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Importance of effective communication skills in healthcare
Importance of effective communication skills in healthcare
Importance of effective communication skills in healthcare
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The act of delegation is a vital feature to how medical facilities maintain patient safety, quality of care and work efficiently (Potter, Deshields & Kuhrik, 2010). “Delegation is the transfer of responsibility for the performance of a task from one individual to another, while retaining accountability for the outcome” (Potter, Deshields & Kuhrik, 2010 pg. 2). This article conducted studies on how the delegation process may become hindered when passed along from the RN (registered nurse) to the NAP (nursing assistive personnel). It was clear to understand that for proper delegation to occur from RN’s to NAP’s both sides must have a mutual understanding, as we do not all share the same views (Potter, Deshields & Kuhrik, 2010). Everyone involved …show more content…
What we do and do not do can threaten patient safety.
While we all play a role in completion of delegation, the RN has specific roles in the task of delegating, as they are the ones doing the delegation. The RN should be competent in the delegation process. Chief nursing officers and nurse managers are usually the ones in charge of verifying that RN’s meet the requirements related to delegation and making sure they understand the clear guidelines that are set forth by management (Potter, Deshields & Kuhrik, 2010). For the RN to ensure proper delegation, he/or she must communicate clearly and concisely (Potter, Deshields & Kuhrik, 2010). They must use proper judgment when following the 5 rights of delegation, which include the right task, circumstance, person, direction or communication, and supervision (Potter, Deshields & Kuhrik, 2010). To instill these rights, the RN must know the competency level of the NAP, in which the task is being delegated to. Besides their competency, tasks delegated should always
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Some staff were unable to make it to work leaving the oncoming shift short. While our floor was initially full-staffed, some of our CNA’s were pulled to other units, leaving us short of two CNA’s. The CNA/patient ratios on our unit were already overwhelming, which put a strain on everything during the day. While this was not a unit I work on normally, I was still charge nurse and would be held accountable for unfinished tasks. By using the 5 rights of delegation along with the help of the regular CNA’s on the floor, I was able to delegate responsibilities evenly and effectively amongst our staff. While the day started out rough, because of the collaborative effort and effective communication between all the staff, we met the needs of our patients. It is important to possess the qualities necessary to be a successful delegator. Understanding the 5 rights of delegation would assist in guiding me in the delegation process to make appropriate clinical-care decisions and facilitate completion of assigned daily tasks. I would keep updated on the changes within the scope of practice of the staff, in which I am responsible for. Making use of the in-services offered by the employer in guiding communication techniques if conflict should arise can also be a useful resource as a
Hence, delegation involves “responsibility, accountability and authority” (Sullivan & Decker 2005, p. 144). This essay will examine the role of the registered nurse in relation to delegation. Areas that would be discussed include definitions of delegation, benefits, types of delegation, nursing process in relation to delegation, common mistakes of delegation, five rights of delegation and barriers to delegation. At the end, it would give a conclusion and also a statement of my learning. Delegation is seen as a daily routine in clinical settings which can be traced back even to the Holy Bible where Moses father inlaw (Jethro) stated as follows.
Based on the five rights of delegation, there are specific tasks that are suitable for delegation in the nursing professional setting. The general appropriate tasks for consideration in delegation decision-making are those that frequently reoccur in day-to-day care of a patient or group of patients, those that do not need support worker to exercise nursing judgment, and those that do not require multifaceted application of the nursing process. The other tasks are those whose outcomes are predictable and the probable risk is minimal and those that use a standard and unchanging process.
...rsing is not an individual effort to address patient symptoms or illnesses. While this is an integral step to thriving as a nurse, the duties of a nurse far transcend the scope of this responsibility. Nursing is not simply an individual pursuit, but rather, a communal role in which professionals convene to enhance patient care and the quality of their organization as a whole. As noted, the mission of this organization is to empower nurses and actuate beneficial changes in this professional field. The rules of order, leadership behavior, and decision making jointly contribute to the seamless flow of business. There is a team effort that joins nurses together in purpose, mission, vision, and corporate goals, and it is this very sense of joint responsibility that transforms individual efforts into a compelling, sweeping force that changes health care for the better.
The National Council of State Boards in Nursing defines delegation as “transferring to a competent individual the authority to perform a selected nursing task in a selected situation” (National Council of State Boards of Nursing, Resources section, 4). When delegating, the registered nurse (RN) assigns nursing tasks to unlicensed assistive personnel (UAP) while still remaining accountable for the patient and the task that was assigned. Delegating is a management strategy that is used to provide more efficient care to patients. Authorizing other individuals to take on nursing responsibilities allows the nurse to complete other tasks that need tended to. However, delegation is done at the nurses’ discretion and is a personal choice. Nurses must make careful decisions regarding delegation, taking into account the skill and training of the UAP, the difficulty and risk of the task, and the patient’s condition. The expected outcomes, a time frame for completion, and any limitations should be explained to the UAP at the time that the task was delegated.
