More handpicked essays just for you.
Approaches to handling conflicts
A literature review on the effects of team work on enhancing organisational performance
The functions and inevitability of conflicts in an organization
Don’t take our word for it - see why 10 million students trust us with their essay needs.
In the past eight years, Mcleod Health has acquired two hospital systems and over forty physicians and their practices. This amount of growth has tested the integrity of the organization’s leadership structure and its ability to effectively communicate from all levels of leadership. While the governance structure for the organization has not changed, the executive leadership team has recognized the need to adopt a more effective structure that supports its’ mission of functioning more as a system rather than individual units.
Matrix Structure Developing a matrix structure is an approach that may allow Mcleod Health to more effectively manage its organization across multiple regions by using the principles of the matrix structure
…show more content…
Another advantage to migrating towards a matrix structure is that it will empower teams to make decisions and work towards breaking the silos that may exist within the organization (Lesson 8, 2016). The disadvantage of this structure is that conflict could arise within each department and crossover to other departments if roles are not clearly defined. Conflict within, and among, these groups may create undue stress that could lead to bigger issues of trust, poor performance, and poor communication (Robbins and Judge, …show more content…
Taking a proactive position to address rules of engagement and expectations of departments and teams may improve the organization’s efforts to adopt and implement change. One approach that could be taken is that McLeod Health may need to first work on team building by developing a strategy around intergroup development that focuses on deconstructing existing perceptions of groups and strive to break the barriers of stereotyping. For example, in a matrix structure, a physician arrives to the hospital for assignment and is assigned to an area of the hospital where he does not get along well with the hospitals nursing team. The physician is already approaching the assignment with a negative attitude and poor outlook of the work to be done based on his team’s perception of the hospital team. The physician has already expected to have a bad experience that could lead to unintended consequences. One of these consequences is that his poor attitude is reflected in his work and now the hospital team is left with the perception that he may not be a very good physician or team member. In developing a strategy, the strategy may need to leverage tools, such as surveys, to assess the
Monitoring a health and social care team’s performance is essential so that any threats to its service delivery, are identified early and corrective actions taken. There are two dimensions of team functioning: the tasks the team are required to do, and the social climate that impacts on how they operate. The social climate will determine how team members cope with diversity of opinions, accept difference and resolve conflict.
Determined healthcare systems routinely examine their environments internally and externally to locate significant trends and forces in the present and for the future which will have an effect on their performance goals and mission efforts. These healthcare systems understand who their stakeholders are, their needs and how best to meet those expectations and needs. These systems give attention to specific efforts on accomplishing goals that acquire opportunities in the whole environment while they continue to adjust their internal structures and functions. Precise aims are dealt with by uninterrupted sequences for performance improvements. Strategic directions for systems originate from the mission and directives. Strategic directions are identified by observing key stakeholders, addressing their interests and being proactive about responding to current, as well as, future shifts and trends in the systems’ entire environment (Skinner, 2001).
To guarantee that its members receive appropriate, high level quality care in a cost-effective manner, each managed care organization (MCO) tailors its networks according to the characteristics of the providers, consumers, and competitors in a specific market. Other considerations for creating the network are the managed care organization's own goals for quality, accessibility, cost savings, and member satisfaction. Strategic planning for networks is a continuing process. In addition to an initial evaluation of its markets and goals, the managed care organization must periodically reevaluate its target markets and objectives. After reviewing the markets, then the organization must modify its network strategies accordingly to remain competitive in the rapidly changing healthcare industry. Coventry Health Care, Inc and its affiliated companies recognize the importance of developing and managing an adequate network of qualified providers to serve the need of customers and enrolled members (Coventry Health Care Intranet, Creasy and Spath, http://cvtynet/ ). "A central goal of managed care is containing the costs of delivering care, but the wide variety of organizations typically lumped together under the umbrella of managed care pursue this goal using combination of numerous strategies that vary from market to market and from organization to organization" (Baker , 2000, p.2).
Teamwork and collaboration in healthcare delivery are “top of the mind” issues and government reports have called for improved collaboration among healthcare professionals as a key strategy in healthcare renewal (Canadian Health Services Research Foundation, 2006, p. 10). The term team defines a collection of individuals who are interdependent in their tasks, who share responsibility for outcomes and who manage their relationships across organizational borders (Canadian Health Services Research Foundation, 2006, p. 8). Moreover, the Canadian Nurses Association (CNA) believes that interprofessional collaborative models for health service delivery are critical for improving access to client-centred health care in Canada (CNA, n.d. p. 1). This paper will discuss a care scenario, Canadian Interprofessional Health Collaborative (CIHC) framework, TeamSTEPPS framework analysis, strategies to promote collaborative leadership and interprofessional communication with outcomes, strengths and limitations of
Four Frame Organizational Analysis Grid – Care of the Mental Health Patient in the Emergency Department Structural Structure to fit goals, technology, workforce, & environment • Goals & objectives • Specialization & division of labor • Coordination & control • Structures. According to Bolman and Deal, structure “is a blueprint for formally sanctioned expectations and exchanges among internal players and external constituencies.” (Bolman, 2013, p.46) When a structure is inadequate, difficulties result both between the internal players and the external constituencies.
