1. How did Steve Heller define the problem describe in this case? How did Pam LaBlanc define the problem? How did the problem definition affect the way these two people initially solved the problem? Steve define the problem as the Costco cashiers were not being productive. Detailing the cashier process was making the checkout counter moved more slowly according to Costco’s standard. Steve wants ideas in making the checkout move more swiftly. LaBlanc defined the problem as assistance needs to be more involved in the training of the employee. LaBlanc wanted the feeling of contributing as a team or team involvement. LaBlac generated the ideas and Heller implemented those ideas. 2. What advantages and disadvantages of group decision making does
Click here to unlock this and over one million essaysShow More
Tanglewood was founded in 1975 by a pair of best friends. Today they have expanded well beyond their dreams and own 243 store fronts while offering online business as well. With expansion in brick and mortar and online business, Tanglewood needs to stay on top of their operations and strategic decisions for staffing levels to maintain quality and keeping their customer service top notch. Their current deficiencies within the company such as a weak Human Resource department and staffing environments being pretty much individually driven, Tanglewood must make some slight adjustments strategically to keep operational changes to a minimum, unless needed versus changing them each time a department or employee voices a suggestion. (pg 6-7, Tanglewood
At Wells Fargo, teamwork and sales are important skills needed in order to succeed as a teller. At Wells Fargo, I plan to incorporate a system where each teller gains the skills necessary so that each task runs efficiently. To begin, I will start observing each banker’s, and each teller’s normal routine. I will be listening carefully to the conversations the tellers, and bankers are having with customers. As an observer, I will be taking notes on what the employee’s strengths and weakness are when lobbying to a customer, and working with coworkers. I will continue this process for a week. Once the week is complete, I will have one on one meetings with each employee. After the employee’s one on one meeting is complete, a proposed course of
A Chicago police officer has been accused of the sexual assault of a minor and he has been charged with felony criminal sexual assault. An article posted by the Chicago Tribune stated that the officer, Eugene Ciardullo, aged 51 was arrested in his home by officers from the Chicago police department. It later emerged that he was also employed as a security guard at the Chicago High School for Agricultural Studies where he befriended the girl. They exchanged contact information and communicated through the summer of her sophomore year (Briscoe, 2017). Their relationship went on to become physical from February until December 2016. They had various encounters with some being in empty parking lots and motel rooms throughout the duration of their relationship. It also emerged that the accused officer told the victim that he would lose his job, as well as, face jail time if they were caught. Additionally, the victim was instructed by the officer to say that they were just good friends to anyone who inquired about the nature of their relationship (Briscoe, 2017).
Found in the case study entitled, Promotion from Within at Citrus Glen, is a staffing process concern. The Citrus Glen Company, based in Florida, is a juice producer that supplies orange and grapefruit to food processors, grocery stores, convenience stores and restaurants in the United States. With rapid growth over the last few years, the HR vice president, Mandarine “Mandy” Pamplemousse, has been worried about how to staff the ever-expanding array of positions for Citrus Glen. Her concern is how to hire and promote enough individuals who are qualified for the needed positions. When Mandy is trying to staff internally, she uses a contractor based in Charlotte, NC called, Staffing Systems International (SSI). When positions become available that are appropriate to staff internally, she sends a group of candidates for the position to SSI to participate in the assessment center. The candidates are in the assessment process for three days. Mandy receives the results with recommendations, a few days after
Workforce Challenges: Unlike the competitors TP did not try to make pizza delivery as easy as possible. In order to cope with a high employee replacement, TP instead sought to upgrade both its entry-level employees and the responsibilities they handled. Together with performance measurement systems, employees could be evaluated.
