Human Resource Management In The Four Seasons Hotels

Introduction There is no escaping the fact that each organization, big or small, must employ a variety of capital to facilitate business operations. Capital refers to the assets such as cash and goods deployed by an organization to generate income. In order to make capital realize income, organizations across all industries employ people who in turn avail their skills and abilities. In this regard, as Jones & Bartlett (n.d) state, employees are by far the greatest assets of any organization. As such, whether an organization is successful or not largely depends on the level of productivity within its workforce. The process of employing people, training them, compensating them, developing policies related to them and retaining them is referred to as Human Resource Management (HRM) (The Saylor Foundation, n.d). By definition, HRM refers to the system of activities and strategies aimed at the successful management of employees at all levels of an organization to realize organizational goals and objectives (Jones & Bartlett, n.d). According to the Saylor Foundation (n.d), over the years, the role of HRM has shifted from an administrative one to a strategic one, crucial to the success of any organization. The

According to the Springboard Resource Gateway (n.d), the Four Seasons sees its employees as not only the greatest assets, but also the essential key to success. As such, from the very outset, the Four Seasons sets out to instill dignity in its employees, which ultimately breeds pride and satisfaction in what they do. This is captured in its service culture statement, which provides that “we are most effective when we work together cooperatively, respecting each other’s contributions and importance.” (Four Seasons,