Organizational Behavior And Concepts

In business to succeed, the people behind the scenes have many issues and problems that may arise. Sometimes an organization can go down before it even begins. Proper structure, education, and change are always needed for a business to succeed.

When going into or beginning an organization, one must learn about the culture. Organization culture “is the set of shared values, beliefs, and norms that influences the way employees think, feel, and behave toward each other, and toward people outside the organization” (George, & Jones, 2005, p.33). One can observe organizational culture when they enter into a boutique to buy clothing. Usually immediately people are greeted by the customer service employees, and asked if they can be helped. Without this form of customary customer service, the business will likely fail, or have few repeat customers. Putting the best face forward, even if it may be forced, is the best way to succeed.

Going into a grocery store is nothing unusual to the typical American. Consumers grab a cart, pick out what he needs, go to an open cashier line, pays for the items, then bags them and leaves. Organizational behavior is exactly like going into a grocery store. People expect certain things, and usually leave with those expectations fulfilled. Hitt, Miller, and Colella (2006) define organizational behavior as “the actions of individuals and groups in an organizational context” (p.37). This form of organized behavior makes for smooth transactions and less confusion to the consumer.

Race, age, ethnic background, sex, education, religion, and values are just a few examples of diversity. Diversity is defined as “a characteristic of a group of people suggesting differences among those people on any relevant dimens...

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...able things to get tips, thus violating business ethics. When a certain item might not be moving off the shelves as fast as a manager would like, that item would be the “special of the day” and an example of change management. The organizational culture of Hooters is recognized immediately in society. People expect wings, orange shorts and a friendly atmosphere every time they may visit. Like it or not, in the business world, organizational behavior and all the aspects included within are a standard to which a business must adhere to achieve success.

References

George, M., & Jones, G. (2006). Understanding and Managing Organizational Behavior.

New York, NY: Wiley.

Hitt, M., Miller, C., & Colella, A., (2005). Organizational Behavior: A Strategic Approach. New York, NY: Wiley.

Thompson, J. (1967). Organizations in Action. New York, NY: McGaw-Hill.