Personal Narrative: My Experience As A Mediator

620 Words2 Pages

As a union steward, I have often sat with employees and have acted as mediator between the employee and the manager. I have carefully redirected emotional employees and have had to ask the employee to take a ten minute breather. I sat in one meeting where the manager became heated and started throwing insults at me as a person. I remained calm and reminded her (and the employee) that we were not there to engage in personal attacks, that the goal of the meeting was to create a more productive work environment for the employee and to ensure that the employee could meet the work expectations of the job. I also reminded all at the table that we were all professionals, doing our job and it was not a personal assault nor should it be, for anyone. …show more content…

I recorded progress monthly and prepared annual reports. In addition, I represented AFSCME (American Federation of State, County and Municipal Employees) as a steward, chief steward and discipline representative. I have made presentations to city, county and state representatives and was chosen to be on a task force for the Department of Developmental Services which recommended the closure of my workplace. I am currently a Licensing Program Analyst (LPA) for Community Care Licensing where I have had the opportunity to enforce title 22 regulations as they pertain to Adult and Senior Care programs. I have acted as lead, next level supervisor and as secondary level supervisor. I have prepared written reports for legal action, communication reports for managers and participated in multi-stakeholder meetings and teleconferences. As a LPA, my highest priority was to investigate complaints and make determinations. I have spent a large majority of my CCL career investigating allegations, presenting my findings to our legal department for review, issuing citations and sometimes civil penalties. I have also been confronted by both providers and residents, I think that I have a calm demeanor and do not react with extreme emotions to high stress situations. I am not easily intimidated and have discovered that sometimes it requires a break to cool off before individuals can adequately communicate. I am currently a part of the new Community Care Licensing Centralized Complaint and Information Bureau. We take and write complaints for all the programs as well as answer questions. We receive numerous calls from distraught and angry people, this has required me to quickly assess the situation and diffuse the emotions in order to address the concern of the

Open Document