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ICT In Tourism And Tourism Industry

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EXECUTIVE SUMMARY
Information technology is a buzzword in the modern competitive business arena. Without information technology no business is successful globally even locally. The role of Information and Communication Technology (ICT) in the tourism and hospitality sector is beyond the description. Visitors or clients now want to see the glimpse of the services quality, costs and compare with other channels in order that they can be benefitted. So, there is no alternative to disregard the ICT rather it should be treated as investment part and try to maximize the benefit derived from it. The hospitality industry also includes tourism sustained commercial activities like airline cabin staff or agents in travels. Information technology (IT) and
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The assimilation of ICT in the hospitability sector is an essential for getting success in tourism enterprise. ICT makes possible an individual to admittance the tourism products information from wherever any time. Tourism enterprises can also get to the besieged customers crosswise the globe in a single click on the keypad after surfacing of mobile computers, web tools etc (Anand Bethapudi, 2013). ICT has been transforming tourism globally. The ICT driven re-engineering has steadily generated a new prototype- shift, shifting the industry structure and on the rise a whole assortment of opportunities and threats. ICTs sanction consumers to make out, modify and pay for tourism products and sustain the globalization of the industry. ICTs manage to pay for a powerful tool that can go and get advantages in promoting and amplifying the tourism industry’s tactic and operations (Anand Bethapudi,…show more content…
A higher demand for elastic, individualized options and worth of information has adapted leisure and tourism behavior, an end result of improved ICT usage. Through new technology and communal ratings, customers have the competence to share information and explore ratings on target, excellence of service in hotels and restaurants and ecological and social conditions. Number of hotels have reinforced their brand image and correspond directly with their consumers by relocation links to a press liberate or supporting new package through Twitter (Anand Bethapudi, 2013).
2.2 Introduce how ICT works in the sector of your case study
Effective and express ICT infrastructure and software applications in the tourism sector (Hotel Business) are decisive in tourism escalation. ICTs allow customer supervision connections and supply chain management to be mutual into a single resource that assists a range of operations such as:
• Product/Service selection: Choose the products and services from the list of alternatives ass to the requirements of the visitors.
• Ordering: After choosing the desired service, place an order.
• Fulfillment: When the reservation is confirmed the fulfillment stage is
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