Current health care systems exist in complex atmospheres that regularly change to meet the demands of health care personnel and consumers. Health care systems deal with many different cultures, values, and interests making it increasingly more difficult for management to provide their employees with a clear vision of the future (Lega, Longo, & Rotolo, 2013). Begun, Hamilton, and Kaissi (2005) explain health care centers utilize strategic planning to better understand their environments and ensure the organization’s structure, culture, and important decision-making are compatible within their current surroundings. Ginter, Duncan, and Swayne (2013) describe strategic planning as “the periodic process of developing a set of steps for an organization to accomplish its’ mission and vision using strategic thinking” (p.14). The goal of strategic health care planning is to improve performance throughout the organization (Begun et al, 2005). This paper discusses the strategic plan for Brooklyn Hospital Center including its long and short- term goals, its strategic thinking and key stakeholders, and the various strategies identified within the plan.
Also, the hospital must continue to build trust and keep a clear open form of communication with each employee, the community, and the patients of whom we provide medical services to. This is not always an easy task, but you have to be determined and will-minded that there can be success through productivity if everyone participates as a team. Of course, you will have some employees who feel that they rather work alone, but once they see that teamwork consists of a group, then maybe their demeanor will change for the best and a change will take place within the
Hardwiring Excellence gives a general map for creating a culture focused on service, leadership, accountability, and employee and patient satisfaction. While Studer provides firm foundations and ideas, at points the reader is left wanting more in-depth explanation. Overall, Studer’s text emphasizes strategies to capitalize on a hospital’s most positive aspects, and how to motivate employees to use these strategies.
WellStar Health Systems is currently the preeminent and largest health care provider in Metro Atlanta. WellStar Health Systems is a not-for-profit institution that is composed of 5 hospitals and an abundance of physician groups. Physician specialty groups included within WellStar are: ENT, Psychiatry, Endocrinology, Pulmonary Medicine, Infectious Disease, General Surgery, Rehabilitation, Pathology, and Rheumatology. WellStar’s organizational design is composed of internal and external factors that define the organization’s size, organizational structure, and processes. Internal and external factors are the basis for influencing managerial conclusions in decision-making. These factors vary from organization to organization and are the rationale for understanding WellStar’s strengths, weaknesses, opportunities, and threats. Understanding these variables is a necessity for the sake of WellStar’s survival
There will be a cluster of different skills working together. This also saves time in inter-departmental communication. A matrix also lets people lower down the organisational chart use their skills. Weaknesses of a Matrix structure It can be expensive if extra help is needed. Staff may be divided in loyalties because they wouldn’t which job is most important.
In today’s health care organizations, fewer and fewer individuals are working as solo practitioners ; instead, health care is increasingly delivered through teamwork, and teams are a vital component in health care organizations(McConnell,2006). Bauer and Erdogen (2009) define a team as a “cohesive coalition of people working together to achieve mutual goals”. (p.213). According to McConnell (2006) , teams are united by a shared purpose , regardless of the team’s type, composition, degree of performance, or reason for being. In health care organizations, teams are utilized by leaders to address problems and perform tasks. McConnell (2006) states that teams can benefit the organization because they provide greater expertise, enhance morale, improve personnel retention, increase flexibility, and create synergy in the workplace..
Organizational structure can be defined as the “formal arrangement of jobs within an organization” (Robbins & Coulter, 2009, p. 185). Having a defined and unified structure helps employees work more efficiently. Jacques Kemp, former CEO of ING Insurance Asia/Pacific, realized this need early on in his role. The company had been performing well and recently acquired another insurance company to become “one of the largest life insurance companies in Asia-Pacific” (Schotter, 2006, p. 4). However, Kemp’s proactive personality led him to seek out ways to achieve more efficient coordination between the regional office and business units (Robbins & Coulter, 2009). Kemp noticed that “most business unit managers did not even know the current corporate standards” and he began searching for a way to manage the managers (Schotter, 2006, p. 5). ING Insurance Asia/Pacific’s organizational structure was mechanistic and fairly well structured, but for a company that had recently been involved in a major acquisition and was divided across 12 geographically dispersed markets there was a great need to tweak this structure to unify the company (Schotter, 2006). If I had been in Kemp’s position as CEO, I would have made modifications to the organizational chain of command, formalized business processes, and used technology to stimulate collaboration amongst the region to help this company overcome organizational design challenges.
Matrix structure is first introduced in the aerospace industry in the 1960s and become one of the popular organizational design options in today’s business and industry (Derven & Alexandria, 2010). Burns and Wholey (1993) poinited out that matrix structure were used in advertising agencies, aerospace firms, research and development laboratories, hospitals, government agencies, and universities. Matrix structure is the combination of two or more different structures and take the advantages of the pure functional structure and the product organizational structure (Robbins & Judge, 2011, p. 497). The employees in the matrix may have two bosses: their functional department managers and their product managers. For example, all engineers may be in one engineering department and report to an engineering manager, but these same engineers may be assigned to different projects and report to a project manager while working on that project. In many organizations, a matrix structure is implemented to address the requirement to do more with less and become more agile. The matrix structure, which focuses on horizontal as well as vertical management, has become more widespread as a result of globalization and the...
...ctional manager which means they have divided loyalty and must keep balanced. Employees are shifted from team to team depending on where their talents are most needed at any given time. This makes the matrix structure organic rather than mechanistic in nature.
Business structure is a critical factor to determine a company 's success or failure. Generally, larger organization has a more complex organizational structure. In the case of H&M, they had adopted matrix structure, one of the traditional organizational structure, into their business. As shown in figure 1, range of functional groups is listed horizontally across the table and on the other is product/task with a manager taking control of each. The functional structure is divided