According to Bureau of Labor Statistics, in July 2016, 20.5 million people ages sixteen to twenty-four years old were employed. I was lucky enough to be one of those people. Being one of those people gave me the chance to experience several life skills. Over the course of a year, obtaining my first job gave me the opportunity to learn about applying, beginning, and progressing. I remember being terrified to walk into all of these different places and ask for an application. I knew all I had to say was “may I please have an application”, but at the time it seemed overwhelmingly difficult. After sitting in the parking lots for ten minutes building up the courage, I would walk in and simply ask for an application. However, it never seemed to matter. …show more content…
My first task was to study the menu and learn the prices and ingredients as much as I could. After studying the menu for awhile, I thought I had a grasp on the ingredients we had and a basic idea of what the price was for certain items. I was then asked to write abbreviations for the ingredients in order to be able to write down people’s orders as quickly as possible. Learning abbreviations was the easiest part of that day because they allowed me to abbreviate ingredients the way I wanted, as long as it made sense and didn’t take too much time. As soon as I was done with that, I was asked to try answering the phone and taking orders. This was the hardest part of my day. I was absolutely dreading hearing the phone ring. Approximately five minutes later, it happened. The phone rang. Apprehensively, I answered the phone stating “TC’s Pizza, how may I help you”. Besides taking a little longer than I hoped to total the order, my first call went well. Toward the end of the day, I had to answer one more phone call. This phone call definitely didn’t go as well as the first. I answered the phone saying exactly what I did the first time, and suddenly a man started yelling at me. The cook had accidently put onions on his pizza and I had no clue what to say to the customer. Nobody prepared me to properly handle unhappy customers. I panicked and handed the phone to one of my co-workers. Thankfully, he was able to handle it. I was completely new to the
5 – High Apologize, put the customer at ease, tell him you are here to help him and ask him to explain his concern to find a possible solution.
I type in the little chat box, “Hello this is Ann [she was the main account holder at the time], I went to the Verizon store to upgrade phones on my account just to be told I couldn’t due to us owing some money that I didn’t know about. Can you explain to me what’s going on?” After going through the standard corporate procedure, I was given this standard statement, “Sorry to hear about this Ann, can you please call our financial department at 1-800-YOU-SUCK.” Then the customer service rep ended the chat. Relaying the chat detail back to my mother, she sighed at me and asked, “Can you just grab me the phone so I can deal with
It is with great regret that I received your complaint regarding [some issue] and it surprises me that such an unfortunate incident has happened to one of our valued customers. I can’t describe to you how sorry and shocked I am to know about this. [Company name] owes you its deepest apologies. We take pride in our customer satisfaction and these mistakes are not in line with our philosophy.
First apologize for the inconvenience even if it was not your fault. Second listen to the customer, confirm you are addressing their concern. Then take responsibility, stay positive and calm, explore solutions and stand your ground in order to not break company policy.
I have taken the time to talk with the new and returning customers about the issues. After talking with them, I have decided that the returning customers will give us a clear picture of things that need to be changed. Many say they are having problems with new customers not understanding where to stand. This issue causes new customers to inadvertently cut people in line making the ordering process longer. Focused on guarding their place in line, customers fail to look at the menu; as a result, once they reach the cashier. They are not ready to order. All of these issues lead to long lines and
At Chipotle, a Mexican fast food restaurant, the customer approached the first station where he ordered a burrito. The first employee asked “What can I get started for you?” The customer then replied with “Andrew will get a chicken burrito.” The employee proceeded then to warm a tortilla and ask the customer what kind of rice and beans he would like. The customer responded in similar fashion, saying, “Andrew will take some brown rice and no beans.” It was then that the customer began to look at the customer with a confused look. She did not say anything, and she continued to keep creating the burrito. When the customer went to the next part of the burrito-creating process (with a new employee), he did not begin his responses with “Andrew will have” but rather stating what he wanted on the burrito (e.g. “pico, sour cream and cheese, please.”). The next employee was the cashier, responsible for ringing up the customer for his food. The cashier asked the customer if the burrito was going to be it for him. The customer responded with “That’s going to be it for Andrew today.” The cashier then acknowledged the customer and then proceeded to check the customer out. Once the checkout was completed, the customer said “Thank you,” and left the restaurant.
As she rang me out, (friendly as all get out) she took the chicken and suggested I return Friday when it is on sell for $5.00 and added they have really good chicken. She then inquired about a Reward card, counted back the change and handed me the receipt. Another key point to mention, she then looked at the advertisement to see if the chicken would be for sale this coming Friday, so I would note to come back. I only had two bags therefore I was not offered carry out service. Way over the top bubbly and made me feel she genuinely was glad I was
...o order the Peanut Butter Perversion; because my waiter was so good at persuading she managed to talk me into buying something else. She said "Actually the Peanut Butter Perversion is good, but I recommend the Red Velvet Cheesecake. Our chef's cheesecakes are handmade and are a 12 hour baking process. And personally since I am from New York I've tried a bunch of these, but this one is the best." Feeling Overwhelmed I said "Ok can you cancel my other order and put this one?" Her language was so powerful it made me change my choice (which is hard to do) and order what she told me.
As one young person was heard to remark, “You can’t get a job without experience, and you can’t get experience without a job.” That dilemma can be overcome, however, by starting work early in life and by accepting simpler jobs that have no minimum age limit and do not require experience.
Receiving my first job was a huge milestone in life, as it is for any teen. The feeling was equivalent to learning how to tie a shoe and being picked first for kickball. It was basically a moment where I truly became aware that I was growing up, that “this was it” I was finally going to cut the ties and become my own provider. To prove myself and others, that I can handle the so called “Real World”. However, upon entering my first job, most teenagers were unaware the of the reasonability that came with it. It was pretty much treated like a last period class, “if you show up you pass” kind of deal. When in actuality, it was much more. Working as a ride operator at a local amusement park, Lake Winnie, many would assume that it would be the easiest
Was the customer acknowledged in a professional, business-like manner? Describe in detail how the customer (yourself and your company) was acknowledged. Yes, it still has some parts to be improved. The restaurant must know how to be tolerant and put himself in his shoes and provide humanized service.
The server did apologize for the wait, which I found sincere yet necessary. Because I analyzed one of their menus during our wait, my girlfriend and I already knew what we wanted, so we ordered our meals right away. In that moment, we were struck with a temporary sense of contentment.
In summary, as a customer representative, I have been in unpleasant situations that have required me to calm irate customers. I’ve discovered first hand, that an apology is worth a thousand words; from experience, I understand the impact of being a great listener, especially when dealing with irate customers. However, we know that providing great customer service doesn’t end with apologizing, or being a tentative listener. It is our duty as CSR’s to go above and beyond providing customer satisfaction. We must show our customers that we value and appreciate their services, by providing them with the value of service they will appreciate. In the process we will gain loyal customers, prevent customer defections and generate free advertising by word-of mouth.
Are they returning an item? Do you want a full or partial refund? Are they having problems with their online account? Online platforms are available to manage these service issues. Moreover, a whitepaper reports that “reducing calls will increase customer satisfaction and improve financial and operational performance metrics throughout your company.”
Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability. Some do their best to resolve complaints; others use legal gimmicks, the silent treatment, and similar ploys to rebuff dissatisfied customers. Recently, General Electric, Pillsbury, Procter & Gamble, Polaroid, Whirlpool, Johnson & Johnson, and other companies have sought to preempt consumer dissatisfaction by installing toll-free telephone hot lines to their customer relations