Online Marketing: The Core Of Digital Marketing

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When defining digital marketing, there seems to exist further expressions such as Internet marketing, online marketing or e- marketing that is used as synonyms or as independent words with minor deviations in the meaning. According to the authors Chaffey and Smith (2013), all these terms are the core of digital business that encompasses to understand the customers, produce value added products and increase sales by using digital media channels like online advertising, search or mobile marketing, to name a few. Many authors, marketing specialists or new media trade publications, are increasingly using the term digital marketing (Chaffey et al., 2013, p. 15). Since all of them encompass marketing activities applying all available digital technologies, …show more content…

407). Digital media allows connecting and identifying each individual needs and preferences even if there are millions of people with different devices. Addressable media gives the opportunity to both interactivity and individuality (Wertime et al., 2008, p. 34-35). As an example, Amazon and many other companies uses cookies that save the customers’ data and allows the identification of a customer when he or she returns to the website. Digital marketing is fostering interactivity and encourages a two- way communication between brand and consumer (Chaffey et al., 2009, p. 31). The customers participate in a constant dialogue where they express their preferences, needs and interests or also give feedback about products and services directly to the company. Hence, companies can response immediately to customers’ comments and establish a valuable relationship with them Ferrell et al., 2013, p. 407). Connectivity is expressing the ability for marketers as well as consumers to connect with each other facilitating by various social media platforms. Moreover, digital media enables customers to networking with other like- minded people and building virtual communities where they share real- time information a company can make use of Ferrell et al., 2013, p. 407). In the digital age, accessibility to information is limitless. Not only the consumers are better informed but also marketers can obtain information about the consumers’ preference and needs. By using digital marketing communication consumers have a greater access to a variety of products and its quality (Ferrell et al., 2013, p. 407, 422). Lastly, control is related to the consumers’ power to consume only information that matching their interests and to create their own content to share it with the global market. For example, blogs give consumers the power to create UGC about the brand whether

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