This also includes creating personal connections this is knowing how to be approachable and engage with groups and listen attentively. Understanding the importance and what is emotional intelligence and developing this to help these management and leadership skill to develop and ensure the application of these kills is shown ( (Beauvais, Brady, & O’Shea, 2011). It is important that newly qualified nurses understand their own emotional intelligence to develop these skills as leadership and management skills are used in all areas of clinical care. In the workplace newly graduate nurses will undertake the care and responsibility of patients that are critically ill. In these settings changes in the patient’s condition can rapidly change in a
nursing assistants. All the delegation needs to be within the scope of practice. The registered
As a nurse, the author will ensure that as a leader, she delegates information by providing a holistic perspective of the patient’s needs and diagnoses. This will help the UAP to understand the importance and urgency of the tasks delegated. The nurse will also work to obtain a trusting, open, and honest relationship with the UAP. If the UAP believes the nurse has the UAP, the patient, and facilities best intentions at heart, the UAP will be more likely to carry out the delegated tasks without adjournment. The nurse will make sure to be mindful of why the UAP may have performed a task in an untimely, or incorrect fashion, and take responsibility for the mistake. The nurse will then consult with the UAP and adjust how communication takes place, to ensure that tasks get carried out correctly, in a way the nurse means for the UAP to carry them out. Overall, if the nurse and UAP can foster a trusting relationship that allows for open dialogue, and willingness to change the patient will receive the most optimal care, and in turn have the most positive
Describe an example of effective (or ineffective) nursing delegation. What delegation principles were (or were not) followed? What can be learned from this example?
We are not only responsible for patient care, but we are also included in many other roles. Before nursing school, I thought that the main responsibility of the nurse is to take care of patient. During nursing school, I learned that patient care was not the nurses known just for. We took many general courses and nursing course work to prepare ourselves to be an educated member. For example, it was required to us to take microbiology, anatomy, leadership, professionalisms, etc to help us to become a better nurse and have a foundation base of education. We give patient care in the hospital, but we are also provider of care. We use the nursing process to help and make decision for our patient. Our decisions are based on critical thinking, clinical reasoning, and accountability. We are hold accountable for everything we do and based on our judgment to provide care to the best of patient’s benefit. We are also known for our role as a manager, designer, and coordinator of patient care. I plan and coordinate patient’s care based on their health care needs. In clinical, my patient has a Foley catheter, I will know to plan and implement Foley care to help with personal hygiene and preventing infections. It is important to make decisions based on priorities, time, and resources. As nurses, we need to know how to delegate and ask for assistance when needed. For example, I needed help to ambulate my patient who has a total knee replacement, I then ask
It is important for nurses to be well organized and if leaders are strong in organization, the team will be as well. “Nurse leaders at every level and position must develop organizational and management skills, whether they are managing human, fiscal, policy, time, material or other resources” (Canadian Nurse Association, 2008, p. 9). “Exerting good management skills is part of being a good leader – and leadership skills are necessary for good management” (Canadian Nurses Association, 2008, p. 9). When nurses are able to organize their time, they are able to assess their patients thoroughly. Following these assessments, nurses are able to organize and prioritize which patient is in most need of assistance or immediate attention. If a leader is not well organized themselves, patient care may be affected. Practical Nurses like any other nurses need to have strong organizational skills, especially, if a practical nurse is working on a demanding, fast paced unit. Patient’s health and well-being depends on their ability to manage information and multi-task. It is easy to become overwhelmed and make mistakes if a practical nurse lacks in good organizational skills. Being well organized is even more important when working short staffed. In this instance the practical nurse would have to be able to organize her patients in priority order and be able to divide her time accordingly to provide safe and competent
The American Nurses association defines delegation as, ‘The transfer of responsibility for the performance of a task from one individual to another while retaining accountability for the outcome’ (Saccomano, 2010, p. 523). When delegating to staff or members of your team, it is important that it is used appropriately and within the proper guidelines. It is common to see RNs delegating in the hospital setting to the LVN or nursing assistant, however, the RN must know the limitations and what is within their scope of practice. Unfortunately, even if the nurse uses these guidelines, conflict can still occur with other staff making the process more difficult. Having the responsibility to delegate, especially as a new registered nurse, can be daunting,
Emotional intelligence allows nurse leaders to become high-performing professionals with critical thinking and effective decision-making skills. Delegation involves the communication of a delegator to assign a work related task within the employee’s scope of practice in order to achieve a common goal. Delegation is a skill that considers whether the person is right for the task, if communication and direction are clear and effective regarding the assignment, ensures the task is within the person’s scope, and safeguards that the task will be appropriately supervised. (Yoder-Wise, 2015, p.
Delegation is assigning a task and its responsibility to another who is able to perform it, while with holding the accountability (Silvestri, 2013). To regulate delegation, each state Board of Nursing enforces their Nurse Practice Act. The Nurse Practice Act varies by state, but is a detailed guideline which recognizes the 5 Rights of Delegation to follow when delegating specific tasks. It also defines the nurses’ scope of practice, education/ license requirements, and sets the consequences for noncompliance with the Act, such as license suspension and reinstatement (Rosdahl, 2012). Improper delegation can be harmful, and without these guidelines malpractice/negligence can result. Negligence is the result of a person not acting reasonably. When healthcare professionals’ actions results in negligence it is considered malpractice or professional negligence (Rosdahl, 2012). Nurses are held liable for their actions for instance: not providing safe patient care by delegating untaught procedures to other nurses or failure to question physicians’ orders if they seem wrong and not reporting medication errors are just a few that may lead to
Although those tasks are not done at the same time by each nurse who has a specific patient, it requires clear communication and making an effort for the benefit of other team members. For example, a hand off report is very important so that the continuation of care from nurse to nurse can transition smoothly with each shift. That means that each nurse should make an effort to gather all pertinent data about the patient’s status, orders or procedures to anticipate, and anything that will help the nurse coming on to provide good care without having to jump through hoops to figure out what was done and what should follow. The other way in which nurses help each other is by maintaining their documentation as clear and thorough as they can. Not only does it paint a picture of where the patient is at that moment, but it also provides a safety net for legal
Overall delegation is get familiar with the national guidelines,state guidelines, job descriptions,scope of practice being accountable and responsible for the tasks who delegated. Nurses need good critical thinking skills, respect, trust for one another to maintain good relationships and to realize we are a team. This way any nurse can delegate with confidence.