One of the most important, but often overlooked, aspects of a business is the internal relations and communication of the employees. Business ' focus tends to lean in the direction of the customer, and customer interaction, so that they feel valued and accommodated to their needs. Of course, there is no technical wrongdoing through this to employees – they simply continue doing the job set before them. However, it can be seen that there is much benefit to focusing company energies, not only on customers, but also on the internal relations and communication between employees. By looking more closely at the definitions, importance, and value of internal relations and employee interaction, one should be able to have a better understanding of their …show more content…
Much like a sports team, corporations possess a goal, or an end objective they want to meet. Whether it is to sell a product, advocate for a position, or generate a new marketplace, business have a destination desired to reach. The employees make up the “team.” Each individual holds a integral part in the failure or success in the company as a whole. Now, the proportion of failure or success is dependent on the size of the establishment, and how valued the position within the company is. However, regardless of that proportion, failure and success lies with each employee. Therefore, building and maintaining those relationships between the employees in the company is essential. In no way is one employee a singular entity in a corporation, rather, employees are dependent on each other for success. Take football, for example. A quarterback can only do his job if the lineman protect him while he makes a pass to the running back. The …show more content…
Public relations companies are tasked with the job of dealing between “the relationships among organizations and all types of publics on whom organizational success or failure depends,”(Cultip and Centers 188). It is vital that within a public relations firm positive internal relations and employee communication is the common place. If not, how will they be able to help the relationships they will be helping within organizations and different publics? For those publics, if the public relations does not have favorable internal continuity, why trust them to impart a “plan for success,” so to say, with any other organization? It would lack good
Communication is the transmission or exchange of information. To effectively communicate a person must transmit a message using verbal & nonverbal methods to a recipient who interprets the meaning and returns with a response. It is a two-way process. Being able to talk and listen this does not guarantee the desired goals will be met, if the participants are unable to their ideas, problems, or needs during the communication process. Attempts to communicate is not always effective and when it fails we must look at the principle component as to why the exchange was misunderstood. These failures can be related to internal, external, and semantic barriers, also known as noise.
The most recent definition of public relations, according to the Public Relations Society of America (2012), states that “Public Relations is a strategic communication process that builds mutually beneficial relationships between organizations and their publics.” Through the rapid advancement of modern media and technology, there have never been more outlets and opportunities available for accomplishing the goals of public relations. Believing the development of social media has not created serious changes in the way public relations practitioners go about their duties would be foolish and a fast track to falling behind in this rapid world of communication. The main goals of public relations are “to create, maintain, and protect the organization’s reputation, enhance its prestige and present a favorable image,” as defined by Inc. Magazine’s online encyclopedia. Fundamentally, it is not the goals of public relations that have changed with social media, but it is the means of accomplishing these goals that is dramatically changing.
Managers know the importance of having positive relationships with their employees. It boosts the company’s goals while the lack of any relationship with the workers may lead to losses in the business. Most managers rarely know that they are looked up to by many employees and, as such, should be careful with the actions they take. Lee b. Bolman & Terrence E. Deal, the authors of the book The Reframing Organizations, point out that the kind of measures taken in the business influences the employees acts and thoughts. In particular, this book gives insight to managers on how to relate to their subordinates. The discussion is carried out on the three parts of the book that highlight the missteps taken by managers as they try to improve their businesses.
Bob Learmont, a manager at Wal-Mart in Grand Rapids Michigan, unites his employees every morning with a speech or quote of the day. He assimilated his employees using the fundamental aspect of business development: team building. In the competitive business market, corporations try to produce more with fewer resources. The corporations that have the highest production per worker along with limited resources, flourish in the business world. The main question many organizations struggle with is how to increase productivity. Research has proven team building exercises have drastically improved production in the workplace. The relationship between workers and their business, correlates directly with the productivity of a corporation. The most successful businesses such as Google, Wal-Mart, and Facebook, all have a core focus on worker relations and a stress free environment.
We now live in a liberal democracy were public opinion influences political action. So as public opinion has sustained an influential presence within politics we have now seen the emergence of public relations within politics. According to Moloney public relations is “the discipline which looks after reputation, with the aim of earning the understanding, support and influencing opinion and behaviour. It is the planned and sustained effort to establish and maintain good will and mutual understanding between organisations and its publics” (Moloney, 2:2006). In relation to politics public relations is about maintaining a positive relationship with the public. Public relations main concern in relation to politics would be the reputation and image...
