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Research The role and importance of Global Supply Chain Management
Importance of supply chain management to an organisation
Research The role and importance of Global Supply Chain Management
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Principles of Buying In the long-term, the success of any organization depends on its ability to create and maintain a customer. Do you agree? What does this have to do with purchasing and supply management? Yes, I agree that the success of any organization depends on its ability to create and maintain a customer. No matter where the supply function is located on the organizational chart; each member of the supply organization has the opportunity to improve relations with internal customers and suppliers. By doing this there is a potential for a greater contribution to the organizational objectives. Buyers work with suppliers daily and create trusting relationships. These relationships can produce valuable contacts and deeper connections between the organization and supplier. Creating long-term contracts with suppliers allows the organization to increase productivity by reducing the number of contracting actions required. The purpose of supply chain management is to improve trust and collaboration among suppliers which creates improved inventory visibility and improved inventory velocity. Relate the objectives of supply to (1) a company producing automobiles, (2) a large fast-food restaurant chain, and (3) a financial institution. The objectives of supply include: improving the organization’s competitive position, providing an uninterrupted flow of materials, supplies, and services required to operate the organization, keeping inventory investment and loss at a minimum, maintaining and improving quality, finding or developing best-in-class suppliers, standardizing, where possible, the items bought and the processes used to procure them, purchasing required items and services at lowest total cost of ownership, achie... ... middle of paper ... ...elieve that the meetings within the department and individually that Jim began when beginning the restructuring process should continue. They will support him by keeping him on top of any issues and potential problems. Jim should definitely meet with his department regularly to ensure that the new structure is working favourably and that any concerns that are brought up can be dealt with in a timely fashion. By reviewing the budgets quarterly, Jim can ensure that the department is capable of the budget cuts he is expecting. Installing annual reviews that the employees participate in will ensure that everyone gets to voice their opinion and make Jim aware if they feel that they are not being over/under utilized. They can also help create their KPI’s for the upcoming year so that everyone knows what their goals/projects are and they are able to benchmark their progress.
Focus on the needs of the customer and put the needs of the employee second, follow by the need of the leader as the last so to develop and grow the relationship of the customers while strengthening the
In the 1960s through the 1970s, companies realized strong engineering, design, and manufacturing functions were strong market strategy keys to create and capture customer loyalty. As the demand for new products rose in the 1980s, these market requirements were to increase their flexibility and responsiveness to adapt existing products and processes or to develop new ones in order to meet customer needs. As manufacturing improved in the 1990s, managers began noticing material and service inputs involving suppliers and their major impact on an organization’s ability to meet customer needs. As a result of these changes, organizations now find that it difficult to manage their own organizations. First, they must be involved in the management of their network of all upstream firms that provide directly or indirectly, as well as the network of downstream firms, which are responsible for delivery and market service of the product to the end customer.
Quickly becoming apparent after only a few rounds of play was in the absence of coordinating direction the individual supply chain links immediately focused upon acting in their own best interests much more so than the organization as a whole. Whether the end use customer was satisfied became secondary to avoiding stock outages for the next link in the chain, or their specific “upstream customer”. The real world application of this example is that focus on the end use customer must be consistent and maintained throughout the process up to and including delivery. Undoubtedly internal customers, such as retailers to wholesalers and distributors to production, must be serviced along the way for the transaction to ultimately occur. However, unless an end use customer is involved no profit can be realized by anyone.
Customer satisfaction has always been one of the key elements allowing determining the service quality a company bears to its customers So, companies need to measure, evaluate and come up with some strategies allowing continuing pleasing each of their customers As strategies, companies have to set the right expectations in the mind of their customers and deliver the set expectations. Non-preferred clients are inclined to tell more to their friends about their bad experiences than to tell about their good or satisfying experiences. Jan Carlson was well known for his concept of delighted customers and his idea was the following: Rejoice customers by outdoing their expectations should make the customers come back for your products or services and put positive word toward your firm. The setting of the right expectations in the minds of customers depends on the advance purchase communications the seller has.
