Iggy's Case Study

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“Iggy’s” is and always has been about creating a certain unique culture for their customers as well as for their employees. Igor and Ludmilla both built this business with hard work and a strong passion for their product. When they began hiring people they looked for employees who had the same kind of pleasure for baking as they did. They wanted to create a culture within their staff of taking pride in what they were doing. Their goal was to fully involve all of their employees in all aspects of the business and make sure they understood that were an important part of the business and key to its success. Because the business is so important to the Ivanovics, they should consider adapting the business to an organic organization and a …show more content…

A mission statement is important because it creates the general big picture of the company and every employee can relate to it no matter what their job within the company is. With a list of values and norms the Ivanovics create a level of expectation when it comes to attitude and behavior. If the owners follow the same values and norms as the employees, the employees will feel like they are a meaningful part of the business. This will allow the employees to feel more committed to their jobs. The roles of management are also an important part of the business. They should focus on helping the Ivanovics in any way they are needed. Because of disagreements of the past, the Ivanovics should take some time to write out job descriptions for every position in management. This way every employee is aware of their responsibilities and they know what they can and cannot do. Also in the job description should include when management should notify the owners before taking certain actions, such as hiring new management. When every employee is aware of their role in the company there will less …show more content…

First of all, he ran a leasing company which meant he had no restaurant management experience. The next mistake, was allowing him to hire new people outside of the company for managerial positions who were not familiar with the culture of the business. There were decisions being made by those people who were brand new and didn 't know how things worked and this really bothered the employees under them who had been there a while. This caused a rift between lower level and upper level employees. Igor and Ludmilla should have worked with McRae on hiring these new people instead of allowing him to do it himself. He is new to the business so he doesn 't have an understanding of the culture they have established and what they 're looking for. They also should have spent more time with McRae grooming him the way they wanted as well as spent time training each new hire he made. They are in important positions and therefore should have a full understanding of what the culture and mission of this business is. They didn 't because they were not trained as they should have been. It is understandable that they want to be able to focus on the baking aspect and leave the business part to a manager, but if they want their business to have the same culture and success as they grow and expand, they need to put people in those positions who have been there a while and have a full understanding of how Igor and Ludmilla want their business

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