Job description is a statement that defines the duties and responsibilities of the job and its important features such as standard of performance, working conditions and safety hazards involved in a particular job. Job description describes the job, not individuals who fill the job. Hence, it includes basic task-related information which provides overall view of what is to be done in the job and the role of the employee to perform the particular job. The main contents of a statement of job description may include:
a. Job title: The name of job position such as Account Clerk, Finance Manager and Human Resource Executive. The title indicates the function that the job plays within an organization and the status or level of job within the function.
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Job specification describes the kind of individual suitable to fill in the job. It states the job holder characteristics and qualifications required for satisfactory performance of defined duties and stated in the job description. Job specification can be a standalone statement as the sub-contents of job description. Job specification consists of the following information:
a. Personal characteristics such as degree of education, desirable amount of work experiences in a similar role, and kind of knowledge and skills as possessed by the job holder.
b. Physical characteristics (if necessary) such as gender, weight, health, fitness, vision and
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Mental and psychological characteristics such as emotional stability (EQ) and general intelligence (IQ) which includes general reasoning ability, memory, vocabulary, verbal fluency and numerical ability.
d. Social characteristics such as flexibility, creativity and teamwork. Job description and job specification of front office staff
1) Front Office Manager
Responsible to General Manager
Responsible for all assistant managers and the staff working in the front office department
Job specification:
Three years degree or diploma in hotel management or graduate with an MBA degree
At least 7 years of experience as an assistant manager in the front office department
Having a pleasant personality with good command over English language, knowledge of a foreign language preferred
Duties and responsibilities:
Direct and coordinate the activities of the front office department include front desk, lobby, reservation and bell desk
Responsible to ensure the proper upkeep, staff cleanliness, punctuality and efficiency of staff in the department
Ensure that each and every guest is provided with efficient, courteous and personalized service by his staff
Prepare the duty chart for his staff and sanction weekly offs, an leave to his
likewise the general manager will have the authority over the managers of each department. Also, written documents and weekly meetings between departmans managers and employees.
If I were to conduct a job analysis in a company with no job description, I would follow two steps to assist in the creation of a description. My first task would be to ask the supervisor what the job title is, the purpose of the position, and who the employee will be reporting to, as mentioned in the job description handout. My second task would be to go on O*Net to obtain the specific details of the occupation; such as skills,
middle of paper ... ...in keeping the wheels of the business. The maintenances of the company equipments etc. They also acts as a help support of the company, this means if there is any enquiry by the customers, the customers will ring the helpdesk support and complain about the products or any information that the customers need will be provided by the this department. About the complains, these complains will be transfer to the research and development department to make the product better or to fix the problem the consumer having.
...vely, Teamwork, Self-Directed Learning. I always have the curiosity feeling for knowing and learning new things, Moreover I am open to new ideas, I believe ideas from all of the grope members. Second is conscientiousness I like keep everything under control and organized, systematic, and punctual. Third Self-efficacy that I belief that I can perform a specific task successfully for example an individual project. There are many reasons can make the hiring manager interested in me, as I mentioned above I have many strengths Knowledge-Based Skills, Transferable Skills, and Personal Traits Skills, my achievements through my studies and my aims and challenges that am willing to accept, most importantly that am not intending to apply for a job just because it is available I would apply for jobs that am 100 percent sure that I love and I will be creative working in it.
b. The duties include the major work functions to be accomplished; the quantity of work aspect is determined by the balance of those duties. Level of responsibility relates to the independence of the incumbent and to where the position will be placed in the organization hierarchy. Other aspects of job design include, when the individual will carry of responsibilities, the order of tasks, competencies the individual will need to perform the job, and training the individual will need to do the job and so
*Perform the duties as the administrative supervisor left to manage the office and provide instructions, develop, guide, support and instruct volunteers and staff on particular tasks.
• Maintain confidentiality at all times • Provide your host with feedback and reflections on what you have observed • Ensure that you show good time keeping and
The responsibilities included roles such as; mainly, the duty of administration,
The result of this process is a job description “that includes the job title, a summary of the job tasks, a list of the essential tasks and responsibilities, and a description of the work context “(Burke, 2008). A job description consists of the knowledge, skills, and aptitudes necessary to do the job. A job evaluation is the process of adjudicating the comparative value of a job within a company (Burke, 2008).
To ensure that each guest receives prompt, professional, friendly and courteous service. To maintain a clean, comfortable and well maintained premises for our guests and staff. To provide at a fair price - nutritional, well-prepared meals - using only quality ingredients. To ensure that all guests and staff are treated with the respect and dignity they deserve. To thank each guest for the opportunity to serve them. By maintaining these objectives we shall be assured of a fair profit that will allow us to contribute to the community we serve.
Every employee who is responsible for performing an assigned duty in a proficient manner and purposely decides to neglect the details required in completing these goals will be held accountable for their actions. Accountability in the workforce is an important necessity in order for a business to be successful.
The Confidential Assistant is responsible for providing confidential administrative support for the City Manager and Mayor’s offices. These responsibilities include, performing administrative support, responding to queries, scheduling meetings and arranges logistical details, preparing a variety of confidential documents and reports, and producing Close Council meeting agendas and minutes, Performs other related duties, as assigned.
Job description is a sum up of a job that is in the recruitment, in this description, employees will write down the job title, so applicants will able to understand what the job is about. Also, the department, applicants should know where would they work if they were going to work in that organization. Next i...
...r in financial services with assets of $2 trillion, and third largest deposit base U.S. banking institution behind Wells Fargo and Bank of America. My responsibility includes direct supervision of 15-18 bankers, ensure proper staffing coverage to meet service level requirements, provide ongoing training and support to bankers ensuring optimum level of customer satisfaction, analyze banker’s performance and develop action plan to improved performance gaps. Handle general administrative duties (i.e. employee file maintenance, management reporting, review and audit time sheets attendance records, communicate policy & procedure updates). Through this work experience I gained knowledge and skills in providing an effective and clear focus in developing the team’s performance. Guides, motivates, coaches and inspires subordinates to positive performance and development.
Bardi, James A. Hotel Front Office Management. 5th ed. Hoboken, NJ: John Wiley & Sons, Inc., 2011.