As modern organizations grew larger, skills become increasingly fragmented and specialized and positions become more functionally differentiated. (Hardy & Clegg, 1996). The best organizations/suppliers continuously update and upgrade their service deliveries in order to answer the demands of their customers. Customers have the ever-increasing demand on getting their hands into the new products which can lead to change in supplier if expectations are not met. This meant that organizations have to completely reformulate their conventional business aims and purposes from being process-focused to customer-centred. Organizations/suppliers are to highly differentiate their product range to meet and satisfy customers need. Rethinking and reformulating the organization on the other hand, entail the consideration of several factors such as various processes, technology, the environment as well as the success factors of people (Cohen & Moore, 2000). Hence, in order to bring out exceptional customer services within the organization operations, the management should employ fine-tuned organizational restructuring.
In all, supply chain operation management has helped many global companies in handling and distributing their products as it is a one-stop solution provider from one warehouse direct to end user. By building trust among the trading partners with effective communications would improve performance metrics both the company and the solutions provider.
“Supply Chain Management encompasses the planning and management of all activities involved in sourcing and procurement, conversion and all logistic activities. Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, third parties service providers and customers. In essence, Supply Chain Management integrates supply and demand management within and across companies.’
All business are in need of supply and understanding the function that is necessary when developing a business can help gage the physical input of the quality and the overall functionality of the supply role. Having the right factors in supply can give us a better understand of the timing and quality. For example, to help stream line the quality of supply companies must set guidelines and performance meters to ensure the productivity and investments. This allows for less risk in knowing the av...
Supply chain management has been defined as that process that involves the management of information, materials, and all the finances that are handled within and across the entire supply chain process (Christopher, 2016). The management is usually done through out the entire supply chain management from that moment when the suppliers are involved through all the manufacturing activities, different distribution activities, and the way that the products are served to the final product consumer (Turban, et al., 2002). The process also includes all the activities that different organizations offers to their customers as after sale services for purposes perfecting their services and products towards their highly valued customers (Christopher,
"A lot of companies think of supply chain as a cost centre. They don’t always see it as helping to funnel top-line growth." Supply chain touches practically every part of operations inside an organization: from determining client interest, to sourcing crude materials, to assembling, distribution and returns Supply chain is to adjust supply and request, for example the demand for goods and services. You need to get the right quantity and quality of goods and services
‘Supply chain management integrates supply and demand management within and across companies. It encompasses the planning and management of all activities involved in sourcing and procurement, conversion, and all logistics management activities. Importantly, it also includes coordination and collaboration with channel partners, which can be suppliers, intermediaries, thir- party service providers, and customers’. (Web: Council for Supply Chain Management Pr...
As pointed by Parsons A.L (2002), there was increasing dependent on the relationship and customers is demanding to receive high standard of products and services for them to sustain the business in the intense manufacturing environment. Besides, Xu et al. (2008) has highlighted that supplier is developing a long-term relationship with their crucial suppliers to increase the competitiveness and to establish an effective and efficient supply chain. Trend (2005) also mentioned that work closely in partnership with suppliers is the only way to survive in today’s competitive business environment.
A supply chain is a network of facilities that procure raw materials, transform them into intermediate goods and then final products, and deliver the products to customers through a distribution system [1]. The basic objective of supply chain is to “optimize performance of the chain to add as much value as possible for the least cost possible.
Sionade Robinson and Lyn Etherington (2006), argued that winning customer loyalty is absolutely the be-all
Customer Relationship Management primary purpose is customer retention and the firm’s profitability. This is accomplished through the use of personal, technology; in addition, different tools process, and activities. To be successful at customer relationship management the firm must be selective with their investments. The focus of customer relationship management shifted from just new customers to retaining the customers. This is to build up their loyalty to the firm’s brand. The relationship between the two impacts both parties and can be affected by individual and several transactions. This style of management emerged from relationship marketing which has focused on the lifetime connection with the customer. This type of marketing became popular in the 90’s because firms began to realize the value of their customers as tangible assets they could control.