore, Brown asks the audience to ask deeper questions when evaluating hospital care. For example, did the “procedure accomplished what they were supposed to and whether the patients did get better” (Paragraph 12). If these were used to evaluate hospital care, it would be more fair. Morality plays an important role in the hospital industry, because they can give patients treatments that don’t hurt but would not help their conditions improve. As a result, patient satisfaction should not play a major role when we determine whether a hospital has given quality