C & C grocery store currently operates under a goal approach. They were committed to customer service and satisfaction. This approach provided the grocery chain with the profitability and growth they strived to obtain. The stores operative goals were attained and the chain had over 200 stores in operation. For years overall performance for C & C was excellent and came with ease. Unfortunately employee development and innovation and change weren't a top priority and it began to show. To remain successful C & C had to outsource and get advice from a team of consultants. The team dissected the company from top to bottom and advised the chain to implement an internal approach to go along with the goal approach. Implementing the internal approach will give the store managers full control of their stores which they do not currently possess. The store managers should be knowledgeable in all areas of the store to be able to fully communicate with staff. It was difficult for the district managers to give each store location the time and attention they needed when they were responsible for several other stores. Giving store managers more responsibility was a terrific idea of the consultants because the store managers have more day to day customer and employee interaction and could better assist needs. C & C was in desperate need of providing employee training and development. Cross training is beneficial for company as well as employees. Employees get the opportunity to learn other job positions and have the ability for advancement opportunities within the company. The company benefits from cross training because it provides flexibility if a store is short staffed, and it provides empowerment. A store full of happy employees from mana...
Right now, there is a low supply of workers leading to a shortage which means that instead of trying to hire full-time workers Ashok should try to look to different strategies in order to account for the shortage. He could do so by making opening positions for part-time workers, employ contract workers, outsource work and essentially try to reduce that gap. Ashok should have been prepared for this shortage by forecasting the firm’s demand for future employees. By looking at the market share growth of 8% in 2009 to 30% in 2015 Ashok should have predicted the need for more workers and arranged accordingly. This is a major problem because, with a high demand and low supply, it causes an influx of unqualified
Problems: The current employees in the company need to be provided with training and strict levels of assessments. The employees have shown a very low level of communication within the groups. There is also a lack of uniformity and consistency among the employees and the subculture jargons and ways of work are included which has lead to the processes becoming slower and lengthier.
Effective problem solving skills helps individuals to identify, analyze and access the alternative solutions to the problem. It would also help the teams to work more efficiently with co-workers, customers and management. Trained individuals will be provided with the skills to be able to solve problems more constructively, thus becoming a more valuable team player to the organization. This would stimulate employees to work more efficiently with co-workers, customers, partners and vendors in whatever job they find themselves in. Employees would also learn to use resources within the organization to resolve issues in a constructive manner, with the mindset that the company comes first at all times.
Don Bradish was recently hired to fix scheduling issues with the new company in which he works, The Fitzgerald Machine Company. There are a few relevant facts that were given in this case study. The first and foremost fact is Mr. Bradish was hired because the company is having issue with their scheduling. This is important because he comes in with a relevant degree and years of experience with a reputable company. He is going to be looked for to find a solution to the issue outlined in the case study. The second relevant fact in the case study is that the company that The Fitzgerald Machine Company is working with is having labor issues. This is considerable because the $300,000 order is a considerably large
challenge. The difficulty lies in finding and gathering superior knowledge and then getting employees, managers and departments to use the knowledge. How then is an organization to transfer knowledge to the many individuals who need it to optimize their productivity?
Lee and Green stressed that feedback and learning are essential to systems thinking organization. Neumann (2013) replaced the word feedback with the word reflecting, noting leaders must reflect on the interactions of the parts to gain a better understanding of the system. Learning is the other component to a systems thinking organization. Neumann offered the ‘know why thinking’ approach to learning. According to Neumann (2013), to guarantee learning is happening within a systems thinking organization, leaders need to confirm workers understand the ‘why’ they are doing the job they are doing. According to Simington (2015), people desire to know the ‘why’ behind what they are asked to do for the organization. Simington noted that leaders should embrace the questions from the employees because that provides an opportunity for the leader and workers to explore and innovate new ways to improve the organization. One method of improving a company is to change the environment into a team driven organization. Zoltan et al. (2013) noted a team consist of three factors. The first factor is each member has a skill. Next, the members of the team need problem-solving skills, evaluate situations and make competent decisions. The last factor a team need is people with good listening skills, desires feedback, and members trained in conflict resolution. Zoltan et al. stressed leaders must blend the skills in