On Friday October 28, 2016 I job shadowed at St. Anthony’s Infusion Center in Gig Harbor from 9:00 a.m. till 1:00 p.m. There were two receptionist Linda and Lisa.
Each patient that came in was greeted politely with a smile and a big hello, how are you today. If they were helping another patient or on the phone and another patient came in they politely said to the patient “please take a seat I will be right with you”. Each receptionist seemed to know each patient well, they would talk with them about something in their life or how they were feeling also offer them tea or coffee while they waited for the nurses. Some of the patients that came in for Chemo or and Infusion were ill or not feeling well, the receptionist did everything they could
…show more content…
Both were dressed with nice black slacks and shoes, while one had a Seahawks shirt on with a cute dressy sweater and the other had a long sleeve red dress shirt. both kept jewelry to a minimum, small stud earrings, wedding rings, and their name badges that was it. The office itself was small, they had about 7 nice chairs, with lots so magazines, and a nice coffee, tea and water area. They had one long desk each with 2 computers, a phone, small scanner, and a few personal effects. The desks sat down below a counter that is separated with a small milky privacy glass. The work area was kept tidy and neat always, no dirt or dust anywhere. There was a third receptionist area but they currently have no one there. Off to the side of their desk area was a small table with diffent pamphlets and brochures for patients and their families to take home, from different doctors, to treatments, or classes for cancer …show more content…
Between answering the phones, scheduling appointments, helping patients, and checking orders and doctor’s notes. they had to take blood down to the laboratory, pick up chemo and other drug items for the nurse from the bottom floor of the hospital. Both took turns getting these items when they were needed so that the front desk was never left unattended. Their we also times when they would print off items, patient lables for charts, and put together binders for the patients coming in next week, so when the next week approached everything was ready to go, they just needed to make reminder calls. The EPIC system that St. Anthony’s was very like the medisoft program, I could watch them schedule appointments, change appointments, make notes in the charts, and confirm appointments. Everytime a patient was called to confim a appoingment a note was made , if they confermed, cancled, or reschedules it was dated and timed along with the initals of whomever called or took the call. If a message was left on a client’s phone no personal information was given “Hi, patients name, this is Lisa from St. Anthony’s infusion center calling to confirm your upcoming appointment on date and time, please call me if you need to reschedule or cancle thank you and have a good
The usual things like televisions and movie channels and books and magazines are offered, but they also offer that personal friendly touch by staffing only the best hospital staff. Everyone is trained to ask any visitor they see in the hospital hallways if they need any help finding where they are going, and they personally take them there. They are encouraged to be a shoulder to lean on and go out of their way to provide patients and families with every resource to see them through troubling times. Everyone who visits the hospital is made to feel like they are part of the hospital family. No one is ever left unchecked or ignored, the stay is meant to be as comfortable and stress free as possible.
For sixty days, Girard and Helm attended the hospital. Girard had command over the administrative affairs of the hospital. He oversaw the rooms to make sure they were kept clean. He attended to patients to ensure that they were receiving the best care. Helm was in charge of the outside duties. He attended to the quartering of the staff, the transportation of the patients, sanitation, and up keeping of the grounds. Under these two men, the hospital had a strict organizational system. Men and women were kept in separate rooms and had nurses corresponding to their gender. In addition, patients were separated according to the state of their health. Patients who were dying were separate from the rest.
Erik Erikson was heavily influenced by Freud but while Freud was an ID psychologist, Erikson was an ego psychologist. Erikson stressed that the development of the ego depended heavily on personal and social aspects. “According to Erikson, the ego develops as it successfully resolves crises that are distinctly social in nature. These involve establishing a sense of trust in others, developing a sense of identity in society, and helping the next generation prepare for the future” (McLeod, S. 1970). His theory focused on personality development through eight distinct stages. He believed that personality progressed in a stacking or pre-determined manner, this is referred to as the epigenetic principle. One must
but I know that she's got a lot of experience and I choose to choose the good and what she does and says and take from that the office staff is really nice and communication in any kind of medical environment is crucial everyone really gets along and things most always get communicated well. My favorite part of the day was a woman thanked us over and over for relieving her sore tooth. It had a gapping wipe hole in it. We were able to see the pulp of her tooth.
