Pharmaceutical Sales Force Case Study

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The first reason that the pharmaceutical sales force was reduced 25% since 2005 was due to the fact that the days of blockbuster drugs had come to end, which therefore left fewer products for the sales force to sell. During the years of blockbuster drugs, companies would stockpile as many sales representatives as they could to stay competitive with their major competitors. This was looked at as an “arms race,” that was fueled by the multiyear wave of blockbuster product launches, during the period before 2005; the pharmaceutical industry was in a period of massive growth. It was during the blockbuster period that “me-too” dynamic was created. This was when a company would make small changes in the chemical composition of a novel drug as …show more content…

Sales representative’s bonuses are no longer calculated on the amount of sales but on their overall knowledge of the disease-states and therapeutic modes of action. Mandatory training and education is now at the forefront of each sales representative’s curricula. This is helping companies to sculpt out specialized sales teams as opposed to larger ones, which are more agile and adapt to the changing needs of the industry. In addition, these specialized sales teams must become more knowledgeable than previously, due to the boom in the commercialization of more complex biomolecules. Another positive change that I have seen is compensating sales representatives using a fixed, yearly salary as opposed to commission-based. Companies are using this type of compensation package more now than previously to ensure that all representatives are operating with the regulations set forth in the Sunshine Act. All these changes can surely be looked at as having a more positive impact on today’s pharmaceutical sales force that, in the past, gave the industry a black-eye through dishonest sales …show more content…

With the advent of direct-to-customer (DTC) advertising, patients are becoming much more involved in the whole process and are certainly more educated than ever before. Today, even doctors have become more technologically savvy and it is important that sales representatives find what works best for physicians so that they can maximize their interactions. A lot of the changes to the sales model have certainly been for the good of the entire industry, as the days of the pharmaceutical “Wild West” are long gone and regulations have seen fit to coral in rogue sales

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