The discipline of public relations is a modern profession which has been in existence for only close to a century; however, it has already taken an important role in the fields of business, government, entertainment and non-profit organizations including educational institutions and healthcare organizations. Public relations professionals are required to have excellent organizational, interpersonal and communication skills and have the ability to persuade the public. It is imperative for PR professionals to effectively communicate with its public in order to establish and maintain a positive relationship. Furthermore, public relations professionals must have the ability to work under pressure and effectively manage crisis which may have detrimental effect on the company and the public it serves. State purpose of paper and an overview of what will be covered in the introduction
What is Public Relations (PR)? PR is difficult to define because it encompasses so many areas and today has developed into a multi-million dollar industry influencing all aspects of our lives (Adams et al, 1999). However, it is important to be able to compare and contrast the various definitions in order to have a complete understanding of what public relations is and how it is used. The public is a large population to consider, making it easier to understand why it is so difficult to define PR. Along with a large population come many perceptions, beliefs, ideas, and opinions, all influences on PR. I define public relations as the act/s used by individuals, corporations, and groups to influence ones opinions and/or decisions about a product, idea, person/s, company/s, etc. and the public. Robert L. Heath defines PR as functions of management/supervisors that foster an organization's ability to strategically listen to, appreciate, and respond to those persons who's mutually beneficial relationships with the organization are necessary if it is to achieve its missions and values (Health, 2007)'.
Communication is important in relationships as it allows us to share our interest, concerns, support each other; organize our lives and make decisions; and it allows us to work together. Effective communication is based on the way we talk and listen, how we respond and our body language. We can all learn how to improve the way we communicate.
Today's business world is a very delicate model and can break down with the slightest of ease. One of the most important aspects of a successful business is a good, strong management team followed by a good, intertwining associate team. The two groups serve, as different operational structures yet need to coincide on a very strict level. For a business's employees to be at arms with each other can create a big problem that happens to be at the prime area of business. This area is the area of direct customer interaction. To not keep the customer happy is to douse oneself with gasoline and proceed to striking a match. This problem brings us back to the introduction of trust and professionalism among workers.
The relationship between employer and employees plays a pivotal role in the performance of the organization. Employers and employees have certain responsibilities towards each other which facilitate a fair and productive workplace. Positive work relationships create a cooperative climate with effort towards the same goals. Conflict, on the other hand, is likely to divert attention away from organizational performance.
Furthermore, a public relations career is much more closely grouped with media relations these days than journalism. In the book, Making it in Public Relations: An Insider’s Guide, it is said that Media relations is the most dominant function of public relations. Its basic role is the origination of press information and the handling of requests from the media about a specialist’s subjects and activities. After all, the main goal of specialists is to present a positive public image of their client to the public (Mogel). The possible types of clients and fields vary wildly from each other. Some specialists can work in public relations consulting firms and hold campaigns for many clients. Other specialists can work in the advertising departments of major brands and w...
In business, the effectiveness of an organization rests on the ability of the management to interact with its employees and to motivate the wo...
Today, public relations is a complex profession by thousands of thousands of people all the world to practice. Almost all large and small organizations have their own public relations department or they need to outsource their public relations to a company. Public relations practitioners work for schools and universities, companies, governments, professional and trade associations, hospitals, hotels, non-profit charities, and other else more (Grunig, 2001). Therefore, PR is an important department for organizations.
Communication is one of the most important factors in our lives. It dictates the relationships formed with the individuals in personal and professional lives. Effective communication provides a foundation for trust and respect to grow. It also helps better understand a person and the context of the conversation. Individuals often believe that their communication skills are much better than what they actually are. Communication appears effortless; however, much of what two people discuss gets misunderstood, thus leading to conflicts and distress. To communicate effectively, one must understand the emotion behind the information being said. Knowing how to communicate effectively can improve relationships one has at home, work and in social affairs. Understanding communication skills such as; listening, non-verbal communication and managing stress can help better the relationships one has with others.
Choosing a topic for this paper was very difficult. Many topics seemed very interesting, but after reviewing many topics the choice was clear. I also took into consideration the fact that we would be presenting these topics to the class. So, I choose the communication process. It is very important in management. Having been a manager for three years, I felt I would be able to explain this topic well to the class.