Stress In The Hotel Industry Case Study

In this paper, “Work stress and well-being in the hotel industry” O’Neill and Davis (2011) state that stress in the hotel industry can be a particular problem in job demands and individual and work outcomes with cover hotel managers and hourly employees. Thus, the authors in this study wants to identify common work stressors among managerial and hourly workers employed at numerous hotel across the United States and determine what are common work stressors among employees by job type (i.e., managers versus non-managers), gender, and marital status, and extent to which there stressors occur (i.e., health problems, outcome work , job satisfaction and turnover). This study can propose the first hypothesis that most of the stress among the hotel workers are interpersonal tension when it was compared with the arguments of employee and coworker stress, hotel guest stress

The sample represents all U.S. regions and several different hotel location types, including city (47.7%), suburb (15.2%), airport (15.2%), and resort (21.9%). The total data presented here are from hotel managers (N = 98) and hourly employees (N=66) who completed a baseline survey followed by daily diary telephone interviews for eight consecutive days. The items of the research instrument of this study was divided into 4 main categories: 1. Daily stressors were measured using the Daily Inventory of Stressful Events (Almeida, Wethington and Kessler 2002) 2. Physical symptoms were assessed using the symptoms checklist from the Midlife in the United States (MIDUS) study (Brim, Ryff and Kessler 2004). Participants were asked whether 16 physical symptoms occurred during the prior 2 weeks, such as headaches, muscle soreness, backache, and dizziness. 3. Job satisfaction was assessed using a 3-item measure adapted from Friedman and Greenhaus (Friedman and Greenhaus 2000). 4. Turnover intentions were assessed with two items using a 5-point Likert scale based