They play a major role in health care field. Their goal is to make all patients feel a friendly and welcome environment therefore, they greet and welcome patients so that the facility builds a good reputation in patients. Medical receptionists perform professional duties from the front desk that way they can interact with several patients, make several phone calls, answer patient questions within the scope of their practice, schedule new and follow-up appointments, register all new incoming patients and update records if necessary (Lisa Davila, 2010). The receptionist should know how to interact and treat people with different personalities and in different circumstances (Lisa Davila, 2010). Medical receptionists work
I wondered what it must be like for the patients to be there for days until I began to chat with the patients.
The technology being used by CareGroup at the time was described as being “antiquated” (McFarlan, F. Warren, and Robert D. Austin, pg.3), and soon, all of the hospitals were running on the Meditech system (McFarlan, F. Warren, and Robert D. Austin, pg.4). The Meditech system was a huge improvement for CareGroup, as the technology was much m...
I enjoyed interacting with the patients, and my nurse. Karie, was amazing. She explained to me everything she did. The routine for each patient was very similar, and this repetition helped me anticipate what Karie needed and helped me feel fairly confident in assisting her with the new patients and their needs. On the other hand, I was extremely disappointed that I was not given the opportunity to administer an intravenous (IV) line. Karie was willing to allow me the opportunity after I watched her place an IV in three different patients, but her fourth patient was transported from a different hospital with peripherally inserted central catheter (PICC) line in place. It was beginning to get late in the day and the patients coming in was slowing down, so Karie told the nurses at the nursing station that I needed to practice IV’s, but no one had any to give. Although I was disappoint that the opportunity to insert an IV into a patient did not arise, I did gain much knowledge regarding the ODS unit. I am now familiar with the physical layout of the unit and what takes place with patients that go there. I know the role of the nurse. I was also given an opportunity to practice nursing diagnoses on a
My sixteen week class in English 111. I was really nervous about this class. Because English has never been my strong point. This class has hard, but fun all at the same time. I learn a lot from this class. Meanwhile,the first day of class you handed a paper with a question on it. “The first thing I want to say to you who are students is that you must not think of being here to receive an education; instead, you will do much better to think of being here to claim one.” Even though putting my all in what I have learned, claiming my education with hard work because using the skills of the meal plan, as we write to different audiences and learning to be a Critically thinker as I start becoming a critically-Literate Citizenship.
Hospitality is a major part of working a hospital. I feel we need to generous and friendly to everyone that we come in contact with. This includes the patients, their families, and fellow co-workers. Those that end up in the hospital are usually there because there is something wrong with them that renders them incapable of taking care of themselves. Our job is to not only to treat them but to take care of them as though they are our own family. We need to be generous and tend to their needs whether they be medical, spiritual, emotional, or physical within reason. We want the patients to take care of themselves as much as possible in order to maintain their independence and dignity. Being friendly to the patients and family will help them to relax. Being in the hospital as a patient or the family of the patient is very stress inducing and they need us to be an advocate for them and try to help them to keep a level head. In some cases, we are all the patients have and we need to make sure that we have a “friendship” with
Goal 2- Garner experience and practice in treatment planning and assessments through performing psychosocial and diagnostic assessments; consider methods of interventions appropriate to client presentation; develop treatment plans with supervisor for assigned clients.
Five minutes before the end of the class he started to pack up as if
I also have a negative experience. I remember when I was having my placements in different hospitals as a student nurse. I have had this unforgettable experience that, while listening for handover I’ve noticed that the nurse who will be endorsing (the patients that I will be handling) was very rude and telling me abbreviations and medical jargons that I am
My first contact when entering my patients room is to do the basic introduction, but I take it further, I grab a chair and sit right up next to them I reach over and touch them on the hand and I listen to them. I want my patient to know that I am listening to them, I want to know there personal value system, along with what they believe spiritually and what ethically believe along with what they want, by doing this I can know them better and value them as an individual. I take joy when I see there face light up cause they have found a new friend someone that not only will listen but also do as they are told, I find out what there needs are, I write them down and do everything in my power to make it happen. I love seeing my patient smile for something that took nothing from me but brought them joy. Jean Watson says that the nurse should seek to connect with, embrace the spirit or soul of the patient, through the processes of caring and healing (Masters, 2014, p.
I will fund my exhibit through donations and sales. I would reach out to the community, explain my exhibit and ask for donations, but I would primarily generate revenue through selling items related to the exhibit like prints of the works being shown, creative posters, key chains, t-shirts and other mementos. Additionally, I would have bake sales and fairs and other activities of a similar nature.